Remedy Single Sign On Reviews & Product Details

Remedy Single Sign-On (Remedy SSO) is an authentication system designed to streamline user access across multiple software applications by enabling users to authenticate once and gain seamless entry to all integrated applications without repeated credential prompts. Key Features and Functionality: - Diverse Authentication Methods: Supports various authentication protocols, including AR System server, SAML 2.0, LDAP, Kerberos, certificate-based authentication, local authentication, OAuth 2.0, OpenID Connect, and preauthentication. - Centralized User Management: Allows administrators to configure and manage authentication methods for different applications from a single interface. - Password Management Integration: When integrated with Remedy AR System, users can change their AR passwords directly through the Remedy SSO login page, provided the password change functionality is enabled on the AR System server. Primary Value and User Solutions: Remedy SSO enhances security and user convenience by reducing the need for multiple logins, thereby minimizing password fatigue and the risk of credential-related security breaches. It simplifies administrative tasks by offering centralized control over authentication processes, ensuring consistent security policies across all integrated applications. This solution is particularly beneficial for organizations seeking to improve user experience and strengthen security in environments with multiple software applications.

Seller

BMC Helix

Discussions

Remedy Single Sign On Community

Top-Rated Alternatives

AWS Cloud Development Kit (AWS CDK)

View All Alternatives

User Insights

Average based on 11 real user reviews.

G2 reviews are authentic and verified.

Here's how.

Corene R.

SEO Copywriting Strategist

Marketing and Advertising

Small-Business (50 or fewer emp.)

8/7/2025

"Smooth and Secure Access Every Time"

3.5/5

What do you like best about Remedy Single Sign On?

It’s easy to use and makes logging in fast and simple. One login gives access to many tools. It works well and saves time. Review collected by and hosted on G2.com.

What do you dislike about Remedy Single Sign On?

Setting it up can be tricky. The help guides aren't always clear. Support replies can sometimes be slow. Review collected by and hosted on G2.com.

Lena G.

Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

1/25/2024

"Lack of appeal and modern design"

1/5

What do you like best about Remedy Single Sign On?

Remedy Sign On provides a way to access applications boosting progress and convenience. It removes the hassle of remembering passwords. Do not Allows for secure and smooth authentication. Review collected by and hosted on G2.com.

What do you dislike about Remedy Single Sign On?

I have some reservations about the unintuitive user interface of Remedy Single Sign On. Its lack of appeal and modern design elements makes it difficult to navigate and use efficiently. There are glitches and performance issues that cause frustration and disrupt workflow. Review collected by and hosted on G2.com.

What problems is Remedy Single Sign On solving and how is that benefiting you?

Remedy Sign On monitors the issue of managing multiple passwords for various applications. It has decreased productivity by enabling us to access all our applications with a login. Our employees no longer need to remember passwords, which saves time while reducing the risk of forgotten passwords. Review collected by and hosted on G2.com.

Vijay Kumar T.

Deputy Manager

Information Technology and Services

Enterprise (> 1000 emp.)

10/8/2023

"old and reliable ticketing tool"

4/5

What do you like best about Remedy Single Sign On?

I have used both - the standalone and the application version. The application version is better and faster compared to the previous one. You can track everything right from incidents, requests or workorder. Review collected by and hosted on G2.com.

What do you dislike about Remedy Single Sign On?

I feel the filters should be more so that the manual work can be avoided if you are pulling a report. Review collected by and hosted on G2.com.

Chirag S.

Software Engineer

Enterprise (> 1000 emp.)

4/19/2023

"IT Service Management Solution"

3.5/5

What do you like best about Remedy Single Sign On?

It comes with many features to seamlessly manage things in IT like raising software requests, applying for reimbursement, request for the IT devices like new laptop, hard disk etc.

By the way, it is much more than what I mentioned but we use it mainly for raising request purposes. Review collected by and hosted on G2.com.

What do you dislike about Remedy Single Sign On?

Almost good but UI can be improved.

Navigation performance is something that can be worked on to further improve the user experience. Review collected by and hosted on G2.com.

Pushpendra S.

Manager

Enterprise (> 1000 emp.)

6/7/2023

"Remedy ticketing tool"

3/5

What do you like best about Remedy Single Sign On?

Remedy is almost obsolete nowadays but it was quite user friendly in terms of UI/UX. The tools had limited functionalities in terms of it competitive tools in the market Review collected by and hosted on G2.com.

What do you dislike about Remedy Single Sign On?

Remedy is poor reports generating system and also has very minimal features of dashboards to monitor tickets. Dashboards are super easy way to monitor process and should be key feature of it. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/20/2022

"Remedy Single Sign On"

5/5

What do you like best about Remedy Single Sign On?

Remedy Single Sign On (RSSO) from BMC offers authentication services that I leveraged with my AI-based chatbot to authenticate the user and greet them by name to seem like the conversation is seamless. I also used it to authenticate users when trying to submit requests that are integrated with other BMC services such as trouble tickets. Review collected by and hosted on G2.com.

What do you dislike about Remedy Single Sign On?

Remedy Single Sign On (RSSO) from BMC is a little bit hard to configure. When I was trying to configure it using OneLogin, I faced multiple errors until I had it up and running. However, the authentication is done once and then it automatically authenticates without the need to enter your credentials again. Review collected by and hosted on G2.com.

What problems is Remedy Single Sign On solving and how is that benefiting you?

Remedy Single Sign On (RSSO) from BMC provides an authentication service which is an essential part of any service initiation due to cybersecurity reasons. Also, RSSO is done only once and then it automatically authenticates your credentials, thus positively affecting the customer's experience (CX). Review collected by and hosted on G2.com.

Srinivasarao B.

Info Security Engineer

Enterprise (> 1000 emp.)

11/16/2022

"One of the best SSO Auth tools"

4/5

What do you like best about Remedy Single Sign On?

Makes life easy when you have a lot of applications/software to log into on a daily basis. Major applications are Outlook, Service Now, Internal Organisation website, and many internal applications. Review collected by and hosted on G2.com.

What do you dislike about Remedy Single Sign On?

There is nothing to dislike as they keep upgrading, simplifying, securing the authentication process. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

3/3/2022

"Best ticketing tool I have worked on"

5/5

What do you like best about Remedy Single Sign On?

The UI is simply awesome. One of the best ticketing tools. The single sign-on is an add-on feature. It is simple, clear, and friendly to use. The way they designed it to understand each and every block made it easy for us to check the tickets and the content. Review collected by and hosted on G2.com.

What do you dislike about Remedy Single Sign On?

Sometimes it will act weird by showing up a blank screen without loading and creating tickets, but it got fixed after the updates and all is just a bug which got fixed. Review collected by and hosted on G2.com.

What problems is Remedy Single Sign On solving and how is that benefiting you?

I use it to solve the incident tickets and change requests raised by the users. The main benefit is viewing the ticket details when we receive a ticket. We get an overview of the incident or change request, like what the ticket was about. Also, one more added benefit is the ticket opening time, which was super fast. Review collected by and hosted on G2.com.

Krishna K.

Technical Support Engineer

Enterprise (> 1000 emp.)

Originally submitted 5/6/2022

"Remedy Single Sign On is best tool"

5/5

What do you like best about Remedy Single Sign On?

We used this Remedy single sign on for authentication of our myportal remedy ticketing tool. Its best authentication tool for multi software authentication. Remedy SSO supports Remedy AR system server which we used, also supports LDAP, SAML. Review collected by and hosted on G2.com.

What do you dislike about Remedy Single Sign On?

If Single sign on system fails, access to associated application will be limited or impossible. If user leaves workstation open, third party can use it until single sign out takes place. Review collected by and hosted on G2.com.