The collaboration has been very good these past 6 years, and the platform helps us manage our campaigns and automations in a very organized way. We like that we can use different tools depending on what we need, without having to overcomplicate our setup. Email campaigns are our top channel and they perform very well revenue-wise. Another useful featgure is on-site personalization with pop-up, bringing in sales and new subscribers. We also have active abandonment automations, both for push and email campaigns. Although, we do not send bulk push notifications very often, having the automated push running on autopilot helps us recover additional revenue.

One of the strongest parts of our collaboration with ContactPigeon has been the cooperation and communication with the customer success team. It has been smooth with clear communication and practical guidance. We currently have key automations active, including browse abandonment and abandoned cart flows. Once we’re through with the reintegration process, the next step is to prepare for more advanced use cases and flows.

ContactPigeon gives us the flexibility to manage a broad mix of marketing activities, from data management to customer communications and loyalty programs, all from a single platform. Besides organizing our customer data, we also use it for marketing campaigns, like Viber messaging, carousel campaigns, and a wide range of automated flows that support different stages of the customer journey. Currently, we have around 60 active automations running through the platform. These include transactional communications, cart abandonment flows, product recommendation journeys, browse abandonment automations, and birthday campaigns. We also use QR codes in our physical stores, which helps us connect the physical retail experience with our digital engagement activities. On top of that, we are gradually preparing a loyalty program together with ContactPigeon, although it has not gone live yet. One of the strongest points is the team, because they understand our requirements, communicate clearly, and help us build an entire ecosystem that fits the way our enterprise brands operate.