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BMC Helix

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853 reviews
  • 32 profiles
  • 35 categories
Average star rating
3.9
Serving customers since
2025

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BMC Helix ITSM

299 reviews

BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

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BMC Helix Client Management

14 reviews

BMC Helix Client Management optimizes your service management solution to provide comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk

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TrueSight Automation for Networks

13 reviews

TrueSight Automation for Networks includes vulnerability management and accelerates network configuration changes, increases agility, lowers costs, and improves security.

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BMC Helix Digital Workplace

13 reviews

BMC Helix Digital Workplace provides intuitive and intelligent, consumer-like experiences to help organizations step into the future of work.

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BMC Helix Platform

12 reviews

BMC Helix Platform is a cloud-native, micro-services-based platform that helps companies enhance, extend, customize, and integrate new capabilities through REST APIs

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Remedy Single Sign On

11 reviews

Remedy Single Sign-On (Remedy SSO) is an authentication system designed to streamline user access across multiple software applications by enabling users to authenticate once and gain seamless entry to all integrated applications without repeated credential prompts. Key Features and Functionality: - Diverse Authentication Methods: Supports various authentication protocols, including AR System server, SAML 2.0, LDAP, Kerberos, certificate-based authentication, local authentication, OAuth 2.0, OpenID Connect, and preauthentication. - Centralized User Management: Allows administrators to configure and manage authentication methods for different applications from a single interface. - Password Management Integration: When integrated with Remedy AR System, users can change their AR passwords directly through the Remedy SSO login page, provided the password change functionality is enabled on the AR System server. Primary Value and User Solutions: Remedy SSO enhances security and user convenience by reducing the need for multiple logins, thereby minimizing password fatigue and the risk of credential-related security breaches. It simplifies administrative tasks by offering centralized control over authentication processes, ensuring consistent security policies across all integrated applications. This solution is particularly beneficial for organizations seeking to improve user experience and strengthen security in environments with multiple software applications.

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BMC Helix Cloud Security

11 reviews

BMC Helix Cloud Security embeds compliance and security testing into service delivery and cloud operations, and automates remediation, to improve governance and reduce risk.

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TrueSight Capacity Optimization

10 reviews

TrueSight Capacity Optimization Aligns IT resources with business service demand

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BMC Helix CMDB

9 reviews

BMC Helix Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single source of reference for your assets and services.

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BMC Helix Operations Management with AIOps

9 reviews

BMC Helix Monitor Predicts and proactively resolves operational issues to optimize performance and availability

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BMC Helix Reviews

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Profile Name
Star Rating
358
334
98
31
32
Nikhil C.
NC
Nikhil C.
Serving Notice Period SDE | Java | Spring Boot | Microservices | Multithreading | System Design | DSA | MySQL | DB2 | PuTTy | GIT | Jenkins
09/21/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Smarter IT Monitoring with BMC Helix AIOps

One of the most valuable aspects of BMC Helix Operations Management with AIOps is its ability to simplify IT monitoring and incident management in complex enterprise environments. In large IT service organizations such as TCS, maintaining visibility across applications, infrastructure, and services is important for ensuring operational stability. The event correlation and alert management capabilities help identify related events and reduce unnecessary alert noise, allowing IT teams to focus on critical issues. I also find the predictive analytics and automated root-cause analysis capabilities valuable because they can help teams identify potential infrastructure bottlenecks and investigate recurring incidents more efficiently. Another useful aspect is the centralized monitoring approach, which brings operational insights together and supports better troubleshooting and incident prioritization. Overall, BMC Helix AIOps offers a comprehensive set of capabilities for improving monitoring workflows, reducing manual effort, and supporting reliable enterprise IT operations.
Unnikrishnan R.
UR
Unnikrishnan R.
09/17/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Keeping IT Support Organized

What I like most about BMC Helix ITSM is having incidents, service requests, and change management in one place. It makes it easier for me to track tickets and follow their progress without switching between different tools. I also find the customizable workflows useful for fitting the platform into the way our team works.
Anaswara S.
AS
Anaswara S.
Software Engineer at Trenser Technology Solutions (P) Ltd.
09/17/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Simplifying Day-to-Day Service Management

I like how Helix ITSM helps keep our day-to-day service management organized. I can manage requests, check ticket statuses, and use knowledge articles to find information when I need it. The automation and customization options are also helpful for reducing repetitive work and making processes more consistent.

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What is BMC Helix?

BMC Helix, now operating as an independent company, helps the world’s most forward-thinking IT organizations turn AI into action – unlocking human potential to multiply productivity so teams can focus on the work that matters most. With an industry-leading, AI-powered, open platform, BMC Helix delivers a dynamic fleet of AI agents that augment work across enterprise IT service and operations management to anticipate needs, automate solutions, and accelerate outcomes for ServiceOps.

Details

Year Founded
2025
Website
www.helixops.ai