What we like most about ContactPigeon is that we can manage email marketing, push notifications, and automations from one interface without switching through multiple platforms. We use abandoned cart and browse abandonment flows across email and push, as well as welcome journeys, price drop alerts, and core lifecycle automations.

We have been using ContactPigeon for years to support many different customer communication needs in one environment, such as regular campaigns, customer data, and a broad automation setup. Today, we have around 60 active automations in place that help us manage both marketing and operational communication. The majority of the flows are closely connected to our everyday processes and help us maintain timely, consistent communication. Moreover, the dashboards and the data are also useful because they help us bring customer information together, giving us a clearer view of our audiences. Besides online channels, we also use offline info from our physical retail locations with QR codes, supporting the online-offline connection. Lastly, we are gradually developing a loyalty program, although it has not been launched yet.

ContactPigeon has made it easier for our team to manage and improve our marketing campaigns. Monitoring campaigns with the CDP is really helpful because we can also compare past time periods for better decision-making. As far as campaigns go, we use it for emails, newsletters, push notifications, and on-site messages, and it helps us keep everything more organized. The drag-and-drop editor saves us time when creating campaigns, and the segmentation features help us better understand our audience and send more relevant messages.