The G2 on Zoho Mail

Zoho Mail Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Zoho Mail, appreciating its intuitive interface and seamless integration with other apps. (42 mentions)

Users value the easy-to-use email management features of Zoho Mail, enhancing productivity and organization effortlessly. (28 mentions)

Users appreciate the seamless integrations of Zoho Mail, enhancing collaboration and productivity across their teams. (21 mentions)

Users love the intuitive interface of Zoho Mail, making email management and integration effortless and efficient. (15 mentions)

Users appreciate the simple and intuitive UI of Zoho Mail, making it easy to use and implement. (15 mentions)

Users find Zoho Mail’s easy setup and intuitive interface perfect for managing business emails seamlessly. (14 mentions)

Users appreciate the ease of use and integration of Zoho Mail with tools like CRM and Shopify. (10 mentions)

Users experience slow performance with Zoho Mail, particularly during peak times and when handling large attachments. (10 mentions)

Users often face email migration issues and attachment size limits, complicating their overall experience with Zoho Mail. (9 mentions)

Users criticize Zoho Mail for its limited storage, which necessitates frequent email cleanups and costly upgrades. (8 mentions)

Users face integration issues with Zoho Mail apps, leading to complications and delays in their workflows. (7 mentions)

Users find the learning curve steep with Zoho Mail, especially for first-time setup and navigation challenges. (7 mentions)

Users feel the poor interface design of Zoho Mail makes it challenging for first-timers to navigate effectively. (7 mentions)

Users feel that the UX improvement is needed in formatting, accessibility, and the overall intuitiveness of Zoho Mail. (6 mentions)

Users find missing features in Zoho Mail, such as limited storage and complicated email migration processes. (5 mentions)

Users struggle with email organization and attachment size limits in Zoho Mail, complicating their messaging experience. (4 mentions)

Users struggle with email visibility issues, making it hard to locate correspondence among multiple replies over time. (1 mentions)

Top Pros or Advantages of Zoho Mail

1. Ease of Use

Users love the ease of use of Zoho Mail, appreciating its intuitive interface and seamless integration with other apps.

See 42 mentions

See Related User Reviews

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

Lionel F.

Small-Business (50 or fewer emp.)

2.5/5

"Reliable Business Email Solution"

What do you like about Zoho Mail?

This business email soluution is free to get started and its reliable

2. Email Management

Users value the easy-to-use email management features of Zoho Mail, enhancing productivity and organization effortlessly.

See 28 mentions

See Related User Reviews

Aaron H.

Small-Business (50 or fewer emp.)

4.0/5

"Excellent email hosting with a free tier"

What do you like about Zoho Mail?

Setup is extremely simple, and it's easy to use. The fact that it's free for the first 5 users is great for many small businesses. I have been using t

Prashant B.

Enterprise (> 1000 emp.)

5.0/5

"Efficient and Feature-Rich Email Solution with Zoho"

What do you like about Zoho Mail?

One of the standout features of Zoho Mail is its clean and intuitive interface. It’s easy to navigate, which makes managing emails a breeze. I also ap

3. Integrations

Users appreciate the seamless integrations of Zoho Mail, enhancing collaboration and productivity across their teams.

See 21 mentions

See Related User Reviews

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

Gary K.

Small-Business (50 or fewer emp.)

3.5/5

"New to Zoho"

What do you like about Zoho Mail?

I like the shared calendar and the shared mail via messenger option. I also like the ability to create private groups within the App and the multiple

4. Intuitive

Users love the intuitive interface of Zoho Mail, making email management and integration effortless and efficient.

See 15 mentions

See Related User Reviews

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you like about Zoho Mail?

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for thi

5. User Interface

Users appreciate the simple and intuitive UI of Zoho Mail, making it easy to use and implement.

See 15 mentions

See Related User Reviews

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you like about Zoho Mail?

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for thi

6. Easy Setup

Users find Zoho Mail’s easy setup and intuitive interface perfect for managing business emails seamlessly.

See 14 mentions

See Related User Reviews

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

Aaron H.

Small-Business (50 or fewer emp.)

4.0/5

"Excellent email hosting with a free tier"

What do you like about Zoho Mail?

Setup is extremely simple, and it's easy to use. The fact that it's free for the first 5 users is great for many small businesses. I have been using t

7. Useful

Users appreciate the ease of use and integration of Zoho Mail with tools like CRM and Shopify.

See 10 mentions

See Related User Reviews

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you like about Zoho Mail?

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for thi

Top Cons or Disadvantages of Zoho Mail

1. Slow Performance

Users experience slow performance with Zoho Mail, particularly during peak times and when handling large attachments.

See 10 mentions

See Related User Reviews

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you dislike about Zoho Mail?

The customer support is slow, meaning their response times are slower than the other competitors. Integrations to third-party apps are minimal, while

Lemion .

Small-Business (50 or fewer emp.)

4.5/5

"Awesome mail service!"

What do you dislike about Zoho Mail?

Zoho mail can sometimes become slow and clunky, but it rarely happens.

2. Email Issues

Users often face email migration issues and attachment size limits, complicating their overall experience with Zoho Mail.

See 9 mentions

See Related User Reviews

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you dislike about Zoho Mail?

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. T

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Go-to email platform"

What do you dislike about Zoho Mail?

The one thing that I dislike about Zoho Mail is that it doesn't always migrate all your emails and may need additional tools.

3. Limited Storage

Users criticize Zoho Mail for its limited storage, which necessitates frequent email cleanups and costly upgrades.

See 8 mentions

See Related User Reviews

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you dislike about Zoho Mail?

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. T

Kundan B.

Small-Business (50 or fewer emp.)

4.5/5

"Zoho mails is an efficient and easy to use business email solutions for companies"

What do you dislike about Zoho Mail?

The only least about Zoho mail is its limited storage space which it provides with free plan, for bigger space we need to upgrade our plan and which i

4. Integration Issues

Users face integration issues with Zoho Mail apps, leading to complications and delays in their workflows.

See 7 mentions

See Related User Reviews

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you dislike about Zoho Mail?

The customer support is slow, meaning their response times are slower than the other competitors. Integrations to third-party apps are minimal, while

Mando C.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Email Management for a Growing Business!"

What do you dislike about Zoho Mail?

Sometimes the advanced settings and integrations can be a bit complicated and take extra time to figure out, especially if you’re not very technical.

5. Learning Curve

Users find the learning curve steep with Zoho Mail, especially for first-time setup and navigation challenges.

See 7 mentions

See Related User Reviews

Mando C.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Email Management for a Growing Business!"

What do you dislike about Zoho Mail?

Sometimes the advanced settings and integrations can be a bit complicated and take extra time to figure out, especially if you’re not very technical.

Pradeep M.

Mid-Market (51-1000 emp.)

3.5/5

"Mail, CRM and all at 1 place"

What do you dislike about Zoho Mail?

The interface needs some upliftment. Direct accessing is not available (first-timers find it hard)

6. Poor Interface Design

Users feel the poor interface design of Zoho Mail makes it challenging for first-timers to navigate effectively.

See 7 mentions

See Related User Reviews

RAVI S.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful, Ad-Free Email Suite for Business"

What do you dislike about Zoho Mail?

The user interface, while very functional, can feel a bit dated and clunky compared to the more modern and fluid designs of competitors like Gmail. It

Pradeep M.

Mid-Market (51-1000 emp.)

3.5/5

"Mail, CRM and all at 1 place"

What do you dislike about Zoho Mail?

The interface needs some upliftment. Direct accessing is not available (first-timers find it hard)

7. UX Improvement

Users feel that the UX improvement is needed in formatting, accessibility, and the overall intuitiveness of Zoho Mail.

See 6 mentions

See Related User Reviews

Prashant B.

Enterprise (> 1000 emp.)

5.0/5

"Efficient and Feature-Rich Email Solution with Zoho"

What do you dislike about Zoho Mail?

While Zoho Mail is generally reliable, I’ve experienced occasional slow loading times, especially when accessing large attachments or during peak usag

RAVI S.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful, Ad-Free Email Suite for Business"

What do you dislike about Zoho Mail?

The user interface, while very functional, can feel a bit dated and clunky compared to the more modern and fluid designs of competitors like Gmail. It

8. Missing Features

Users find missing features in Zoho Mail, such as limited storage and complicated email migration processes.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Go-to email platform"

What do you dislike about Zoho Mail?

The one thing that I dislike about Zoho Mail is that it doesn't always migrate all your emails and may need additional tools.

Prince Thandaza D.

Small-Business (50 or fewer emp.)

4.5/5

"A review on Zoho mail"

What do you dislike about Zoho Mail?

I don't like the fact that 5GB storage is very small , Zoho mail should increase the storage space

9. Email Functionality

Users struggle with email organization and attachment size limits in Zoho Mail, complicating their messaging experience.

See 4 mentions

See Related User Reviews

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you dislike about Zoho Mail?

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. T

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Go-to email platform"

What do you dislike about Zoho Mail?

The one thing that I dislike about Zoho Mail is that it doesn't always migrate all your emails and may need additional tools.

10. Email Management

Users struggle with email visibility issues, making it hard to locate correspondence among multiple replies over time.

See 1 mentions

See Related User Reviews

Afsara N.

Small-Business (50 or fewer emp.)

5.0/5

"A good business mail provider with easy to use control panel"

What do you dislike about Zoho Mail?

It is a small inconvenience compared to the many benefits of using Zoho Mail, that at times images uploaded to the user's email account are not visibl

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Dalip P.

Manager

Small-Business (50 or fewer emp.)

12/27/2024

"Zohomail offers quick solution to create branded business emails"

4.5/5

What do you like best about Zoho Mail?

The most helpful about Zoho mail is that we can easily integrate any domain with them and create a free of cost branded business email addresses for utilizing business communication with our vendor and customers.

It offers 5GB free of cost space in their free plan, which is sufficient for a new startup. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

The only dislike about Zoho mail is that the free space of 5gb in free plan is not suitable for a medium size organization, and we need to regularly clean up the email storage to get more email messages. Review collected by and hosted on G2.com.

Siddharth S.

Manager

Small-Business (50 or fewer emp.)

12/12/2024

"Good brand based business email solutions from Zoho mail"

5/5

What do you like best about Zoho Mail?

The best I like about zoho mail is that we can create very easily and freely brand based business emails. Integraion of our company domain with zoho is simple process.

We can get customer support easily via chat or emails. I also provide a lots of good features to communicate with our customers effectively. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

The only dislike about Zoho mail is that they provide very little storage space in free plan which is not sufficient for huge bulk conversation Review collected by and hosted on G2.com.

Lionel F.

Senior Software Engineer

Small-Business (50 or fewer emp.)

10/4/2024

"Reliable Business Email Solution"

2.5/5

What do you like best about Zoho Mail?

This business email soluution is free to get started and its reliable Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

The UI need soome modernizatiion, it just look old to mee Review collected by and hosted on G2.com.

What problems is Zoho Mail solving and how is that benefiting you?

Just a quick setup for for my buZoho Mail solves several problems by providing a secure, ad-free, and user-friendly email platform. It offers efficient organization with features like folders, tags, and filters, which help in managing high volumes of emails more effectively. Additionally, its integration with other Zoho apps (like CRM, Calendar, and Projects) streamlines communication across different teams and projects, reducing the need to switch between multiple platforms.

The advanced security features, including encryption and spam filters, ensure that sensitive business communications remain protected. The customization options also allow for better alignment with our business processes, improving overall productivity. Ultimately, Zoho Mail benefits by enhancing communication efficiency, improving data security, and providing seamless integration with other essential tools. Review collected by and hosted on G2.com.

Eric Ezra R.

CEO

Financial Services

Small-Business (50 or fewer emp.)

4/14/2025

"Zoho the Best Business Email System"

5/5

What do you like best about Zoho Mail?

I love how easy it is to setup and use. Someone with a basic IT background can do it. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

It takes a little longer than expected to setup. Review collected by and hosted on G2.com.

anu c.

Consultant

Information Services

Mid-Market (51-1000 emp.)

1/29/2025

"Great tool for mailing"

4.5/5

What do you like best about Zoho Mail?

I worked with Zoho Mail in my previous workplace, and it was a wonderful experience. The service was seamless, and the dashboard was superbly designed. I certainly would advise anyone in need of an email solution to use it since it made dealing with work emails so much faster. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

To be very honest, I did not have anything to dislike regarding Zoho Mail. It was doing more than enough for me during my time in the company. Review collected by and hosted on G2.com.

Lemion .

Small-Business (50 or fewer emp.)

2/2/2025

"Awesome mail service!"

4.5/5

What do you like best about Zoho Mail?

The ability to sort mail into folders easily is really what makes zoho better than google. Zoho mail clearly seperates folders from tags, which makes you have 2 levels of managing your mail. While gmail however, has labels, and labels (yes, labels twice). Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

Zoho mail can sometimes become slow and clunky, but it rarely happens. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

8/6/2024

"Go-to email platform"

5/5

What do you like best about Zoho Mail?

It's quite user-friendly, and all of the features can be accessed from the main page, making it easy. It also offers 2FA, which is the ideal feature since I use Zoho Mail for both personal as well as professional purposes, thus I need to keep my data secure. It is also very flexible since it can be accessed via the mobile app, allowing you to manage emails on the go. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

The one thing that I dislike about Zoho Mail is that it doesn't always migrate all your emails and may need additional tools. Review collected by and hosted on G2.com.

What problems is Zoho Mail solving and how is that benefiting you?

I use Zoho Mail to access all of my work emails, the interface is very user-friendly, which makes responding to emails much easier. Zoho's mail search function is also a useful feature because it allows you to perform a variety of searches, making it easier to access your emails quickly. I also frequently use the Tasks section to easily manage my to-do lists. Review collected by and hosted on G2.com.

Aaron H.

Manager

Automotive

Small-Business (50 or fewer emp.)

12/22/2023

"Excellent email hosting with a free tier"

4/5

What do you like best about Zoho Mail?

Setup is extremely simple, and it's easy to use. The fact that it's free for the first 5 users is great for many small businesses. I have been using this email service for more than a year without issue. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

I would like to see access to imap and pop settings to be able to integrate into other apps like outlook and iCloud mail. But, I understand these are included with paid service. Review collected by and hosted on G2.com.

AKSHATA K.

HR manager

Mid-Market (51-1000 emp.)

1/18/2025

"Zoho mail review"

4.5/5

What do you like best about Zoho Mail?

I have been using Zoho mail for a while for my official purpose. The dashboard is quiet user friendly and the service is great. Would highly recommend it to all. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

Nothing to be disliked about Zoho mail. It is a perfect Review collected by and hosted on G2.com.

Dinesh S.

Senior Developer

Small-Business (50 or fewer emp.)

12/26/2024

"Comprehensive Business app for every solution."

4.5/5

What do you like best about Zoho Mail?

The best feature is it has multiple business app and which can be use without any major integration setup. Support and onboarding is very much friendly and easy. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

Switching between multiple task can be a bit task initially but once you get used to, it becomes much easier. Review collected by and hosted on G2.com.