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Atera

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1,270 reviews
  • 1 profiles
  • 14 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2011
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Atera Reviews

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Profile Name
Star Rating
1020
208
28
7
7
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
08/31/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Effortless Endpoint Management and Proactive Support for Our Customers

I like how easy Atera is to use and configure updates. It's helped us better manage our customers' endpoints, keep devices updated, and get monitoring alerts on issues. Installation of agents on endpoints can be done in various ways and connects very fast. Without Atera, we wouldn't be able to quickly remote in and help our customers. We can also identify issues and be more proactive when problems occur. The initial setup was very easy, and Atera provided assistance with calls and videos.
Verified User in Online Media
AO
Verified User in Online Media
08/30/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Atera’s Tech-Seat Pricing and Remote Scripting Make Fleet Management Easy

Originally, we began using Atera to manage our windows update patching schedules but now, I find it very useful to automate things via scripts. We manage several thousand signage screens, so it is essential that to be able to deploy scripts remotely to our players. Atera's pricing model suits us (tech seat) as other vendors who charge 'per agent' make it prohibitively expensive for us to operate. The tech seat model also gives us flexibility as our fleet grows.
Verified User
G
Verified User
08/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Efficient RMM with Room for UI Improvement

I like how Atera gives me complete remote access and the ability to run commands in the background. It's easy to use, which I appreciate a lot. The RMM feature works well for my needs, allowing me to remote into machines as needed for my helpdesk duties. The initial setup was very easy. I also value that I've only had to talk to Atera a few times since using it, unlike my previous experience with Datto. I rate my likelihood of recommending Atera to a friend or colleague at a 10.

About

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HQ Location:
New York

Social

@ateracloud

What is Atera?

Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.

Details

Year Founded
2011
Website
www.atera.com