Product Avatar Image

Emotive

Show rating breakdown
208 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
2018

Profile Name

Star Rating

164
29
5
1
9

Emotive Reviews

Review Filters
Profile Name
Star Rating
164
29
5
1
9
Daniel R.
DR
Daniel R.
06/03/2024
Validated Reviewer
Verified Current User
Review source: Organic

The Best Conversational Text platform for E-commerce Brands

I can't say enough about Emotive's customer support. They were proactive from day one, offering personalized training sessions and checking in regularly to see how we were progressing. Their dedication to our success is truly remarkable. pen_spark
Victoria B.
VB
Victoria B.
CEO at Cream & Coco Skincare
05/28/2024
Validated Reviewer
Verified Current User
Review source: Organic

So happy we made the switch

The Emotive team has honestly been the key reason I decided to switch from Postscript. They were so hands on from the day we had the first zoom meeting. They followed up with me constantly even when I was slow to respond (we were in our equivalent to Black Friday). They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a timely manner, which as business owners we know is super important. I truly could not be happier with my experience. The dedicated team that helps respond to customers truly is a selling factor I don't think they push enough. Emotive is so awesome with this! The are times our team is busy and we don't want costumers having a question that isn't resolved. They handle the responses that they can. Truly happy we switched
Ioana S.
IS
Ioana S.
05/22/2024
Validated Reviewer
Review source: Organic

Our Experience with Emotive

Great customer service and representative team- every member I've worked with on our service has been fantastic. The service is robust with good analytics and best case studies. However, getting customers phone numbers can prove challenging and there needs to be specific consideration to your strategy of how you will do so. It is probably the best text tool available on the market at this time, and they have a good ROAs return rate, assuming you have new customers and phone numbers collecting at all times. They paired us up with a similar company to review what they were doing which was a fantastic aid.

About

Contact

HQ Location:
Los Angeles, California

Social

@emotive

What is Emotive?

Our mission is to humanize the internet. Since our launch in 2018, Emotive has created the category of human-to-human marketing, enabling eCommerce merchants to scale 1:1 relationships with customers through conversational texting. We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success. Our company is distributed, with remote team members worldwide and headquarters in Los Angeles. We offer competitive salaries, meaningful equity, and generous benefits. And you get to work on a product people absolutely love!

Details

Year Founded
2018
Website
emotive.io