Articles

What is workload capacity? Workload capacity measures tasks, activities, or projects that an employee or a team can undertake in a given time period. It considers the number of subtasks within a task, their complexities, and the time required to complete them.

What is a service level agreement? A service level agreement (SLA) is a contract that defines the level of service expected by a customer from a managed service provider (MSP) or supplier. It contains a list of services, responsibilities, and objectives a customer can expect a service provider or supplier to provide.

What is enrollment planning? Enrollment planning is the process of developing and managing an institution’s program offerings. It’s one of the most important responsibilities of a school’s admissions team. A good enrollment plan can help a university reach its goals, while a flawed plan can cause serious problems.

This post is one part of G2's 2020 digital trends series. Read more about G2’s approach to digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer.

Offering your employees enticing benefits can go a long way in recruiting top talent and retaining top performers.

Most tasks we do at work are either process or project-based. Processes are made of repetitive tasks that we do repeatedly, with little to no variation. Project work can vary significantly from one project to another and can change based on internal or customer requirements. 

There are two products in front of you. Five of your friends advocate for one, and none advocate for the other. Which product are you likely to choose? I'll bet my head you'll choose the one with the referrals. 

Entrepreneurs must stay curious about what's trending.

This post is one part of G2's 2020 digital trends series. Read more about G2’s approach to digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer.

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