Blackhawk CRM is a desktop customer relationship management software that consolidates business operations into a single self-hosted platform. The software features over seventy modules covering customer management, lead tracking, financial tools, project coordination, and support ticket handling. Users can manage detailed customer records, track sales opportunities, create invoices, monitor expenses, and handle tax requirements, including Canadian-specific needs. Project management tools streamline task assignments, deadlines, communications, and billing. Support ticket features prioritize customer requests and track resolutions. Additional functionalities include inventory and asset management, a password vault, and a client portal where customers can access invoices, proposals, and account details. AI tools assist with lead discovery and communication. Analytics provide insights into revenue, expenses, and business trends across the platform.
