Mid-Market Grid® for Subscription Billing Software
Subscription Billing Software Definition
Subscription billing software manages recurring billing for companies offering subscription-based products and services. This type of software generates invoices for various subscription plans and billing frequencies. Subscription billing also manages standard and special offers, packages, or discounts to ensure the billing process is accurate. Besides accountants who use subscription billing to manage revenue, this type of software can also be used by sales departments to identify a company’s best-selling products and services and to adjust their offerings to adapt to their markets.
Some subscription billing products include features for payments or integrate with this type of software. Subscription billing can be delivered as a standalone product or as part of a suite for subscription management software, which usually includes functionality for subscription revenue software and subscription analytics software.
To qualify for inclusion in the Subscription Billing category, a product must:
- Generate recurring invoices at predefined or custom frequencies
- Ensure that customers are billed accurately and on time
- Accept payments and match them with invoices and subscription plans
- Monitor the performance of various types of packages and special offers
- Provide features to address late and incomplete payments
- Include standard tax rules and allow users to create custom rules
- Adjust billing based on changes to plans such as upgrades or downgrades
- Identify the least- and most-performant packages and products
Mid-Market Subscription Billing Grid® Scoring Description
Products shown on the Mid-Market Grid® for Subscription Billing have received a minimum of 10 reviews/ratings in
data gathered by November 22, 2022. Products are ranked by customer satisfaction (based on user reviews) and market
presence (based on market share, seller size, and social impact) and placed into four categories on the
Grid®:
- Products in the Leader quadrant are rated highly by G2 users and have substantial Market Presence scores. Leaders include: Sage Intacct, NetSuite, Chargebee, Maxio previously SaaSOptics, and Recurly
- High Performing products have high customer Satisfaction scores and low Market Presence compared to the rest of the category. High Performers include: FinancialForce Financial Management ERP, Invoiced, PayPro Global, and Stax Bill (formerly Fusebill)
- Contender products have relatively low customer Satisfaction scores and high Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Contenders include: 2Checkout (now Verifone), Braintree Direct, and Zuora Billing
- Niche products have relatively low Satisfaction scores and low Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Niche products include: Maxio previously Chargify, Ordway, and LogiSense
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in any form without G2’s prior written permission. While the information in this report has been
obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy,
completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.
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