ConnectPath CX

24 reviews

ConnectPath CX is a next-generation Contact Center as a Service platform developed by CloudHesive, leveraging Amazon Connect and other AWS services. It offers a comprehensive, cost-effective, and scalable solution that enhances traditional contact center capabilities. With a full-featured agent and supervisor dashboard, ConnectPath CX provides an agile, low-code/no-code deployment that can be implemented globally within minutes. Its pay-per-use pricing model ensures affordability without compromising on functionality. Key Features and Functionality: - Omnichannel Support: Ensures visibility into all customer interactions across various channels, including voice, chat, email, and social media. - Advanced Management Tools: Offers real-time monitoring of agent and queue performance, silent monitoring/coaching, activity filtering, recordings, broadcast announcements, and flexible permissions. - Team Collaboration: Facilitates agent collaboration through features like real-time presence indicators and click-to-chat or voice calls. - Built-In Integrations: Provides robust pre-built integrations with leading CRM solutions such as Salesforce, Microsoft Dynamics, Zendesk, and Epic. - Enhanced Agent Productivity: Features an integrated quick dialer, real-time team presence, and click-to-callback functionalities to streamline workloads. - Comprehensive Reporting: Delivers real-time reports with key performance indicators for effective contact center management. - AI-Driven Automation: Integrates with Teneo.ai to automate 100% of Level 1 and 50% of Level 2 customer inquiries, achieving up to 30% cost reduction and 99% accuracy in customer intent recognition. - CRM Integration: Seamlessly integrates with Salesforce, enabling features like CTI flows for common events, presence synchronization, and click-to-dial, enhancing agent efficiency and customer experience. Primary Value and Solutions Provided: ConnectPath CX addresses the challenges of modern contact centers by offering a scalable, feature-rich platform that enhances customer interactions and operational efficiency. Its omnichannel support ensures consistent and seamless communication across various platforms, improving customer satisfaction. The integration of AI-driven automation reduces operational costs and allows agents to focus on complex tasks, thereby increasing productivity. Furthermore, its built-in CRM integrations streamline workflows, reducing the need for manual data entry and minimizing errors. Overall, ConnectPath CX empowers organizations to deliver exceptional customer experiences while optimizing contact center operations.

CloudHesive

0 reviews

CloudHesive is a cloud solutions consulting and managed services provider with a focus on security, reliability, availability and scalability. Our experienced cloud engineers help clients reduce their operating costs and increase productivity while improving their cloud security posture by migrating and securing mission-critical workloads on to Amazon Web Service (AWS) and other cloud partners.

CloudHesive-EU

0 reviews

3

CloudHesive NOLA

0 reviews

3

CloudHesive LATAM

0 reviews

CloudHesive LATAM is a premier cloud services provider specializing in Amazon Web Services solutions, dedicated to assisting organizations in Latin America with their digital transformation journeys. Established in 2014 by seasoned cloud technology engineers, CloudHesive offers a comprehensive suite of services designed to enhance operational excellence, security, performance, and cost optimization. With operational bases in Fort Lauderdale, Florida, and offices in Buenos Aires, Argentina; Santiago, Chile; and Bogotá, Colombia, CloudHesive delivers tailored cloud strategies that empower businesses to leverage the full potential of public cloud ecosystems. Key Features and Functionality: - Consulting Services: Expert guidance to maximize cloud adoption and integration, ensuring seamless transitions and strategic alignment with business objectives. - DevOps Solutions: Cultural and operational transformations that enhance efficiency and profitability through advanced automation and continuous integration practices. - Managed Services: Comprehensive management of cloud-based technologies to create optimal environments for clients, focusing on reliability and scalability. - Centricity Platform: A suite of solutions including Connect for intelligent call routing, Workspaces for secure remote work environments, Media Box for secure media streaming, and Orchestrator for efficient IT environment management. Primary Value and Problem Solving: CloudHesive LATAM addresses the critical need for secure, reliable, and scalable cloud solutions in the Latin American market. By offering end-to-end services—from strategic consulting to managed services and specialized platforms—CloudHesive enables organizations to reduce operational costs, enhance productivity, and fortify their security posture. Their expertise in AWS technologies ensures that clients can confidently migrate and manage mission-critical workloads, achieving digital transformation goals with efficiency and resilience.