Atera

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1,289 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2011
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1037
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Atera Reviews

Review Filters
Profile Name
Star Rating
1037
209
29
7
7
Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
10/12/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI

Direct Connection via Access Code – Quick and Uncomplicated

the direct connection to the computer with the access code
HK
Hrithik K.
Software DeveloperEnterprise (> 1000 emp.)
10/09/2026
Validated Reviewer
Review source: Organic

Dependable Remote Access and a Seamless, Efficient Support Workflow

Remote access has been dependable and responsive during support sessions. Moving between monitoring, ticket history, and device information feels seamless. Overall, the workflow is efficient because technicians don’t need to keep multiple applications open throughout the day to get the information they need.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
10/08/2026
Validated Reviewer
Verified Current User
Review source: Organic

Great Pricing, Responsive Support, and Simplified Centralized Billing

The pricing and the support. When we need them, support is always there. The integration with the app center and centralized billing has simplified billing for us as well.

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HQ Location:
New York

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What is Atera?

Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.

Details

Year Founded
2011
Website
www.atera.com