We use ContactPigeon extensively for our newsletter campaigns and automations, and the platform has become an important part of our day-to-day communication. At the moment, we have seven active automations, including Welcome flows, Abandoned Cart, Browse Abandonment, and additional Welcome journeys connected to landing pages and competitions. We also use subscription pop-up to collect opt-ins. Another area we currently developed is landing pages, for example custom pages to help us collect participations to draws, events, and contests, and the flexibility to adapt them to different campaigns is very useful. We also work with audience segments for more targeted communication, while the newsletter functionality supports a large part of our regular campaign activity.

Our collaboration with ContactPigeon has been consistent and easy to manage from an agency perspective. We work with the team across several shared accounts, and even when it’s difficult to join scheduled calls, communication continues through phone and email with no issues. The team is responsive and pragmatic, which helps when priorities shift or quick decisions are needed. Earlier this year, we also onboarded our own agency website onto the platform, which gave us a more hands-on view of the tool and reinforced our confidence in using it for client work.

The biggest advantage for us is the flexibility of the platform and, more importantly, the willingness of the ContactPigeon team to build custom things around our specific needs. This is something we have not found easily in other platforms. When we need functionality or an implementation that is not part of a standard setup, we can discuss it with the team and their developers can adapt the solution to what we actually need. Another major positive is the responsiveness of our account manager. Communication is direct, and whenever we need support or have a question, we receive a quick response.