Atera

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1,289 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.6
#1 in 1 categories
Grid® leader
Serving customers since
2011
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Atera Reviews

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Profile Name
Star Rating
1037
209
29
7
7
Verified User
AN
Mid-Market (51-1000 emp.)
4.5/5

The Remote Monitoring and Management tool offers quick access for helpdesk support, allowing for efficient troubleshooting and computer setups with just a click. The initial setup process is straightforward, making it easy to get started.

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Verified User
A
Homeland Security Consultant
Mid-Market (51-1000 emp.)
4.5/5

The product excels in automating problem detection and response, allowing technicians to focus on unresolved issues after initial automated solutions. This capability enhances efficiency and helps in managing workloads effectively.

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Anthony L.
AL
Anthony L.
Senior System EngineerSmall-Business (50 or fewer emp.)
10/18/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Easy-to-Use RMM with Powerful Monitoring and Reliable Remote Access

I like that Atera has a lot of good options and a good price. It’s easy to use, set up, and deploy, and it has pretty much everything I need. I can monitor any aspect of a PC, from services to software and logging, fix issues automatically, create alerts, and send things to email. I also like that the agent has two pieces, so if one way of connecting isn’t working, I have another option to reach the machine and fix the problem. The monitoring and connectivity work well for me, and they keep adding features month over month. I’ve found the customer service attentive, friendly, quick, and easy to reach, though I’ve rarely needed to contact them. I was also able to pull in my clients and deploy the agent quickly and easily using GPO policies on Windows servers.

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HQ Location:
New York

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What is Atera?

Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.

Details

Year Founded
2011
Website
www.atera.com