Articles

What is call queuing?  Call queuing is the method that businesses use to hold or queue incoming calls, especially when all their contact center agents are busy attending other calls. 

2020 was a monumental year for the IT infrastructure sector. The onset of the pandemic changed the way that IT infrastructure was traditionally looked at—from several dusty servers at the back of a room, to companies earning billions of dollars in revenue with the explosive growth of the cloud. According to a report from Datacenter Dynamics, 2020 Q1 spend on cloud infrastructure services reached $29 billion, a year-over-year increase of 37%. In May 2020, AWS announced that the company passed $10 billion in revenue in a single quarter for the first time.

Every established company requires healthy servers to operate in today’s complex IT environment. Important IT assets such as applications, databases, and networks are all connected and hosted by servers. If servers fail, so do the connected IT assets. 

Cybersecurity systems involve many technologies and can be built with various options, but large companies should implement a security information and event management (SIEM) solution to increase overall system security. 

Like many other high tech advancements, IoT is at the forefront of innovation.

What is live support? Live support, also known as live chat, is a technology that allows a business to communicate with its website visitors in real time. This provides instant customer support to the website visitor and assists with immediately resolving customer queries. Live support integrates with a website and includes a pop-up feature. Whenever a visitor is on the website, a live chat window automatically pops up asking if the visitor needs any assistance. Although every live support software has its own specific features, there are a couple of general features that can be found in most live support products, such as real-time visitor monitoring, custom chat windows, invisible traffic analysis, website integration, and secure administration controls. 

It’s no longer the big beating the small, but the fast beating the slow.

A moment, if you will, to appreciate that name, the “internet of things.”

Business or personal?

How big is really big?