Product Avatar Image

DigitalGenius

Show rating breakdown
4.7 out of 5 stars
46 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2014
Profile Filters

All Products & Services

Product Avatar Image
DigitalGenius

46 reviews

DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers.

Profile Name

Star Rating

37
9
0
0
0

DigitalGenius Reviews

Review Filters
Profile Name
Star Rating
37
9
0
0
0
Miquel N.
MN
Miquel N.
02/15/2023
Validated Reviewer
Review source: Organic

Incredible team developing incredible tool

|DigitalGenius
I strongly recommend using DG to automatize CS cases with the best quality. Their intense detection is highly accurate, and their build flow is one of the most complete I've ever used.
Emma C.
EC
Emma C.
09/24/2022
Validated Reviewer
Review source: Organic

Fantastic experience and excellent support

|DigitalGenius
The whole process of working with DG has been fantastic. durng the initial stages they were really responsive to our needs and expectations. When the initial plan for the pilot ran into some difficulties, they pivoted to ensure it was successful. The communication was always clear and the team were committed to showing DG's value to our business. After two years working with them, we've streamlined our support operations, automated our most repetitive workflows and have free up agent time to focus on higher value work and more complex enquiries.
Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
06/02/2022
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Everything went well

|DigitalGenius
Their responsiveness and quick understanding of what we needed. The implementation time has been also rather fast.

About

Contact

HQ Location:
London, England

Social

@DigitalGeniusAI

What is DigitalGenius?

DigitalGenius is a artificial intelligence (AI) company specializing in the integration of AI into customer support operations. By leveraging machine learning algorithms and natural language processing technology, DigitalGenius provides solutions that help streamline customer service workflows, automate repetitive tasks, and enhance customer interactions. Their platform is designed to improve efficiency and accuracy within customer support teams, enabling businesses to deliver faster, more effective responses to customer inquiries. DigitalGenius positions itself as an innovative partner in enhancing customer experience through advanced AI-driven automation and insights.

Details

Year Founded
2014