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DigitalGenius

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4.7 out of 5 stars
46 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2014
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DigitalGenius

46 reviews

DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers.

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37
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DigitalGenius Reviews

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Star Rating
37
9
0
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Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
07/23/2025
Validated Reviewer
Verified Current User
Review source: Organic

Exceptional Service throughout with Digital Genius

|DigitalGenius
I think the most helpful part of Digital Genius, is how proactive they are - reaching out to us if they spot something before we do! I love how easy the integration was and the seamless process of onboarding.
Verified User in Food Production
TF
Verified User in Food Production
07/21/2025
Validated Reviewer
Verified Current User
Review source: Organic

Customers expect immediate support, and with Digital Genius, we can provide it.

|DigitalGenius
This is a highly efficient tool that offers responses with a human touch, despite being powered by AI. During the first week of its introduction, it successfully managed 60% of the inbound chats through the member portal, exceeding all expectations. The support team at Digital Genius is exceptional. They are always available to answer questions and respond quickly to resolve any issues that arise.
FA
Fiona A.
05/13/2024
Validated Reviewer
Review source: Organic

It does what it says on the tin!

|DigitalGenius
As the title describes, it does what it sets out to do. We needed an automation tool that would give customers a personalised answer to the simple questions that a customer service agents don't need to do - whilst giving us data to ensure we don't forget about the "small stuff". I love that they are innovative and always trying to improve on the experience, and create even better service for our customers. The pilot that we took part in, sealed the deal for us, as we were able to use the tool (and the people building it) to establish if it could do what we want, and help solve the issues we need it to solve.

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HQ Location:
London, England

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@DigitalGeniusAI

What is DigitalGenius?

DigitalGenius is a artificial intelligence (AI) company specializing in the integration of AI into customer support operations. By leveraging machine learning algorithms and natural language processing technology, DigitalGenius provides solutions that help streamline customer service workflows, automate repetitive tasks, and enhance customer interactions. Their platform is designed to improve efficiency and accuracy within customer support teams, enabling businesses to deliver faster, more effective responses to customer inquiries. DigitalGenius positions itself as an innovative partner in enhancing customer experience through advanced AI-driven automation and insights.

Details

Year Founded
2014