--- title: Zonka Feedback Reviews meta\_title: 'Zonka Feedback Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 82 reviews by the users' company size, role or industry to find out how Zonka Feedback works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 82 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Zonka Feedback Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly. [(5 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297048&qs=pros-and-cons#reviews) Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently. [(4 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297414&qs=pros-and-cons#reviews) Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection. [(4 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018934&qs=pros-and-cons#reviews) Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration. [(3 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018935&qs=pros-and-cons#reviews) Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration. [(3 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297363&qs=pros-and-cons#reviews) Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability. [(2 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297387&qs=pros-and-cons#reviews) Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018928&qs=pros-and-cons#reviews) Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465949&qs=pros-and-cons#reviews) Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1944535&qs=pros-and-cons#reviews) Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465893&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zonka Feedback ##### 1. Customer Support Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly. [ See 5 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297048&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you like about Zonka Feedback? I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its abili ![Tal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal M.") TM Tal M. Mid-Market (51-1000 emp.) 5.0/5 "the best platform to conduct surveys" What do you like about Zonka Feedback? the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, an ##### 2. Helpful Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently. [ See 4 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297414&qs=pros-and-cons#reviews) See Related User Reviews ![Tal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal M.") TM Tal M. Mid-Market (51-1000 emp.) 5.0/5 "the best platform to conduct surveys" What do you like about Zonka Feedback? the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, an LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you like about Zonka Feedback? The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wi ##### 3. Improvement Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection. [ See 4 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018934&qs=pros-and-cons#reviews) See Related User Reviews ![Jainam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jainam S.") JS Jainam S. Enterprise (\> 1000 emp.) 4.0/5 "New survey tool" What do you like about Zonka Feedback? They have added a bunch of new features and updates themselves, massive improvements, and achieved a lot of compliance accreditations as well LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you like about Zonka Feedback? The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wi ##### 4. Data Management Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration. [ See 3 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018935&qs=pros-and-cons#reviews) See Related User Reviews ![Tal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal M.") TM Tal M. Mid-Market (51-1000 emp.) 5.0/5 "the best platform to conduct surveys" What do you like about Zonka Feedback? the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, an ![Mohamed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed S.") MS Mohamed S. Mid-Market (51-1000 emp.) 5.0/5 "Best customer survey solution" What do you like about Zonka Feedback? Zonka is fully customizable for any requirement. Very impressed by how they have developed and integrated the platform for all our requirements. Syste ##### 5. Ease of Use Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration. [ See 3 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297363&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you like about Zonka Feedback? I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its abili LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you like about Zonka Feedback? The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wi ### 5 Cons or Disadvantages of Zonka Feedback ##### 1. Software Instability Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability. [ See 2 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.5/5 "Great for basic CSAT gathering, has a long way to go for functionality" What do you dislike about Zonka Feedback? Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in are RA Rachel A. Enterprise (\> 1000 emp.) 4.5/5 "Zonka is my best survey plug" What do you dislike about Zonka Feedback? Sometimes the emoji icons fail to show properly on outlook ##### 2. Call Issues Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018928&qs=pros-and-cons#reviews) See Related User Reviews LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you dislike about Zonka Feedback? The inability to have "in-house" reviews done by an employee doing the survey over a call. ##### 3. Improvement Needed Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465949&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you dislike about Zonka Feedback? There is a slight learning curve when diving into the more advanced automation and custom reporting features, but their support team is excellent in b ##### 4. Layout Issues Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1944535&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.5/5 "Great for basic CSAT gathering, has a long way to go for functionality" What do you dislike about Zonka Feedback? Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in are ##### 5. Learning Curve Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465893&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you dislike about Zonka Feedback? There is a slight learning curve when diving into the more advanced automation and custom reporting features, but their support team is excellent in b ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/11/2024 "Great for basic CSAT gathering, has a long way to go for functionality" 1.5/5 What do you like best about Zonka Feedback? Zonka is great for being able to stand up surveys very quickly and to adjust as needed Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in areas that I wouldn't necessarily expect it to be. Documentation for their product is fundamental and naming conventions of many features/selections is very confusing. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? We currently user Zonka to gather feedback from our visitors and customers about our products. It's providing a decent amount of insight when it's working as intended. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/14/2024 "Zonka, the survey experts" 5/5 What do you like best about Zonka Feedback? this platform has allowed us to easily create surveys without hassle, its easy to use and user friendly, also the existing templates are highly customizable, requiring little to no assistance Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? the team have integrations available, however this pool is too small with many software not currently available to allow integrations Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Zonka has allowed us easily collate and collect user sentiments, as a service industry this has greatly helped us improve our way of delivering quality service with improved results Review collected by and hosted on G2.com. Show More 8/20/2024 Current UserValidated ReviewerSource: Thank You page ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 9/4/2024 "Great tool Survey gathering." 5/5 What do you like best about Zonka Feedback? Zonka has all the functionality I needed and easy out of the box integrations with the largest tools you might use it in combination with. The surveys look nice, they are easy to set up and distribute. Implementation into existing systems (zendesk and twillio) was a breeze. The team behind Zonka is also very caring and quick to repsond. We use this as our main Csat gathering tool and have collected thousands of responses. Zonka is also cheaper than most of their comparable competitors Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? I have no dislikes about Zonka worth mentioning. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? We are using Zonka to measure C-sat, drive app ratings, check resolution rate and check company performance Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MP Mateusz P. Expert Consultant Mid-Market (51-1000 emp.) 12/19/2023 "Great product with many feauters and perfect customer service" 4.5/5 What do you like best about Zonka Feedback? Zonka Feedback has significantly enhanced our customer engagement strategy. Its user-friendly interface simplifies the process of collecting and analyzing feedback, offering a wide array of customizable survey options that perfectly align with our brand's identity and goals. Pretty easy for any form of integration (we are using our Twilio account and have integration with Freshdesk for automatic surveys). Additionally, the customer support team at Zonka is exemplary. Their prompt assistance and willingness to guide us through any queries or customization needs have been commendable. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? For now it's hard to say because we have access to everything that we want. There is a small problem with designing own survey - but we will se if the customer service will help with that. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? We've searched for a complex tool for surveys and now we have everything. We can easily make any type of surveys that we want (for us - most importand part was a possibility for sms surveys). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/22/2024 "Zonka a great survey tool and amazing customer service support" 4.5/5 What do you like best about Zonka Feedback? What I like the most about Zonka is that you can create as many surveys as you want, and distribute them offline, via email, SMS and integration with Zendesk. The support is amazing, Zonka made some personalised changes for our business needs. When you have a question Zonka's support team is there to help you if they do not know the answer straight away they will answer you within 1 day. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? At this moment I cannot mention anything I dislike from Zonka. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Using Zonka allows us to understand our member's need and achieve world-class support Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Amal H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amal H.") AH Amal H. Mid-Market (51-1000 emp.) 8/21/2024 "Easy survey tool" 4.5/5 What do you like best about Zonka Feedback? It's very easy to start with the tool, even without any training. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? I'd sometimes wish more flexibility and options when designing my survey Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? getting feedback from our users in order to understand how we can improve our failry new and disruptive solution. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 8/22/2024 "Easy to use survey platform with multiple options to administer surveys!" 4/5 What do you like best about Zonka Feedback? User Friendly, Ease of Administration of surveys Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? Expensive in comparison to other products available in the market. Limited user licenses per subscription. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Zonka helps in collating student feedback regarding lessons conducted, lecturers, Admin staff and the course evaluation. This enables the school to analyse and work on continual improvements. Review collected by and hosted on G2.com. Show More 9/2/2024 Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 8/30/2024 "Great Service. Happy" 5/5 What do you like best about Zonka Feedback? I enjoy the level of customization they are willing to explore for the sake of our discerning clients. I also enjoy their level of support and collaboration and availability Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? SOMETIMES NOT AS ROBUST AS WHAT CLIENTS WOULD PREFER Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Visitor feedback Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Toby E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toby E.") TE Toby E. CEO Small-Business (50 or fewer emp.) 7/18/2023 "Great product with great customer support" 5/5 What do you like best about Zonka Feedback? The product is easy to use and clean. Templates are great and the white-label feature is really good for enterprise products Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? It's a little more expensive than comparable tools Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Helps us gather net promoter scores from our users and customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 12/1/2022 "Easy to use platform with great customer service" 4.5/5 What do you like best about Zonka Feedback? The platform is easy to use. The functionality of having the survey be taken offline in Kiosk mode is very helpful for those of us that work in remote locations without access to steady internet. Their customer service is great. I had a minor issue where I deleted an account owner, and needed help restoring the account and get access to billing. The chat functionality on their website worked well, and I had consistent help from one of their customer service representatives. Overall, recommend the product! Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? An admin user should not have the ability to delete an account owner- but otherwise no specific complaints. Wish there were more device logins possible, but its easy enough to delete device logins. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? taking offline surveys Review collected by and hosted on G2.com. 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