Products

DRUPFAN is a trusted IT teams outsourcing company experienced in sophisticated technologies that offers offshore and nearshore staff augmentation services for businesses worldwide. Since 2019, our partners have empowered their in-house development teams with ambitious, results-driven, and dedicated software developers from DRUPFAN. Originally founded with a focus on Drupal development, DRUPFAN has evolved into a full-stack software development agency experienced in sophisticated technologies, in

Interaxa S.A. is a leading Latin American integrator of customer service platforms, specializing in developing customized digital solutions that enable companies to manage diverse customer journeys effectively. By leveraging advanced technologies, Interaxa enhances customer interactions, fostering more empathetic and engaging experiences. Key Features and Functionality: - Omnichannel Intelligent Autonomous Service: Interaxa's platform supports text and natural language processing, providing i

Iwatsu Electric Co., Ltd. offers comprehensive cloud-based solutions designed to optimize contact center operations. Leveraging decades of experience, Iwatsu provides tailored systems that enhance communication efficiency and customer engagement. Key Features and Functionality: - All-in-One Platforms: Iwatsu's solutions, including "Blue Luna Cloud," "Genesys Cloud CX," and "AVAYA," integrate essential contact center functionalities into a unified platform, facilitating seamless operations. -

Deliberate GmbH specializes in delivering advanced customer service solutions by integrating Genesys Cloud Contact Center technologies. With over a decade of experience, Deliberate offers a comprehensive suite of services, including consulting, system integration, and proprietary software applications, all designed to enhance customer experience and streamline service operations. Their cloud-native approach ensures scalability, agility, and continuous availability, enabling businesses to adapt s

Electroline Data Communications Inc. (EDCi is a provider of innovative IT and communication solutions, dedicated to enhancing business operations through advanced technology. With over 45 years of experience, EDCi specializes in delivering tailored services that align with clients' unique goals, ensuring scalability, efficiency, and reliability. Key Features and Functionality: - Healthcare Contact Center Solutions: EDCi offers specialized services for healthcare contact centers, including EHRC

Contact Center Services (CCS) is a technology consulting firm dedicated to enhancing customer experience (CX) by integrating advanced technology with business processes. Specializing in platforms like Genesys, Cisco, and Five9, CCS offers tailored solutions that help organizations attract, retain, and better serve their customers. Their expertise spans CX optimization, digital transformation, cloud migration, and AI integration, ensuring businesses can effectively manage and evolve their custome

Paxyl Solutions, established in 2003, specializes in delivering comprehensive multimedia contact center solutions. Their mission is to assist organizations in efficiently managing customer interactions and enhancing agent productivity, leading to increased profitability and customer loyalty. By leveraging cutting-edge technologies, professional services, and global partnerships, Paxyl empowers businesses to maximize customer lifetime value. Key Features and Functionality: - Contact Center Sol

World Wide Technology (WWT) is a technology solution provider with more than $10 billion in annual revenue that provides innovative technology and supply chain solutions to large public and private organizations around the globe.

M-Talk is an advanced chat system optimized for contact center operations, enabling seamless integration of web, LINE, and proprietary app inquiries into a unified management platform. By connecting with Genesys Cloud, M-Talk facilitates a cohesive support experience by integrating sophisticated chat capabilities with telephony services. This integration allows for efficient agent status management and consolidated reporting, providing a comprehensive overview of all communication channels. Ke

Aria Solutions is a Calgary-based company specializing in contact center and customer engagement services. Founded in 1997, the company offers system integration, agent technology, omnichannel capabilities, CRM, workforce management , and operational analytics, primarily utilizing Genesys customer experience technologies. Aria Solutions has developed custom contact center solutions across various industries, enhancing customer interactions and operational efficiency. Key Features and Functiona

Sii is a leading technology consulting and digital transformation company, offering comprehensive Salesforce solutions to enhance customer engagement and streamline business processes. With a team of over 8,000 specialists, Sii provides end-to-end services, including consulting, analysis, implementation, change management, support, and training. As a certified Salesforce Partner, Sii delivers intelligent, multi-channel solutions tailored to various industries, ensuring clients achieve their digi

Nexon Asia Pacific is a premier digital consulting and managed services provider in Australia, specializing in delivering comprehensive end-to-end solutions across cloud, digital, network, and security domains. As an Elite ServiceNow partner, Nexon offers expertise in designing, implementing, and supporting ServiceNow solutions tailored to various industries, including higher education, financial services, and utilities. Key Features and Functionality: - Enterprise Service Management : Nexon

Datacom has extensive expertise in the operation of contact centres, data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations.

Pointillist, developed by Genesys, is an end-to-end customer journey management platform designed to help organizations measure, monitor, and orchestrate customer journeys to optimize experiences and improve outcomes. By aggregating data from various sources, including CRM systems, web interactions, emails, contact centers, IVR, and customer feedback, Pointillist creates a unified view of each customer's experience. This comprehensive approach enables businesses to analyze customer behavior, mon

Probe CX is a global leader in customer experience and business process outsourcing services, dedicated to enhancing client interactions through a blend of human expertise and technological innovation. With over 40 years of experience, Probe CX designs scalable, end-to-end CX solutions tailored to the unique challenges of clients across various industries, including government, transport and logistics, utilities, telecommunications, banking, and financial services. Key Features and Functionali

Baltnetos Komunikacijos UAB, operating under the brand name Baltneta, is a leading Lithuanian information technology and telecommunications company established in 1996. Specializing in cloud computing services, data center solutions, and IT infrastructure management, Baltneta caters to a diverse clientele, offering robust and reliable services to support business operations and digital transformation initiatives. Key Features and Functionality: - Cloud and Server Solutions: Baltneta provides

CX Advocates is a boutique consulting firm specializing in tailored contact center solutions that enhance customer experience and operational efficiency. Founded in September 2020 by Altaf Gosla and Wayne Miller, the company was established to address the unique needs of clients often underserved by generic service providers. With a focus on delivering with empathy, CX Advocates collaborates closely with businesses to implement innovative strategies that drive success. Key Features and Function

CCR is a leader of the contact center technologies industry for more than 20 years of experience, a team of experts and self-developed technologies!

Salesforce Consulting and Implementation Practice.

Mouyobox is a marketing and technology company dedicated to generating high-impact results, primarily for e-commerce, banks, consumer goods companies, and general service sales. We offer digital advertising campaign implementation services on different platforms, as well as software development and marketing of specialized software in Marketing Automation, Ecommerce, Chatbots, and sales software such as CRM or Call Center software. Mouyobox can help companies reach the Hispanic market in the Uni