Outsourced Customer Support, Trust & Safety and AI Data Teams
Most support and moderation vendors sell you seats. BUNCH builds you a team.
We're a boutique outsourcing partner for tech companies that need customer support, content moderation, trust & safety, or AI data operations handled properly, not just cheaply. Founded in 2017. Average client relationship: 4+ years. Most clients start with 2 to 5 people and grow into full departments.
Who we're a fit for
Scale-ups and tech companies past product-market fit, where support tickets, moderation queues, or AI training data are growing faster than the team can hire. Marketplaces, platforms, SaaS, e-commerce, and AI companies.
Services
Customer support & CX (email, chat, social, Tier 1 to 2)
Content moderation, trust & safety, and community management
Data labeling & annotation for AI and ML teams
AI validation, model output QA, and human-in-the-loop review
Back-office ops (data entry, catalog management, KYC and fraud review)
How BUNCH is different
We take ownership. Your KPIs become our KPIs, so our teams don't sit around waiting for instructions. If something in the workflow is broken, they'll tell you and usually bring a fix with them.
We build around you. There's no off-the-shelf playbook here. We learn your product, your tone of voice, and your quality bar, then design the process to match.
We scale in both directions. Ramp up for a launch, scale back after peak season. No renegotiation drama either way.
You talk to your team, not an account manager. Direct access, shared dashboards, and honest reporting on how quality is actually going.
How it works
Discovery call. We map your volumes, tools, and quality bar
Pilot team. Start with 2 to 5 people, not a big commitment
We hire and train. Recruited specifically for your account, trained on your product and tone
You set the metrics. We agree on quality targets together and report against them
Scale when it works. Add people, add shifts, add new workstreams
Recruitment, training, management, and QA are on us. You get the output and full visibility.
Typical time from call to working team: 3 to 4 weeks.
Talk to us: jakob@meetbunch.com | meetbunch.com
