# 3CX vs Zultys Integrated Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 3CX excels in user experience, with many praising its **intuitive interface** and the ability to self-host on a simple server while maintaining good performance. Users appreciate the rich feature set and fair pricing, making it a strong choice for businesses looking to modernize their communication systems.
- **Users say** that Zultys Integrated Contact Center simplifies the setup process, making it a great option for those who want a straightforward phone solution. Reviewers highlight its **integrated call center functions** and the ease of using the app for remote work, allowing employees to access the same features as if they were in the office.
- **According to verified reviews** , 3CX has a significantly higher overall satisfaction score compared to Zultys, indicating that users feel more positively about their experience with 3CX. The platform's ability to transform outdated phone systems into **cloud-ready communication solutions** is frequently mentioned as a key benefit.
- **Reviewers mention** that while Zultys offers a robust feature set, including options for **high availability and multi-location setups** , it may not match the ease of use and setup that 3CX provides. Users have noted that 3CX's onboarding process is particularly smooth, especially with the help of training certifications.
- **G2 reviewers highlight** that 3CX's support quality, while decent, does not quite reach the levels of Zultys, which has received higher marks for customer support. Users of Zultys appreciate the responsiveness and helpfulness of their support team, which can be crucial for businesses relying on these systems.
- **Users say** that both platforms have their strengths in specific functionalities, with Zultys leading in areas like **session queuing and reporting**. However, 3CX's overall performance and user satisfaction make it a more favorable option for many, especially those prioritizing ease of use and implementation.



| | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 547 | 30 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Mid-Market (67.9% of reviews) | 
| **Entry Level Price** | Free 10 Users | No pricing available | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (42 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### Zultys Integrated Contact Center

**Not enough data**

---
## Ratings Comparison
| Rating | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.9 (367 reviews) | 9.0 (27 reviews) | 
  | **Ease of Use** | 9.0 (375 reviews) | 8.6 (28 reviews) | 
  | **Ease of Setup** | 8.8 (255 reviews) | 8.5 (10 reviews) | 
  | **Ease of Admin** | 9.0 (238 reviews) | 8.8 (10 reviews) | 
  | **Quality of Support** | 7.9 (334 reviews) | 8.9 (20 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (228 reviews) | 9.3 (10 reviews) | 
  | **Product Direction (% positive)** | 8.4 (367 reviews) | 6.7 (28 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### Zultys Integrated Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 304 |
| **Zultys Integrated Contact Center** | 9.3/10 | 29 |

#### Channels

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.3 (71 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | 

#### Functions

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | 9.0 (22 reviews) | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | 9.4 (18 reviews) | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | 9.5 (17 reviews) | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | 8.2 (93 reviews) | Not enough data | 
| **IVR** | 9.1 (117 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 

#### Administrative

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | 9.2 (13 reviews) | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | 9.2 (14 reviews) | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | 9.2 (18 reviews) | 
| **Session Recording** | 9.0 (114 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 145 |
| **Zultys Integrated Contact Center** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | 
| **Live Chat** | 9.2 (39 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Mobile** | 9.0 (83 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 9.3 (46 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 9.2 (44 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **Zultys Integrated Contact Center** | N/A | N/A |

#### Platform

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | 
| **IVR** | 9.2 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | 

#### Workforce Management

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **Zultys Integrated Contact Center** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | 

#### Communication

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 28 |
| **Zultys Integrated Contact Center** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Call Management** | 9.7 (25 reviews) | Not enough data | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | 
| **Integrations** | 8.4 (23 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | 
| **Analytics and Reporting** | 7.7 (22 reviews) | Not enough data | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | 
| **Automated attendant** | 7.1 (22 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 281 |
| **Zultys Integrated Contact Center** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.4 (21 reviews) | Not enough data | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | 

#### Basic Communication

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Phone Calls** | 9.5 (194 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.4 (134 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.3 (133 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.8 (175 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.4 (187 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | 

#### Access

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.5 (155 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Hold Music** | 8.6 (174 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 9.0 (162 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | Feature Not Available | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **Zultys Integrated Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to 3CX (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | Zultys Integrated Contact Center | 
|---|---|---|
| **Small-Business** | 36.3% | 28.6% | 
| **Mid-Market** | 54.9% | 67.9% | 
| **Enterprise** | 8.8% | 3.6% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.8%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.7%
- **E-Learning:** 3.5%
- **Insurance:** 3.0%
- **Other:** 51.3%

#### Zultys Integrated Contact Center

- **Automotive:** 10.7%
- **E-Learning:** 10.7%
- **Insurance:** 10.7%
- **Information Services:** 10.7%
- **Sports:** 7.1%
- **Marketing and Advertising:** 7.1%
- **Health, Wellness and Fitness:** 7.1%
- **Accounting:** 3.6%
- **Biotechnology:** 3.6%
- **Hospital & Health Care:** 3.6%
- **Other:** 25.0%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3584 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1408 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4196 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1616 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)

### Alternatives to Zultys Integrated Contact Center

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3584 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1616 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1408 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (705 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2532 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (354 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (619 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### Zultys Integrated Contact Center

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-zultys-integrated-contact-center)