--- title: TrueSight Capacity Optimization Reviews meta_title: 'TrueSight Capacity Optimization Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how TrueSight Capacity Optimization works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 10 scale: '5' date_modified: '2025-10-31' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # TrueSight Capacity Optimization Reviews **Vendor:** BMC Helix **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 10 ## About TrueSight Capacity Optimization TrueSight Capacity Optimization Aligns IT resources with business service demand ## TrueSight Capacity Optimization Reviews ### 1. Limitations in terms of reporting and visualizations **Rating:** 2.5/5.0 stars **Reviewed by:** Agim L. | Computer Operator, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2024 **What do you like best about TrueSight Capacity Optimization?** TrueSight Capacity Optimization needs a potential for user design. It would be better if it had an interface that makes it easier to access all the information and features for capacity optimization. **What do you dislike about TrueSight Capacity Optimization?** For beginners it needs to be beneficial to have user friendly options when creating dashboards or generating ready made reports that it lacks. It would be helpful if the tool automatically closed after analysis of remaining open. **What problems is TrueSight Capacity Optimization solving and how is that benefiting you?** TrueSight Capacity Optimization lacks user features and presents an interface, which make it difficult for new users to navigate. Another area of improvement is the lack of documentation and customer support as users are left on their own to figure out how the tool works. ### 2. BMC Remedy Review **Rating:** 5.0/5.0 stars **Reviewed by:** Aalin R. | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about TrueSight Capacity Optimization?** The incident management features, Report generating options **What do you dislike about TrueSight Capacity Optimization?** Maybe the UI, Could use a little more icons. **What problems is TrueSight Capacity Optimization solving and how is that benefiting you?** We used it for incident management and it had all the features that it could ### 3. Optimize the resource utilization results **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolash S. | Technical Recruiter, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about TrueSight Capacity Optimization?** Its intuitive and user friendly making it a breeze to navigate and find the insights I need. **What do you dislike about TrueSight Capacity Optimization?** It is great if they could update it with a intuitive design making it simpler to access the information and features required for capacity optimization. **What problems is TrueSight Capacity Optimization solving and how is that benefiting you?** TrueSight Capacity Optimization is a tool for capacity managers. It allows us to identify and resolve capacity problems ensuring performance and minimizing downtime. ### 4. MY DAY TO DAY **Rating:** 4.0/5.0 stars **Reviewed by:** Julio Cesar M. | Consultor de aplicaciones, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about TrueSight Capacity Optimization?** It is an excellent tool that allows obtaining performance or business data from different sources, both direct and indirect, although for me it is better if there is the possibility of doing it with indirect sources since that allows us to focus on the metrics and not on being aware of the operation of local agents **What do you dislike about TrueSight Capacity Optimization?** Some tool options may not be so intuitive for a novice user, such as creating dashboards or "Out of the box" reports. If the manufacturer added some assistants or tooltips, it could be very useful **What problems is TrueSight Capacity Optimization solving and how is that benefiting you?** I focus on having alerts on over-provisioned machines or disused servers. It has also served to have database capabilities at hand. Finally, it has helped me to optimize the virtualization farm VMware ### 5. The optimization of IT infrastructure **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about TrueSight Capacity Optimization?** Forecasting & reporting this two functions i liked most. Because before happening anything, we can take actions. **What do you dislike about TrueSight Capacity Optimization?** Quick analysis i dislike it. Because every time I open any quick analysis it remains open and not getting closed. If I opened 2nd quick analysis then it show previous one. **What problems is TrueSight Capacity Optimization solving and how is that benefiting you?** IT infrastructure related problems like if they are over utilizing their resources or not at all utilizing any resources. Using TSCO we can tell them how to manage their resources properly. ### 6. TrueSight Capacity Optimization review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about TrueSight Capacity Optimization?** Features that makes app different in the market **What do you dislike about TrueSight Capacity Optimization?** Nothing to say much here as I was the end user. **What problems is TrueSight Capacity Optimization solving and how is that benefiting you?** Infrastructure health management is the key concern and this application helps us alot than any other app in the market ### 7. TrueSight Capacity Optimization user's quick review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about TrueSight Capacity Optimization?** The optimization of the use of the available IT resources **What do you dislike about TrueSight Capacity Optimization?** Nothing relevant; possibly troubleshooting could be improved **Recommendations to others considering TrueSight Capacity Optimization:** You can find additional product information on the BMC Support Central website **What problems is TrueSight Capacity Optimization solving and how is that benefiting you?** Improved reporting capability ### 8. Online view of global IT resources **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about TrueSight Capacity Optimization?** the online service delivery and the clarity of dashboards **What do you dislike about TrueSight Capacity Optimization?** the implementation time required and training of human resources to optimize the use of the tools **What problems is TrueSight Capacity Optimization solving and how is that benefiting you?** reducing costs and lightened management of the business services ### 9. Finally the whole infrastructure at a glance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about TrueSight Capacity Optimization?** Easy to integrate a lot of different data sources. Agentless. **What do you dislike about TrueSight Capacity Optimization?** It's a bit complex to build custom reports. **What problems is TrueSight Capacity Optimization solving and how is that benefiting you?** I can now identify unused resources. Main benefit is cost optimization of IT infrastructure. ### 10. Fantastic tool for Capacity Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Franco G. | Staff CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about TrueSight Capacity Optimization?** sure what-if analisys , you can simulate grown of work **What do you dislike about TrueSight Capacity Optimization?** nothing particular, is very simple to use **What problems is TrueSight Capacity Optimization solving and how is that benefiting you?** We have consolidated many servers and dramatically reduced TCO ## TrueSight Capacity Optimization Discussions - [What is BMC TSOM?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-bmc-tsom) - [What is BMC TrueSight orchestration?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-bmc-truesight-orchestration) - [What is TrueSight monitoring?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-truesight-monitoring) - [What is TrueSight capacity optimization?](https://www.g2.com/discussions/truesight-capacity-optimization-what-is-truesight-capacity-optimization) - [View TrueSight Capacity Optimization pricing details and edition comparison](https://www.g2.com/products/truesight-capacity-optimization/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+05%3A05%3A16+-0500&secure%5Bsession_id%5D=a84583ad-042b-424f-84f5-70c1af2891fe&secure%5Btoken%5D=15e466781a69aaada4ef10cd3e0e1506da90809e1c83797e77419073bd718f5d&format=llm_user) ## TrueSight Capacity Optimization Features **Analysis** - Threat Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TrueSight Capacity Optimization Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,347 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,896 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews)