Zoho Survey Reviews & Product Details

I really like how Zoho Survey makes it easy to collect customer queries from email, phone, live chat, and web forms, which helps us in managing support requests across multiple channels. The initial setup is quite easy and doesn't take much time, making it accessible for someone who is new to the product. I also find it very easy to manage overall. Review collected by and hosted on G2.com.

In my perspective, mobile app features might be limited compared to the desktop version because it reduced UI and functionality for smaller screen. Review collected by and hosted on G2.com.

I like that it's very easy to track and collect information. It allows the reps to track their own survey responses, which is helpful because they make a commission for each 5-star survey. The initial setup was easy. Review collected by and hosted on G2.com.

I don't like the format that makes it hard for clients to understand how to give a good rating. They ended up giving 5 stars thinking it was ranked 1 being worst and 5 being best, however, it was the opposite. Review collected by and hosted on G2.com.

Zoho Survey makes creating, sharing and integration of surveys super easy. Implementation for non tech user is very simple. The dragNdrop builder is very intutive, and they’ve got lots of question types & ready made templates so I can get exactly the data I need. I really like the way results are shown clean charts, reports, and easy filters. I’ve used it both for internal team assesments and for customer feedback forms, and it’s been smooth. The inbuilt analytics also let me set up scoring based evals without having to mess around with formulas, which saves a ton of time. And last but important Zoho support is always best for all the products. Review collected by and hosted on G2.com.

I needed it to integrate with my Shopify store, but that option is only in the paid plan. The free plan covers the basics, but for advance intigrations you have to upgrade. Would be nice if at least basic store connection was free. Review collected by and hosted on G2.com.

1. Powerful Analytics & Reporting

2. Easy, Intuitive Survey Creation

3. Multiple Distribution Options - Email, Web links and Social media. Review collected by and hosted on G2.com.

1. Advanced Analytics Behind Higher Plans

2. Fewer Third-Party Integrations

3. Mobile Survey Experience Could Be Better Review collected by and hosted on G2.com.

Ntuitive Drag-and-Drop Builder, Seamless Zoho Ecosystem Integration , Smart Logic and Branching, Comprehensive Real-Time Reporting , Multilingual Support. Review collected by and hosted on G2.com.

Outdated Interface, Restrictive Free Version, Limited Advanced Customization. Review collected by and hosted on G2.com.

It’s easy to create forms and share them with my peers. The pricing also feels like good value for money. Integration with other platforms is straightforward, and the onboarding flow is smooth, so there’s no hassle when getting started or using it. Review collected by and hosted on G2.com.

The AI isn’t that great. It’s somewhat helpful, but honestly not as much as I expected. Review collected by and hosted on G2.com.

I like that Zoho Survey helps me optimize my survey results and allows me to bifurcate things efficiently. The feature that lets me survey people by using one option, multiple options, or writing down their own thoughts is really handy. Also, the initial setup was easy. Review collected by and hosted on G2.com.

The survey result dashboard is not very centralized. I wish it could help me pick or omit specific items I want to see in one single dashboard chart. Review collected by and hosted on G2.com.

I love Zoho Survey for its ease of use and the clean survey builder. It's straightforward to get started, and creating surveys requires minimal setup. The builder has a simple, uncluttered interface that makes it easy to add questions, reorder them, and apply logic. I also appreciate the strong integration with the Zoho ecosystem. Review collected by and hosted on G2.com.

I think advanced logic, reporting and customisation options can be improved. I think they can introduce visual, flow chart style logic builder to design skip logic, branching, piping etc. Offer more flexible drag and drop dashboards. Review collected by and hosted on G2.com.

What I like best about Zoho Survey is its combination of simplicity and flexibility. It allows me to quickly create professional surveys while offering advanced features like conditional logic, multi-channel distribution, and detailed reporting. The platform makes collecting and analyzing feedback easy and efficient, helping teams make data-driven decisions without needing complex tools or technical expertise. Review collected by and hosted on G2.com.

While Zoho Survey is a powerful tool, one limitation I’ve noticed is that some of the more advanced reporting and analytics features can be a bit less intuitive compared to dedicated analytics platforms. Also, customization options for survey design, such as themes or layout flexibility, are somewhat limited. However, these are minor issues and don’t significantly affect its overall usefulness. Review collected by and hosted on G2.com.

I liked the ease of use with Zoho Survey. Ctreation of survays is quick and the interface is simple to understand even for beginners. It has enough features like different question types and cuztomization of theme. The reports are clear and help me understand the results without much effort. Review collected by and hosted on G2.com.

Advanced scoring and logic options are limited wheth compared to other similar tools. Review collected by and hosted on G2.com.