The biggest advantage for us is the flexibility of the platform and, more importantly, the willingness of the ContactPigeon team to build custom things around our specific needs. This is something we have not found easily in other platforms. When we need functionality or an implementation that is not part of a standard setup, we can discuss it with the team and their developers can adapt the solution to what we actually need. Another major positive is the responsiveness of our account manager. Communication is direct, and whenever we need support or have a question, we receive a quick response.

I really value the combination of the platform’s automation capabilities and the support we receive from our account manager, seeing that we have an excellent working relationship. As far as automation is concerned, we have several active sequences for different circumstances and stages of the shopping journey, allowing us to capture intent in the right moment. Another useful feature is the registration pop-up for more targeted newsletters based on each subscriber’s preferences.

ContactPigeon gives us a central platform for managing our newsletter communication and organizing our contact database. We use it regularly to create and send newsletters to both our existing contacts and new audiences that we import into the platform. We have also activated a newsletter subscription pop-up on our website and a welcome automation for new subscribers. These tools help us collect contacts and maintain consistent communication with potential guests. Another important part of our experience is the support we receive from the ContactPigeon team. We have very good communication with our account manager, who is responsive and helps us understand how we can gradually expand our use of the platform.