[ MXIE Reviews ](https://www.g2.com/products/zultys-integrated-contact-center/reviews) [ MXIE Reviews ](https://www.g2.com/products/zultys-integrated-contact-center/reviews) # Zultys Integrated Contact Center Features ##### ## Channels (5) Voice Provides voice call functionality. Social Provides an interface for one or more social media channels. Web Chat Includes or integrates with live chat initiaited from the company's web site. Mobile SMS Accepts contacts initiated through SMS or other mobile text functions. Email Allows CSRs to receive and answer customer emails. Show More ##### ## Functions (8) Session Routing Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. Session Queuing Callers can be routed to a queue or placed on hold until an agent becomes available. Concurrent Calling Place a large or unlimited volume of calls simultaneously without diminishing the call quality. Speech Analytics Provides some level of analytics based on keywords and vocal tones. Auto Dialer Has auto dialing or predictive dialing functions for outbound use. IVR Includes an interactive phone menu. Inbound Screen Pop Populates CSR's screen with available customer data. Persistent Data Maintains and shares information across channels and agents as the case progresses. Show More ##### ## Administrative (7) Session Summary Notes Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. Administrator Access Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. Reporting & Dashboards Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. Session Recording Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. Agent Scheduling and Assignment Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. Call Recording Allows supervisors/managers to record and review telephone conversations of agents. Reporting & Dashboards Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. Show More ##### ## Platform (7) Omnichannel Allows inflow of requests through various digital channels such as email, social media, etc. Mobile Access Allows users to access the software using mobile devices. Queue Management Provides queue management in case of increase in case/call inflow. Call Routing Allows distribution of incoming calls to agents. Call Back Allows users to request a call back. IVR Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. Automatic Call Distribution Allows automatic distribution of incoming calls to the agents. Show More ##### ## Workforce Management (2) Call Monitoring Allow managers/supervisors to monitor calls for quality assurance purposes. Performance Evaluation Allows managers/supervisors to evaluate the performance of agents. Show More ##### ## Generative AI (2) AI Text-to-Speech Simulates human-like speech from text inputs. AI Text-to-Speech Simulates human-like speech from text inputs. Show More ##### ## Call Center Infrastructure (CCI) (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Contact Center (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More [ ![Varicent](https://images.g2crowd.com/uploads/product/hd_favicon/1dcdfdd63c75a3317370f485c979da79/varicent-varicent.svg "Varicent") Sponsored Varicent 4.5/5 (599) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5 (430) ](https://www.g2.com/products/3cx/reviews) [ ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") Nextiva 4.5/5 (3,541) ](https://www.g2.com/products/nextiva/reviews) [ ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") Aircall 4.4/5 (1,570) ](https://www.g2.com/products/aircall/reviews) [ View All Alternatives ](https://www.g2.com/products/zultys-integrated-contact-center/competitors/alternatives) Zultys Integrated Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX 4.4/5 (547) [ Compare Now ](https://www.g2.com/compare/3cx-vs-zultys-integrated-contact-center) ##### Categories on G2 [ Contact Center ](https://www.g2.com/categories/contact-center)[ Call Center Infrastructure (CCI) ](https://www.g2.com/categories/call-center-infrastructure-cci) ##### Explore More [ What platform integrates translation management with CMS systems? ](https://www.g2.com/discussions/what-platform-integrates-translation-management-with-cms-systems)[ Top customer journey mapping solutions for CX professionals ](https://www.g2.com/discussions/what-are-the-top-customer-journey-mapping-solutions-for-cx-professionals)[ Best VOIP Providers ](https://www.g2.com/discussions/best-voip-providers-for-business-calls-and-team-communication) [ Top-rated accounting service apps for medium-sized companies ](https://www.g2.com/discussions/what-are-the-top-rated-accounting-service-apps-for-medium-sized-companies)[ Expert-recommended MDR software for my company ](https://www.g2.com/discussions/expert-recommended-mdr-software-for-my-company)[ Who offers the best loyalty program system for online stores ](https://www.g2.com/discussions/who-offers-the-best-loyalty-program-system-for-online-stores) Show More [ What platform integrates translation management with CMS systems? ](https://www.g2.com/discussions/what-platform-integrates-translation-management-with-cms-systems)[ Top customer journey mapping solutions for CX professionals ](https://www.g2.com/discussions/what-are-the-top-customer-journey-mapping-solutions-for-cx-professionals)[ Best VOIP Providers ](https://www.g2.com/discussions/best-voip-providers-for-business-calls-and-team-communication) [ Top-rated accounting service apps for medium-sized companies ](https://www.g2.com/discussions/what-are-the-top-rated-accounting-service-apps-for-medium-sized-companies)[ Expert-recommended MDR software for my company ](https://www.g2.com/discussions/expert-recommended-mdr-software-for-my-company)[ Who offers the best loyalty program system for online stores ](https://www.g2.com/discussions/who-offers-the-best-loyalty-program-system-for-online-stores)