Products

ethosIQ’s Customer Engagement Platform (CEP) collects multichannel interactions and application data from all vendors and channels, across multiple systems, to create a single, comprehensive view.

Indicate me provides a 360 view of customer service performance through user-friendly dashboard. With our all-in-one solution you can improve operational results and increase customer service quality.

Gyst is an enhancement for existing voice self-service systems that delivers easier, better, faster, and more cost effective customer service. Delivered via our simple to use web-based rest API, Gyst is platform agnostic - so it will work with whatever voice system you use today, and the system you use years from now.

Whether contact center, email, chat, social media or online, use powerful tools that reveal information and insights for measurable performance improvement.

With RCCV, you have instant access to the Contact Centre Operation Performance which help Contact Centre Manager to response fast to any type of situation.

SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.

PATCH MANAGER is the leading Cable and Asset Management Software Solution. PATCH MANAGER provides a comprehensive solution for planning, documenting and managing changes to the physical layer connectivity and assets of your campus, building, data center or outside plant network.

Cologix provides managed services, cloud, media, content, financial services and enterprise customers trust Cologix to support their business critical infrastructure and connect them to customers, vendors and partners.

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’

Customer-relation departments and executive management use Batvoice to boost sales and customer satisfaction, and save costs by automating scorings (compliance & satisfaction) and coaching. Batvoice is a unique AI that transcribes service calls content & picks-up on emotional cues to turn topics and paint points into best actions to improve results. It's plug & play, multilingual, with a multi-sectoral approach.

Our solutions position IT leaders to redefine their resources and drive business priorities.

White Label Communications provides Private Label Dial Tone to it's partners through a global hosted PBX and SIP Trunk solution that enables the next generation of service providers (NGSP) to expand their product base.

Applango is a business intelligence software that gives its users management tools and help to administrate organizations.

Loopy is an observability platform for customer support operations. It serves as a central hub for data aggregation and analysis, collecting information from various sources, including CRMs, human resource tools, WFM systems, QA platforms, and chatbots. All this data is consolidated in a single location, a CX Ops Data warehouse, to overlay the visibility CX teams need to spot anomalies early, identify pain points, and evaluate changes effectively. Instead of reacting to issues, our observability

eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics. Key Features: • Trusted Generative AI for safe and accurate responses • Smart

Agility Hosted Telephony is Simplicity Group’s Cloud Telephone System for Northern Ireland & UK businesses which utilises the very latest telephone system technology. Cloud-Based: Agility is hosted in the cloud, eliminating the need for on-premises hardware and reducing maintenance and management overhead. Users can access their phone system from anywhere with an internet connection. Microsoft Teams- Microsoft Teams Phone is rapidly becoming the go-to solution for businesses looking to

The easiest way to send and manage gift cards as rewards for your users.

GCOW offers 3 unique digital gift card solutions, providing real time delivery of gift cards from over 600 brands worldwide, 110+ countries, and 38 different currencies. Our platforms delivers seamless, frictionless, and attainable rewards and cash out redemptions in real time.

Mooments provides solutions and tools in the digital gifting space (e gift cards) in the Southeast Asia region. Mooments Processing Suite is build for large-scale brands to manage their omnichannel digital gifting programs through a mix of API suite, dashboards and consulting services. And Mooments Distribution Solutions are aimed at mid-scale and enterprise companies intending to access a digital gift card marketplace for their use cases - employee engagement, loyalty, and incentive programs.

Modern consumers expect more value from their purchases and membership than ever before. From supermarkets to mobile networks, banks to fitness facilities - rewards and perks are rapidly becoming an expectation in an era where value has never been more scrutinised. Perx Rewards was designed exclusively for enterprise organisations, providing a ‘plug and play’ white label loyalty solution, with instant access to rewards and benefits from practically every major brand. Scalable with audiences