Everything! We came to Charity Engine after reviewing multiple other platforms. Our experience with our current CRM and those interviews with other platforms left us skeptical that Charity Engine could really deliver on the promises they made. Additionally, we were in a terrible time crunch with less than 60 days to negotiate a contract and then migrate from one platform to another - something that usually takes months. The Charity Engine team said they could do it, and they did! And the platform delivers on every single promise made in the demos and publicity - in fact, they deliver even more than we could have anticipated. When is the last time you heard someone say they're happy to get into work and dive into the CRM? Our experience with CharityEngine during onboarding has been overwhelmingly positive. From the outset, the CharityEngine team demonstrated a strong understanding of the complexity nonprofit organizations face when managing fundraising, donor data, and integrated campaigns. The onboarding process was thorough, well-structured, and collaborative. Our implementation team took the time to understand our organizational goals, fundraising model, and operational needs, rather than forcing a one-size-fits-all solution. They provided clear guidance, realistic timelines, and hands-on support at every stage—from data migration and system configuration to campaign setup and reporting. What stood out most was the team’s responsiveness and problem-solving mindset. Questions were addressed quickly and thoughtfully, and challenges were met with practical solutions rather than workarounds. CharityEngine’s flexibility and powerful automation tools have already streamlined workflows that previously required significant manual effort, allowing our staff to focus more on strategy and relationship-building.

Conversion support team was very helpful. We had to merge more than 10 data sources.

Charity Engine is easy to use and helps to keep our donor data organized and usable! The customer service is next to none and I love having an all in one platform!