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Zoho Mail

By Zoho

4.4 out of 5 stars

How would you rate your experience with Zoho Mail?

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Zoho Mail Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Zoho Mail, appreciating its intuitive interface and seamless integration with other apps. (42 mentions)
Users value the easy-to-use email management features of Zoho Mail, enhancing productivity and organization effortlessly. (28 mentions)
Users appreciate the seamless integrations of Zoho Mail, enhancing collaboration and productivity across their teams. (21 mentions)
Users love the intuitive interface of Zoho Mail, making email management and integration effortless and efficient. (15 mentions)
Users appreciate the simple and intuitive UI of Zoho Mail, making it easy to use and implement. (15 mentions)
Users find Zoho Mail’s easy setup and intuitive interface perfect for managing business emails seamlessly. (14 mentions)
Users appreciate the ease of use and integration of Zoho Mail with tools like CRM and Shopify. (10 mentions)
Users experience slow performance with Zoho Mail, particularly during peak times and when handling large attachments. (10 mentions)
Users often face email migration issues and attachment size limits, complicating their overall experience with Zoho Mail. (9 mentions)
Users criticize Zoho Mail for its limited storage, which necessitates frequent email cleanups and costly upgrades. (8 mentions)
Users face integration issues with Zoho Mail apps, leading to complications and delays in their workflows. (7 mentions)
Users find the learning curve steep with Zoho Mail, especially for first-time setup and navigation challenges. (7 mentions)
Users feel the poor interface design of Zoho Mail makes it challenging for first-timers to navigate effectively. (7 mentions)
Users feel that the UX improvement is needed in formatting, accessibility, and the overall intuitiveness of Zoho Mail. (6 mentions)
Users find missing features in Zoho Mail, such as limited storage and complicated email migration processes. (5 mentions)
Users struggle with email organization and attachment size limits in Zoho Mail, complicating their messaging experience. (4 mentions)
Users struggle with email visibility issues, making it hard to locate correspondence among multiple replies over time. (1 mentions)

Top Pros or Advantages of Zoho Mail

1. Ease of Use
Users love the ease of use of Zoho Mail, appreciating its intuitive interface and seamless integration with other apps.
See 42 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

Lionel F.
LF

Lionel F.

Small-Business (50 or fewer emp.)

2.5/5

"Reliable Business Email Solution"

What do you like about Zoho Mail?

This business email soluution is free to get started and its reliable

2. Email Management
Users value the easy-to-use email management features of Zoho Mail, enhancing productivity and organization effortlessly.
See 28 mentions

See Related User Reviews

AH

Aaron H.

Small-Business (50 or fewer emp.)

4.0/5

"Excellent email hosting with a free tier"

What do you like about Zoho Mail?

Setup is extremely simple, and it's easy to use. The fact that it's free for the first 5 users is great for many small businesses. I have been using t

Prashant B.
PB

Prashant B.

Enterprise (> 1000 emp.)

5.0/5

"Efficient and Feature-Rich Email Solution with Zoho"

What do you like about Zoho Mail?

One of the standout features of Zoho Mail is its clean and intuitive interface. It’s easy to navigate, which makes managing emails a breeze. I also ap

3. Integrations
Users appreciate the seamless integrations of Zoho Mail, enhancing collaboration and productivity across their teams.
See 21 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

Gary K.
GK

Gary K.

Small-Business (50 or fewer emp.)

3.5/5

"New to Zoho"

What do you like about Zoho Mail?

I like the shared calendar and the shared mail via messenger option. I also like the ability to create private groups within the App and the multiple

4. Intuitive
Users love the intuitive interface of Zoho Mail, making email management and integration effortless and efficient.
See 15 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you like about Zoho Mail?

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for thi

5. User Interface
Users appreciate the simple and intuitive UI of Zoho Mail, making it easy to use and implement.
See 15 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you like about Zoho Mail?

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for thi

6. Easy Setup
Users find Zoho Mail’s easy setup and intuitive interface perfect for managing business emails seamlessly.
See 14 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

AH

Aaron H.

Small-Business (50 or fewer emp.)

4.0/5

"Excellent email hosting with a free tier"

What do you like about Zoho Mail?

Setup is extremely simple, and it's easy to use. The fact that it's free for the first 5 users is great for many small businesses. I have been using t

7. Useful
Users appreciate the ease of use and integration of Zoho Mail with tools like CRM and Shopify.
See 10 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you like about Zoho Mail?

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for thi

Top Cons or Disadvantages of Zoho Mail

1. Slow Performance
Users experience slow performance with Zoho Mail, particularly during peak times and when handling large attachments.
See 10 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you dislike about Zoho Mail?

The customer support is slow, meaning their response times are slower than the other competitors. Integrations to third-party apps are minimal, while

Lemion .
L

Lemion .

Small-Business (50 or fewer emp.)

4.5/5

"Awesome mail service!"

What do you dislike about Zoho Mail?

Zoho mail can sometimes become slow and clunky, but it rarely happens.

2. Email Issues
Users often face email migration issues and attachment size limits, complicating their overall experience with Zoho Mail.
See 9 mentions

See Related User Reviews

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you dislike about Zoho Mail?

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. T

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Go-to email platform"

What do you dislike about Zoho Mail?

The one thing that I dislike about Zoho Mail is that it doesn't always migrate all your emails and may need additional tools.

3. Limited Storage
Users criticize Zoho Mail for its limited storage, which necessitates frequent email cleanups and costly upgrades.
See 8 mentions

See Related User Reviews

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you dislike about Zoho Mail?

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. T

KB

Kundan B.

Small-Business (50 or fewer emp.)

4.5/5

"Zoho mails is an efficient and easy to use business email solutions for companies"

What do you dislike about Zoho Mail?

The only least about Zoho mail is its limited storage space which it provides with free plan, for bigger space we need to upgrade our plan and which i

4. Integration Issues
Users face integration issues with Zoho Mail apps, leading to complications and delays in their workflows.
See 7 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you dislike about Zoho Mail?

The customer support is slow, meaning their response times are slower than the other competitors. Integrations to third-party apps are minimal, while

Mando C.
MC

Mando C.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Email Management for a Growing Business!"

What do you dislike about Zoho Mail?

Sometimes the advanced settings and integrations can be a bit complicated and take extra time to figure out, especially if you’re not very technical.

5. Learning Curve
Users find the learning curve steep with Zoho Mail, especially for first-time setup and navigation challenges.
See 7 mentions

See Related User Reviews

Mando C.
MC

Mando C.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Email Management for a Growing Business!"

What do you dislike about Zoho Mail?

Sometimes the advanced settings and integrations can be a bit complicated and take extra time to figure out, especially if you’re not very technical.

Pradeep M.
PM

Pradeep M.

Mid-Market (51-1000 emp.)

3.5/5

"Mail, CRM and all at 1 place"

What do you dislike about Zoho Mail?

The interface needs some upliftment. Direct accessing is not available (first-timers find it hard)

6. Poor Interface Design
Users feel the poor interface design of Zoho Mail makes it challenging for first-timers to navigate effectively.
See 7 mentions

See Related User Reviews

RAVI S.
RS

RAVI S.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful, Ad-Free Email Suite for Business"

What do you dislike about Zoho Mail?

The user interface, while very functional, can feel a bit dated and clunky compared to the more modern and fluid designs of competitors like Gmail. It

Pradeep M.
PM

Pradeep M.

Mid-Market (51-1000 emp.)

3.5/5

"Mail, CRM and all at 1 place"

What do you dislike about Zoho Mail?

The interface needs some upliftment. Direct accessing is not available (first-timers find it hard)

7. UX Improvement
Users feel that the UX improvement is needed in formatting, accessibility, and the overall intuitiveness of Zoho Mail.
See 6 mentions

See Related User Reviews

Prashant B.
PB

Prashant B.

Enterprise (> 1000 emp.)

5.0/5

"Efficient and Feature-Rich Email Solution with Zoho"

What do you dislike about Zoho Mail?

While Zoho Mail is generally reliable, I’ve experienced occasional slow loading times, especially when accessing large attachments or during peak usag

RAVI S.
RS

RAVI S.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful, Ad-Free Email Suite for Business"

What do you dislike about Zoho Mail?

The user interface, while very functional, can feel a bit dated and clunky compared to the more modern and fluid designs of competitors like Gmail. It

8. Missing Features
Users find missing features in Zoho Mail, such as limited storage and complicated email migration processes.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Go-to email platform"

What do you dislike about Zoho Mail?

The one thing that I dislike about Zoho Mail is that it doesn't always migrate all your emails and may need additional tools.

Prince Thandaza D.
PD

Prince Thandaza D.

Small-Business (50 or fewer emp.)

4.5/5

"A review on Zoho mail"

What do you dislike about Zoho Mail?

I don't like the fact that 5GB storage is very small , Zoho mail should increase the storage space

9. Email Functionality
Users struggle with email organization and attachment size limits in Zoho Mail, complicating their messaging experience.
See 4 mentions

See Related User Reviews

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you dislike about Zoho Mail?

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. T

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Go-to email platform"

What do you dislike about Zoho Mail?

The one thing that I dislike about Zoho Mail is that it doesn't always migrate all your emails and may need additional tools.

10. Email Management
Users struggle with email visibility issues, making it hard to locate correspondence among multiple replies over time.
See 1 mentions

See Related User Reviews

AN

Afsara N.

Small-Business (50 or fewer emp.)

5.0/5

"A good business mail provider with easy to use control panel"

What do you dislike about Zoho Mail?

It is a small inconvenience compared to the many benefits of using Zoho Mail, that at times images uploaded to the user's email account are not visibl

Zoho Mail Reviews (665)

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Zoho Mail Reviews (665)

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4.4
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Verified User in Events Services
UE
Mid-Market (51-1000 emp.)
"Easy to use for business related work"
What do you like best about Zoho Mail?

I use Zoho mail on a daily basis to send out mails since my company has got the rights to use and sell Zoho integration and tools Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

The one thing that I don't like about Zoho mail is that it block after sending 200 messages or mail by thinking it's a fraud mail. Review collected by and hosted on G2.com.

Shraddha Suman  D.
SD
Senior Marketing Manager
Mid-Market (51-1000 emp.)
"Simple and Powerful"
What do you like best about Zoho Mail?

Simple Platform and user interface. Great offering for the price Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

The integration and the available features Review collected by and hosted on G2.com.

AR
Customer Success Rep
Small-Business (50 or fewer emp.)
"Great way to send and recieve emails."
What do you like best about Zoho Mail?

The ability to send and receive emails from our different clients. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

The user experience doesn't have a good flow which makes it harder to navigate at times. Review collected by and hosted on G2.com.

Rahul S.
RS
Full Stack Developer
Computer Software
Small-Business (50 or fewer emp.)
"Awesome platform for manage and view all your business emails."
What do you like best about Zoho Mail?

My company has been using Zoho Mail from the begining of our business setup for providing business emails to employees. Zoho Mail has very simple and friendly inbox for all my emails. It makes it very easy to manage users and domain for our company. It provides all the additional Zoho products and services from just one account. Their customer support is also quite fast. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

Their plans are a bit expensive for a small business. Review collected by and hosted on G2.com.

KS
Small-Business (50 or fewer emp.)
"Zoho mail helps in Improving Email Communication with Seamless Experience"
What do you like best about Zoho Mail?

Zoho Mail stands apart as a powerful e-mail resolution made to improve

communication and productivity for individuals and businesses.

Zoho Mail provides a complete choice of features such as email hosting, calendar, contacts, tasks, and much more. Individuals take advantage of advanced features for example filters, tags, and aliases, as well as integration with other Zoho programs.

The program features a good user-friendly as well as an easy-to-implement interface, making email management and navigation easy. Having a clean structure as well as customizable settings, individuals can manage their inboxes and streamline their workflow efficiently.

We can take customer support via email and chat option available at zoho mail site. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

Although Zoho Mail is a user-friendly application, but learning a few of the advanced functions may need a learning curve for people not used to the program. Extensive guidance resources and onboarding assistance can mitigate this concern. Review collected by and hosted on G2.com.

Protima S.
PS
Chat executive
Mid-Market (51-1000 emp.)
"Zoho one platform is very user friendly in day to day office tasks."
What do you like best about Zoho Mail?

It is less likely to receive spam mails here. I did not receive a single spam mail till now. So it is pretty safe to use. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

As of now all experiences has been postive. Review collected by and hosted on G2.com.

Dheeraj K.
DK
Product Manager
Small-Business (50 or fewer emp.)
"Zoho Mail gave life to my inbox with emails."
What do you like best about Zoho Mail?

Zoho Mail is great platform for managing my business emails from one inbox which is very simple and intuitive. Thier are multiple email categories from inbox to spams. Thier spam detection technique is also awesome in doing its job. Thier are many Zoho products and services which I can easily access from just one Zoho account and one dashboard. They also provides great customer support. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

Many images that comes through emails on Zoho Mail are not vissible. Review collected by and hosted on G2.com.

VK
Sales Manager
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Best Professional Mail Services Provider"
What do you like best about Zoho Mail?

If you are looking for a business email solution then must go with Zoho Mail Platform. Very user friendly interface and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

To date, I've found best email services provider yet. Review collected by and hosted on G2.com.

Ahmed D.
AD
CEO
Information Technology and Services
Small-Business (50 or fewer emp.)
"Zoho Mail: Streamlining Communication and Collaboration"
What do you like best about Zoho Mail?

Based on my frequency of use I can affirm that Zoho is the best cloud email client I ever used, for its ease of use, ease of integration, and ease of imlementation in the first place.

The customer support for Zoho mail is outstanding. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

Sometimes I get lost in the correspondence, sometimes I don't find emails easily, I am not sure why.

Although I have been using Zoho mail for 2+ years but still facing the same issue when I receive multiple replies to the same email. Review collected by and hosted on G2.com.

Anubhav M.
AM
Electrical Engineer
Automotive
Small-Business (50 or fewer emp.)
"A Seamless Email Experience with Zoho Mail"
What do you like best about Zoho Mail?

As someone who relies heavily on email communication, finding the right email platform is crucial for my daily workflow. After trying various options, I stumbled upon Zoho Mail, and I must say, it has truly transformed my email experience.

One of the standout features of Zoho Mail is its clean and intuitive interface. Navigating through the platform is a breeze, and I appreciate the thoughtfulness put into the design. The layout is organized, making it easy to locate emails and manage my inbox efficiently. The clutter-free design is a breath of fresh air compared to other email providers.

Security is a top priority for me, and Zoho Mail doesn't disappoint in this aspect. The robust security features, including two-factor authentication and encryption, provide me with peace of mind knowing that my sensitive information is well-protected. The attention to security details is evident, and it's clear that Zoho takes user privacy seriously.

Customization is another area where Zoho Mail shines. The ability to personalize my email address with my own domain adds a professional touch to my communication. It's a feature that sets Zoho Mail apart and demonstrates a commitment to catering to the unique needs of its users.

What truly sets Zoho Mail apart for me is its seamless integration with other Zoho apps. The integration with Zoho Calendar and Tasks streamlines my productivity, allowing me to manage my schedule and to-do lists without switching between multiple platforms. This synergy among Zoho's suite of applications creates a cohesive and efficient work environment.

Customer support is often overlooked, but Zoho excels in this department. The responsive support team promptly addresses any concerns or queries I may have, making me feel valued as a user. It's evident that Zoho is dedicated to providing excellent customer service, which is a refreshing change in today's tech landscape.

The implentation itself is smooth and fast and the process itself is very easy to follow. The frequency of my use is pretty regular and I can say with confidence that it does work great in most aspects in the paid plans. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

While Zoho Mail has many strengths, it's essential to consider some potential drawbacks:

Learning Curve for New Users:

Zoho Mail's extensive features may be overwhelming for new users. The learning curve might be steeper compared to simpler email platforms, and some users may require time to familiarize themselves with all the functionalities.

Integration Challenges with Non-Zoho Apps:

While Zoho Mail seamlessly integrates with other Zoho applications, users heavily dependent on non-Zoho productivity tools might face integration challenges. Compatibility with third-party applications may not be as smooth as with the Zoho ecosystem.

Advanced Features in Paid Plans:

Some of the advanced features, such as advanced search and filtering options, are only available in the paid plans. While this is understandable, the free search is trying at best. Review collected by and hosted on G2.com.