ContactPigeon gives us the flexibility to manage a broad mix of marketing activities, from data management to customer communications and loyalty programs, all from a single platform. Besides organizing our customer data, we also use it for marketing campaigns, like Viber messaging, carousel campaigns, and a wide range of automated flows that support different stages of the customer journey. Currently, we have around 60 active automations running through the platform. These include transactional communications, cart abandonment flows, product recommendation journeys, browse abandonment automations, and birthday campaigns. We also use QR codes in our physical stores, which helps us connect the physical retail experience with our digital engagement activities. On top of that, we are gradually preparing a loyalty program together with ContactPigeon, although it has not gone live yet. One of the strongest points is the team, because they understand our requirements, communicate clearly, and help us build an entire ecosystem that fits the way our enterprise brands operate.

What we like most about ContactPigeon is that we can manage email marketing, push notifications, and automations from one interface without switching through multiple platforms. We use abandoned cart and browse abandonment flows across email and push, as well as welcome journeys, price drop alerts, and core lifecycle automations.

We have been using ContactPigeon for years to support many different customer communication needs in one environment, such as regular campaigns, customer data, and a broad automation setup. Today, we have around 60 active automations in place that help us manage both marketing and operational communication. The majority of the flows are closely connected to our everyday processes and help us maintain timely, consistent communication. Moreover, the dashboards and the data are also useful because they help us bring customer information together, giving us a clearer view of our audiences. Besides online channels, we also use offline info from our physical retail locations with QR codes, supporting the online-offline connection. Lastly, we are gradually developing a loyalty program, although it has not been launched yet.