ContactPigeon enables us to keep improving our strategy and campaign management, step by step. Over time, since starting, we have added different tools and automations. We started with basic automations and expanded into other use cases. This has helped us stay connected with customers at different moments of their journey, giving a fresh perspective to our communications. Pop-ups are also an important part of how we use the platform, and we are continuously discussing new ideas around them because they work really well. Using liquid code helps us to control when certain pop-ups are enabled or disabled, offering additional customization options. We are also starting to explore Menura as a new tool, and although it has not been activated yet, we’re looking forward to it.

The collaboration has been very good these past 6 years, and the platform helps us manage our campaigns and automations in a very organized way. We like that we can use different tools depending on what we need, without having to overcomplicate our setup. Email campaigns are our top channel and they perform very well revenue-wise. Another useful featgure is on-site personalization with pop-up, bringing in sales and new subscribers. We also have active abandonment automations, both for push and email campaigns. Although, we do not send bulk push notifications very often, having the automated push running on autopilot helps us recover additional revenue.

One of the strongest parts of our collaboration with ContactPigeon has been the cooperation and communication with the customer success team. It has been smooth with clear communication and practical guidance. We currently have key automations active, including browse abandonment and abandoned cart flows. Once we’re through with the reintegration process, the next step is to prepare for more advanced use cases and flows.