Atera

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1,289 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2011
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Atera Reviews

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Profile Name
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1037
209
29
7
7
Verified User in Farming
AF
Verified User in Farming
Mid-Market (51-1000 emp.)
09/23/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great Network Device Control and Azure AD Integration, Though Pricing Feels High

Upsides are control over devices on the network. User interface appears easy to use. Integration Azure AD looks good. Pricing appears a little high compared to traditional ticketing systems. How the agent impacts user devices remains to be seen (i.e., is it really a lightweight client from a resource perspective).
EK
Elijah K.
IT SpecialistEnterprise (> 1000 emp.)
09/23/2026
Validated Reviewer
Review source: Organic

One Interface for Easy Multi-Branch User Management, Monitoring, and Support

Managing users across different branches is much easier than it used to be. With device monitoring, remote support, and centralized ticket management, our team can deliver consistent service no matter the location. It also helps that everything is available in a single interface, so we don’t have to jump between tools.
VM
Varun M.
Information Security ManagerEnterprise (> 1000 emp.)
09/21/2026
Validated Reviewer
Review source: Organic

Automation That Eliminates Repetitive Tasks and Frees Up Technicians

Automation has removed many of the small, repetitive tasks that used to interrupt our day. Routine maintenance, scheduled scripts, and device checks now run automatically. As a result, technicians have more uninterrupted time to focus on projects, rather than constantly reacting to minor requests.

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HQ Location:
New York

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What is Atera?

Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.

Details

Year Founded
2011
Website
www.atera.com