# ZOKO Reviews **Vendor:** ZOKO **Category:** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 5 ## About ZOKO Thousands of businesses use Zoko's all-in-one messaging platform to make Sales, Marketing and Customer Support, easy on WhatsApp ## ZOKO Reviews ### 1. Customer Relationship Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nnenna A. | Senior Strategic Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about ZOKO?** I can easily access ZOKO on both my mobile and laptop. Viewing all conversations is effortless, and I can assign tasks and personalize or create canned messages for customers. **What do you dislike about ZOKO?** lack of advanced features compared to more established customer service platforms. I am not able to edit or delete my messages. **What problems is ZOKO solving and how is that benefiting you?** n ZOKO enables me to interact with customers, address their concerns, and resolve issues effectively. ### 2. Best WhatsApp marketing software **Rating:** 5.0/5.0 stars **Reviewed by:** Shumaila M. | Data Entry Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about ZOKO?** It provides many unique features for marketing, like a broadcast messaging facility and a nurture sequence facility for your business, and the outstanding quality is the cart recovery option. You can add a message to send in sequence or after 20 to 30 minutes. Like other software, it's not clunky, but its functionality is much decent and smooth. It also provides a fantastic inbox team for users, which helps handle this significantly. **What do you dislike about ZOKO?** Other than the chatbot facility's unavailability, I don't think there is any other disadvantage or bad feature in this software. In my opinion, no part is terrible or poor for the users, especially for the businesses. **What problems is ZOKO solving and how is that benefiting you?** As an eCommerce business owner, select Zoko for marketing to increase your credibility and efficiency. We can get a guide with a video for creating different message templates. ### 3. Zoko is the best Solution for Sales & Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish A. | Sales Head, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about ZOKO?** The Best Part of Zoko is to manage the Sales, Marketing and Customer in the same platform. Also, you can broadcast the message to unlimited users simultaneously. **What do you dislike about ZOKO?** All the things are good in the Zoko Platform. **What problems is ZOKO solving and how is that benefiting you?** In this current Era, Whatsapp is used everywhere for different purposes, but very few organizations use any platform to do the Same. So I recommend Zoko for your business growth like Sales, Marketing, Customer retention and others. ### 4. A great solution to teams that depend on WhatsApp **Rating:** 3.5/5.0 stars **Reviewed by:** anish a. | Website Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2022 **What do you like best about ZOKO?** Easy to integrate and use. Easy WhatsApp bot builder Easy to Use and More convenient reporting It's easy to use and inexpensive. I'll surely recommend it to my colleagues. **What do you dislike about ZOKO?** The UI can be improved, even though the process and integration are speedy. I sometimes felt the UI could be improvised a bit. The support team is excellent. The system is stable. They provide an app, excellent price, good plans— great features like bot and flow builder. **What problems is ZOKO solving and how is that benefiting you?** This tool helps us to manage many chats from WhatsApp. The automation that they provide on the system is excellent, Saving our business and many time. Our customers have been happy with our support for a year. ### 5. A POWERFULL TOOL **Rating:** 4.0/5.0 stars **Reviewed by:** Ajith K. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2022 **What do you like best about ZOKO?** Zoko is a powerful tool for WhatsApp marketing and sharing remainders on WhatsApp based on customer interaction. We love the Abandoned Cart feature. It helps us to convert more than 30% of customers actually to buy the product **What do you dislike about ZOKO?** WhatsApp Business API onboarding took a couple of weeks, but it's Facebook's process time Zoko can't be blamed entirely, but we would love if that period gets reduced in future **What problems is ZOKO solving and how is that benefiting you?** Zoko helps us to monitor our website sales where we send notifications based on order status - Order confirmation - Cancellation - Refund - Abandoned Carts and much more ## ZOKO Discussions - [What is ZOKO used for?](https://www.g2.com/discussions/what-is-zoko-used-for) - [View ZOKO pricing details and edition comparison](https://www.g2.com/products/zoko/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A38%3A27+-0500&secure%5Bsession_id%5D=e972eb7e-f62a-4377-a2c7-97684d07c519&secure%5Btoken%5D=60cc754f6066e8a347daf00bb87268a489d290da7c1305a2c08930041eb9bbb5&format=llm_user) ## ZOKO Features **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Process** - Mentions - Tickets - Macros **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Channels** - Email - Social - Live Chat - Phone - Text **Insight** - Surveys - Reporting - Visitor Activity - Help Desk ## Top ZOKO Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (462 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.6/5.0 (2,405 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews)