QEval is an intelligent and strategic solution designed for call centers that meets the stringent demands of quality, compliances and other statutory requirements.
ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI to make it an enriching experience for the website visitors and the operators.
The software is user-friendly and offers a variety of helpful tools that enhance the overall experience. It provides clear guidance on areas that require attention, making it a valuable resource for users.
View Full ReviewQEval provides a user-friendly interface that enhances call evaluation by allowing users to track call quality, active listening, and notation effectively. The initial setup is straightforward, making it easy to start using the software right away.
View Full ReviewEtech Global Services is a certified minority-owned BPO providing contact center solutions and AI-powered customer experience services. Founded in 2003 in Nacogdoches, Texas, the company operates seven contact centers across the US, India, and Jamaica. With 3,600 employees, Etech processes over 200 million customer interactions annually. Its proprietary platforms, QEval and Etech Insights, combine human expertise with AI to deliver quality monitoring, agent coaching, and customer analytics that drive measurable business results.