The solution is easy and useful and the reports are insightful

Ada helped our small support team contain most "easy-to-resolve" customer inquiries, freeing-up more time for agents to go through our backlog.

Since starting with Ada over 2.5 years ago, we've had a fantastic relationship with the team. We've always gained their utmost support, encouragement, and guidance. We've worked hard with Ada to achieve a high containment rate, which we are extremely happy with. Our Success Manager, Emillee, has guided us through some challenges with transparency and has been there at every step to ensure our success. This included the implementation process in the beginning and added features since, making sure we're always on top and up to date! We have a chatbot report we complete weekly, along with daily checks, ensuring our customers receive relevant answers instantly. We also use AR to identify gaps in our flows, creating any that don't already exist or expanding information in our flows. We recently received an invitation to Ada Slack. Those involved may be in similar or different roles/companies, yet we all share our experiences, knowledge, and ideas on this great platform. What a way to bring people together! My personal favorite thing about Ada is the willingness and openness for challenge. We have pitched some ideas/suggestions in the past, and the team has taken them away for development. What a way to gain customer satisfaction!