We use ContactPigeon across two different accounts, and the platform helps us adapt our communication strategy to the needs of each one. For the first one, we use a broader mix of channels, whereas, for the second we mainly use emails and pop-ups. Our strategy includes email campaigns, automations, push notifications, Viber, and pop-ups, to coordinate the different types of communication and create a more consistent experience across channels. We really like that the same platform can support both a more commerce-driven account and a content-focused one without requiring different setups.

We use ContactPigeon extensively for our newsletter campaigns and automations, and the platform has become an important part of our day-to-day communication. At the moment, we have seven active automations, including Welcome flows, Abandoned Cart, Browse Abandonment, and additional Welcome journeys connected to landing pages and competitions. We also use subscription pop-up to collect opt-ins. Another area we currently developed is landing pages, for example custom pages to help us collect participations to draws, events, and contests, and the flexibility to adapt them to different campaigns is very useful. We also work with audience segments for more targeted communication, while the newsletter functionality supports a large part of our regular campaign activity.

Our collaboration with ContactPigeon has been consistent and easy to manage from an agency perspective. We work with the team across several shared accounts, and even when it’s difficult to join scheduled calls, communication continues through phone and email with no issues. The team is responsive and pragmatic, which helps when priorities shift or quick decisions are needed. Earlier this year, we also onboarded our own agency website onto the platform, which gave us a more hands-on view of the tool and reinforced our confidence in using it for client work.