Atera

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1,289 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2011
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Atera Reviews

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Profile Name
Star Rating
1037
209
29
7
7
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
09/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortless Automation and Reliable Security

I really like Remote Monitoring and Management for its automation. It's very easy to use, which is great for creating groups and updating machines on a regular schedule. This makes my day go a lot easier because I can just check the reports to see what worked and what didn't, and make corrections on the fly, making everything faster. It lets me keep my clients secure and up-to-date with the latest changes. Also, setting it up was pretty straightforward, with no problems or complications.
MS
Mukil S.
Cloud Infrastructure EngineerEnterprise (> 1000 emp.)
09/25/2026
Validated Reviewer
Review source: Organic

Automates Routine Tasks Without Sacrificing Visibility

The platform automates many routine tasks while still giving administrators clear visibility into what’s happening. Monitoring, remote management, and ticket handling work well together, so it never feels like we’ve lost oversight of our environment.
Rob M.
RM
Rob M.
Sr sys adminMid-Market (51-1000 emp.)
09/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Who asked for some of these features that have been implemented?

I liked Atera best when it just focused on being a remote tool and ticketing system, it feels bloated now with more bugs than ever. It was a rock solid ticketing system with Splashtop and now the UI is an eyesore.

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HQ Location:
New York

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What is Atera?

Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.

Details

Year Founded
2011
Website
www.atera.com