I like the support, I don't have to wait days to get a response. Having a contact channel with the ADA is very good for us. The tool is intuitive and gives a lot of autonomy to those who don't understand much about programming. It's easy to use, and you don't need to spend days studying the platform to understand how each feature works.

The monthly communication and implementation team are best in class. Setting up our bot was an incredibly enjoyable process with an excellent dedicated guide from ADA. Couldn't have asked for more in the implementation. The ongoing monthly support and availability for questions has been like no other vendor experience.

How customizable flows and answers are. The ability to use API customizations and integrations to gain insights and capabilities with your sites and internal data.