It's been two months since this profile received a new review

BMC Helix Client Management Reviews & Product Details

BMC Helix Client Management optimizes your service management solution to provide comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk

Seller

BMC Helix

Product Description

Overview by

Cris Coffey

Top-Rated Alternatives

CrowdStrike Falcon Endpoint Protection Platform

ManageEngine Endpoint Central

4.5/5

(1,020)

View All Alternatives

BMC Helix Client Management Reviews (13)

G2 reviews are authentic and verified.

Here's how.

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

11/9/2021

"BMC Helix Client Management"

5/5

What do you like best about BMC Helix Client Management?

Easy to deploy, powerful to manage assets Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Client Management?

Nothing to mention other than it is not easy to make sure you have all previous assets being scanned Review collected by and hosted on G2.com.

Justin S.

CybrXprts, LLC

Small-Business (50 or fewer emp.)

12/27/2020

"BMC Endpoint Review"

3.5/5

What do you like best about BMC Helix Client Management?

It covers the need for inventory and change management services for clients. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Client Management?

Cannot think of any dislikes. Offers both on prem and cloud. Although, would be nice to have network hardware compliance control from the console as well. Review collected by and hosted on G2.com.

Recommendations to others considering BMC Helix Client Management:

It's a solid win for those looking to manage a large swath of endpoints over different environments. The rapid deployment and control works great. 30 day review is worth the look, give it a shot Review collected by and hosted on G2.com.

What problems is BMC Helix Client Management solving and how is that benefiting you?

My problem was deploying compliance scripts to users endpoints. With BMC it not only provided rapid deployment, but also gave me almost instant feedback on the dashboard. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

12/2/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"How BMC Helix is great"

5/5

What do you like best about BMC Helix Client Management?

The most helpful thing is the software, it requires my attention but also my soul. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Client Management?

It’s hard to say exactly what one thing I dislike about the software, but it would be easier to just not. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

12/13/2020

"Its good user friendly"

5/5

What do you like best about BMC Helix Client Management?

Progressive web application, support for incident, work order, and custom application. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Client Management?

Still I did not find any negative things in this. Review collected by and hosted on G2.com.

Recommendations to others considering BMC Helix Client Management:

It's good and user friendly in all interface include user admin or consultant and many more. Review collected by and hosted on G2.com.

What problems is BMC Helix Client Management solving and how is that benefiting you?

Its remind me to manage time line to solve client issues within time line. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

12/5/2020

"Used Bmc, was user friendly tool"

5/5

What do you like best about BMC Helix Client Management?

was user friendly, easy to use ticketing system. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Client Management?

not much experience related to support side about the tool Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

12/1/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great itsm tool"

5/5

What do you like best about BMC Helix Client Management?

Great ITSM tool with best ever UI and user friendly Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Client Management?

Nothing as so much, the filter options can be upgraded Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/21/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Tool with automated platform and minimal cost"

4.5/5

What do you like best about BMC Helix Client Management?

Inventory Management and Device Management Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Client Management?

Nothing for now, may be come back later if don't like something Review collected by and hosted on G2.com.

Prasad D.

Service Delivery Engineer

Enterprise (> 1000 emp.)

4/3/2020

"BMC Helix Client Management optimizes the service management system."

3.5/5

What do you like best about BMC Helix Client Management?

Save time, and safe vulnerability endpoints

providing great support to finish customers while minimizing costs, ensuring compliance and reducing security risk. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Client Management?

Advanced features such as deployment of photos lack the detailed documentation Review collected by and hosted on G2.com.

Recommendations to others considering BMC Helix Client Management:

Management of financial assets is very useful in providing all the details we need to help our process of replacing PC. Review collected by and hosted on G2.com.

What problems is BMC Helix Client Management solving and how is that benefiting you?

It would be good if search results were exportable Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

2/4/2020

"BMC Client Management is a robust tool for managing your systems"

4/5

What do you like best about BMC Helix Client Management?

I love how many different things you can do with this software, I'm sure we haven't even scratched the surface even after years of use. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Client Management?

It took quite some time to get it to run stable Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

7/14/2019

"Almost everything you need for IT Management"

3.5/5

What do you like best about BMC Helix Client Management?

I like how it integrates with Remedyforce so when we field incidents/requests regarding hardware or software, it’s already there and updates automatically as assets change. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Client Management?

I don’t like that we can’t install the Client Management agent on Chromebooks as our organization requests them frequently. Review collected by and hosted on G2.com.