Products

Handle all your channels in one system with pure OMNI-channel support. Get a full 360° view of all your customers communication, including complete history. Have chat bots working side by side with your agents with seamless transfers and full history

SWEET! is a call accounting software that provides you with information to make choices for your business with in-depth reporting on incoming, outgoing, and internal calls.

VPI Capture is a call and screen data interaction recording solution that can record your multimedia interactions with a range of network configurations, TDM and VoIP telephony enviroments, across multiple locations.

Engage WFM manages your historical data and selects the appropriate method to provide an accurate and realistic workforce forecast for your call center and calculates requirements in a multi-skilled environment, avoiding repetitive analytical simulations.

rostrvm Manager is an enterprise reporting, agent analytics and mangement application for call centers and the back office.

FLOW

Gauge your contact center agents performance in real-time with NovelVox Contact Center Wallboards. Monitor and motivate agents with intuitive display of KPIs and relevant data for a guided move. Enable the supervisor or team lead to control performance and take immediate actions on data breach. From individual agent status to seat plan at glance, the gamified wallboards from NovelVox have everything that improves FCR and reduces AHT. Supervisors can monitor the number of calls dropped, rout

Razor automatically traverses your entire IVR and provides an interactive map detailing current CX operations. With up-to-date documentation and a clear understanding of the existing configuration, users can easily identify areas for improvement and work together to design and implement changes at pace.

Case Manager is an accounts receivable and debt collection management solutions. The product helps you manage a large groups of contact centre agents in order to execute accounts receivable workflow processes. The system allows you to customize data, user interface, functionality, web view actions, workflow processes and much more. Case Manager gives you flexibility yet provides an easy to use agent interface. The system is tried and tested in environments dealing with hundreds of thousands

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

The KnoahSoft Harmony™ Workforce Optimization software suite gives contact centers the ultimate in workforce optimization functionality and flexibility with the best total cost of ownership (TCO) profile in the market.

Staflexx is a smart workforce management app designed specifically for hospitality businesses. It simplifies employee scheduling, time and attendance tracking with geolocation and QR code clock-in/out, leave management, and internal communication. The app offers real-time shift notifications, digital document management, and seamless shift change handling to help restaurants, hotels, and cafés improve operational efficiency and enhance team connectivity.

CareCloud Companion is a mobile medical app for doctors that lets you manage tasks from the CareCloud platform, and securely view your appointments and patient charts, even when youre out of the office. You get anywhere, anytime access to the clinical, administrative, and financial information you need the most so you can improve productivity and enhance patient care.