BMC Helix

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868 reviews
  • 32 profiles
  • 35 categories
Average star rating
3.9
Serving customers since
2025

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BMC Helix ITSM

302 reviews

BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

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BMC Helix Platform

15 reviews

BMC Helix Platform is a cloud-native, micro-services-based platform that helps companies enhance, extend, customize, and integrate new capabilities through REST APIs

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BMC Helix Client Management

14 reviews

BMC Helix Client Management optimizes your service management solution to provide comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk

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BMC Helix Digital Workplace

13 reviews

BMC Helix Digital Workplace provides intuitive and intelligent, consumer-like experiences to help organizations step into the future of work.

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TrueSight Automation for Networks

13 reviews

TrueSight Automation for Networks includes vulnerability management and accelerates network configuration changes, increases agility, lowers costs, and improves security.

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BMC Helix Cloud Security

12 reviews

BMC Helix Cloud Security embeds compliance and security testing into service delivery and cloud operations, and automates remediation, to improve governance and reduce risk.

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Remedy Single Sign On

11 reviews

Remedy Single Sign-On (Remedy SSO) is an authentication system designed to streamline user access across multiple software applications by enabling users to authenticate once and gain seamless entry to all integrated applications without repeated credential prompts. Key Features and Functionality: - Diverse Authentication Methods: Supports various authentication protocols, including AR System server, SAML 2.0, LDAP, Kerberos, certificate-based authentication, local authentication, OAuth 2.0, OpenID Connect, and preauthentication. - Centralized User Management: Allows administrators to configure and manage authentication methods for different applications from a single interface. - Password Management Integration: When integrated with Remedy AR System, users can change their AR passwords directly through the Remedy SSO login page, provided the password change functionality is enabled on the AR System server. Primary Value and User Solutions: Remedy SSO enhances security and user convenience by reducing the need for multiple logins, thereby minimizing password fatigue and the risk of credential-related security breaches. It simplifies administrative tasks by offering centralized control over authentication processes, ensuring consistent security policies across all integrated applications. This solution is particularly beneficial for organizations seeking to improve user experience and strengthen security in environments with multiple software applications.

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BMC Helix Automation Console

10 reviews

BMC Helix Vulnerability Management Uses advanced analytics and automation to quickly remediate vulnerabilities

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TrueSight Capacity Optimization

10 reviews

TrueSight Capacity Optimization Aligns IT resources with business service demand

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BMC Helix Operations Management with AIOps

9 reviews

BMC Helix Monitor Predicts and proactively resolves operational issues to optimize performance and availability

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BMC Helix Reviews

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Profile Name
Star Rating
366
341
98
31
32
kavita k.
KK
kavita k.
devops engineerEnterprise (> 1000 emp.)
10/18/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Powerful Automation, with Room to Simplify the Interface

I like BMC Helix ITSM’s user-friendly interface for managing tickets, along with its efficient incident and service request management. Its workflow automation streamlines IT operations and automates ticket assignment, notifications, and escalations. I appreciate the real-time ticket tracking and better collaboration between support teams. It reduces manual effort and saves time, helping with faster incident resolution and service delivery. I also value its scalability, cost-efficiency, and multi-cloud management capabilities, as well as its cloud-native platform, strong AI capabilities, and automation for enterprise-level service management.
Nikhil C.
NC
Nikhil C.
Associate System EngineerEnterprise (> 1000 emp.)
10/13/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Simplifying Repetitive IT Tasks with BMC Helix Remediate

Working as an Associate System Engineer at TCS within the Ultimatix project ecosystem, I regularly utilize BMC Helix Remediate to streamline our IT service operations and manage recurring incident and service request tickets efficiently. What I like best about the platform is its robust automation and workflow orchestration capabilities. Instead of manually addressing repetitive alerts, routine system checks, or standard infrastructure fixes, BMC Helix Remediate allows our team to define and execute automated remediation scripts instantly. The real-time tracking, conditional path configuration, and detailed audit logs have transformed our shift operations, ensuring high consistency and helping us meet our SLAs effortlessly.
Rupam G.
RG
Rupam G.
Software EngineerMid-Market (51-1000 emp.)
10/12/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Enhanced Infrastructure Visibility with Automation

I really like the automated discovery capabilities of BMC Helix Discovery because they reduce the need for manual tracking and make infrastructure information easier to maintain. The dependency mapping feature is also a favorite since it provides a clear picture of how infrastructure components like servers and applications are connected. This is particularly useful for understanding the potential impact of changes or handling infrastructure issues. Additionally, the platform helps us maintain a more accurate CMDB, supporting better-informed IT operations decisions.

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What is BMC Helix?

BMC Helix, now operating as an independent company, helps the world’s most forward-thinking IT organizations turn AI into action – unlocking human potential to multiply productivity so teams can focus on the work that matters most. With an industry-leading, AI-powered, open platform, BMC Helix delivers a dynamic fleet of AI agents that augment work across enterprise IT service and operations management to anticipate needs, automate solutions, and accelerate outcomes for ServiceOps.

Details

Year Founded
2025
Website
www.helixops.ai