Atera

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1,289 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2011
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Atera Reviews

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Profile Name
Star Rating
1037
209
29
7
7
J.R. P.
JP
J.R. P.
Director of ITMid-Market (51-1000 emp.)
10/08/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Atera RMM Makes a One-Man Shop Run Smoothly

Atera’s RMM is what makes a one-man shop workable. Automated patching keeps the fleet current without me touching each machine, and remote control gets me onto a PC within seconds instead of a drive across town. Monitoring and alerts sit in the same place as the helpdesk tickets, so a problem and the fix do not live in two systems. It has been reliable. I do not babysit the platform.
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
10/07/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Flexible Remote Management with Room for Customization

I like Remote Monitoring and Management because it helps in managing the client environment and provides services to clients remotely, eliminating the need for on-site visits. I enjoy being able to get asset details and run scripts on devices remotely without user interaction. It's easier to get details like the inventory list or specific models, which helps in identifying devices that may need replacement.
MA
Muhammad A.
IT ManagerEnterprise (> 1000 emp.)
09/30/2026
Validated Reviewer
Review source: Organic

Atera Streamlined Our Workflow with All-in-One Ticketing, Monitoring, and Remote Access

Daily work has felt far more organized since we adopted Atera. Tickets, monitoring, remote access, and asset information are all connected in one place, rather than scattered across separate systems. Because everything is tied together, technicians can move from identifying an issue to resolving it much faster, without jumping between tools. Overall, the platform saves time throughout the workday and makes the workflow feel more streamlined.

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HQ Location:
New York

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What is Atera?

Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.

Details

Year Founded
2011
Website
www.atera.com