Articles

Ever been fed up with your cell phone provider? Maybe you had a good deal the first few months, then suddenly your rates shoot up or your service gets spotty. Perhaps you’ve ended a call with customer service saying, “Well, I’ve had enough. I’m switching providers.” 

Are you offering enough to keep your employees engaged?

When I was a youngster, embarking upon the intricacies of essay writing for the first time, I received advice on how best to break down any sort of essay structure.

Most people who build video games will tell you that game development is never as pretty as planned.

Reinforcement learning is all about gamifying the learning process.

What is call queuing?  Call queuing is the method that businesses use to hold or queue incoming calls, especially when all their contact center agents are busy attending other calls. 

  Finding the right person for the job goes beyond the resume.

For decades, researchers and experts have mulled over how artificial intelligence can turn tables for the tech industry.

Landing pages – one small step for a customer, one giant leap for a business.

What is call routing? Call routing is a business management process in which incoming customer calls are automatically routed and placed in a queue based on pre-determined criteria. Some phone call routing systems are also referred to as automatic call distribution (ACD) systems.