Zowie Reviews & Product Details

The best thing about the Zowie solution is that you can make live changes yourself at any time. Changes are visible immediately in the production system. With other suppliers this was not possible, and changes were often made too late. Here there is no such obstacle, we always have up-to-date information in the bot, and we ourselves can decide what and when to display to the customer. We are also pleased with the great possibility of implementing our own solutions, using Workflow or RESTautomation - something that has greatly improved our bots. Review collected by and hosted on G2.com.

Definitely no direct integration with well-known contact center systems e.g. Genesys. Review collected by and hosted on G2.com.

The tool is built on a SaaS model, which gives me complete control over how it functions. I can make changes and add new content immediately, without waiting for the provider to do it for me. This gives me a better ability to control costs, as I don't incur additional expenses despite numerous changes Review collected by and hosted on G2.com.

What should be more developed is the reporting module. I find it lacking in terms of integration with BI tools or advanced reporting for managing chatbots for multiple brands across various markets Review collected by and hosted on G2.com.

Fully automatic FAQ system.

reacts quickly to make customers happy.

Excellent communication with online shopping platforms.

Reduce workload of customer support by taking over repeated queries.

New AI agent for customer support is absolutely very good. Review collected by and hosted on G2.com.

Lack of next level customization for small startups. Review collected by and hosted on G2.com.

Zowie works really fast and it's technically well prepared. The software is very intuitive and easy in use. There is no problem with adding or editing information. Review collected by and hosted on G2.com.

Sometimes Zowie confuses languages what may annoy our customers. There is no option to copy entire flow between environments. Review collected by and hosted on G2.com.

Intuitive menu to operate the tool and support Review collected by and hosted on G2.com.

Nothing. Zowie develops applications and adds new options Review collected by and hosted on G2.com.

What I like best about Zowie is how easy it is to connect with customers and solve their issues quickly. It keeps everything efficient Review collected by and hosted on G2.com.

What I dislike about Zowie is that it can sometimes be a bit limited in features compared to other communication tools, which can make handling complex queries a bit tricky. Review collected by and hosted on G2.com.

Zowie's ability to handle common customer inquiries automatically, which can significantly reduce the workload on human agents and speed up response times. Review collected by and hosted on G2.com.

Inability to make calls within their system Review collected by and hosted on G2.com.

It is easy to customize message to our customers Review collected by and hosted on G2.com.

Customers sometimes get frustrated by the ai response in general Review collected by and hosted on G2.com.

Ease of access and functionality. Everything was a button click away. Review collected by and hosted on G2.com.

The language translator feature didn't always work when needed. Review collected by and hosted on G2.com.

Self-configuration and changes can be made on the fly. Changes are displayed immediately on the company website. Review collected by and hosted on G2.com.

A lot of data has to be copied manually, without the possibility of mass data transfer. Review collected by and hosted on G2.com.