---
title: Zurmo Reviews
meta_title: 'Zurmo Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 21 reviews by the users' company size, role or industry to
  find out how Zurmo works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 21
  scale: '5'
date_modified: '2026-07-18'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Zurmo Reviews
**Vendor:** Zurmo  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 21
## About Zurmo
Zurmo is an Open Source Customer Relationship Management (CRM) application that is mobile, social, and gamified. We use a test-driven methodology for building every part of the application. This means you can create and maintain a custom-built CRM system with the assurance that future updates are not going to break your installation.



## Zurmo Pros & Cons
**What users like:**

- Users enjoy the **ease of use** in Zurmo, thanks to its simple interface and engaging features. (1 reviews)
- Users value the **easy customization** of Zurmo, enhancing their CRM experience with a flexible and user-friendly system. (1 reviews)
- Users appreciate the **easy setup** of Zurmo, finding it straightforward and enjoyable for CRM engagement. (1 reviews)
- Users value the **flexibility of Zurmo** , appreciating its open-source nature and customizable gamification features for an engaging experience. (1 reviews)
- Users love the **simple interface** of Zurmo, making it easy and enjoyable for everyone to use. (1 reviews)

**What users dislike:**

- Users find that **expertise is required** for setting up and customizing Zurmo, which can be challenging for non-tech users. (1 reviews)
- Users find **integration issues** with Zurmo frustrating, as it lacks advanced features typical in modern CRMs. (1 reviews)
- Users find Zurmo's **missing features** less competitive compared to modern CRMs, impacting customization and integration ease. (1 reviews)


## Zurmo Discussions
  - [Future features?](https://www.g2.com/discussions/zurmo-future-features) - 1 comment, 2 upvotes

- [View Zurmo pricing details and edition comparison](https://www.g2.com/products/zurmo/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-31+03%3A44%3A02+-0500&secure%5Bsession_id%5D=8635eaae-ae7a-429d-b71f-4e36f2e99954&secure%5Btoken%5D=50eb828dc2f04da4c6786370edbb9293e8cb48f5fa074fb11d173fc171653ba1&format=llm_user)

## Zurmo Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Generative AI**
- AI Text Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Zurmo Alternatives
  - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) - 3.8/5.0 (718 reviews)
  - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - 4.3/5.0 (389 reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,678 reviews)