I really like how CallRail helps us reach our patients at a much quicker pace and provides us with clear and concise insights into when our patients are calling the most, especially if we can't answer during patient care. It makes off-shift hours easier too, which is helpful when we're not available. The customer service team is excellent, with David and Shannon providing tremendous support during the implementation and customization process. I appreciate the ease of use, along with the analytics and data it provides, which helps us review and listen to voice recordings from patients calling in. The customizations available, including the different voice tones and intellects, and the intelligence behind the technology are impressive. Shannon McCook, our implementation manager, made the setup process quick and easy while handling a lot of detailed work on the back end.

I really like that CallRail provides transcripts for voicemails, which helps our agents collect accurate data to return calls. The marketing tracking feature for ROI is also beneficial. I also found the initial setup to be very easy.

The reporting has helped us in our business, and streamline the process for training and keeping people updated. It’s also very user friendly, and love to see personal recommendations come to life