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Zoho Mail

By Zoho

4.4 out of 5 stars

How would you rate your experience with Zoho Mail?

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Zoho Mail Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Zoho Mail, appreciating its intuitive interface and seamless integration with other apps. (42 mentions)
Users value the easy-to-use email management features of Zoho Mail, enhancing productivity and organization effortlessly. (28 mentions)
Users appreciate the seamless integrations of Zoho Mail, enhancing collaboration and productivity across their teams. (21 mentions)
Users love the intuitive interface of Zoho Mail, making email management and integration effortless and efficient. (15 mentions)
Users appreciate the simple and intuitive UI of Zoho Mail, making it easy to use and implement. (15 mentions)
Users find Zoho Mail’s easy setup and intuitive interface perfect for managing business emails seamlessly. (14 mentions)
Users appreciate the ease of use and integration of Zoho Mail with tools like CRM and Shopify. (10 mentions)
Users experience slow performance with Zoho Mail, particularly during peak times and when handling large attachments. (10 mentions)
Users often face email migration issues and attachment size limits, complicating their overall experience with Zoho Mail. (9 mentions)
Users criticize Zoho Mail for its limited storage, which necessitates frequent email cleanups and costly upgrades. (8 mentions)
Users face integration issues with Zoho Mail apps, leading to complications and delays in their workflows. (7 mentions)
Users find the learning curve steep with Zoho Mail, especially for first-time setup and navigation challenges. (7 mentions)
Users feel the poor interface design of Zoho Mail makes it challenging for first-timers to navigate effectively. (7 mentions)
Users feel that the UX improvement is needed in formatting, accessibility, and the overall intuitiveness of Zoho Mail. (6 mentions)
Users find missing features in Zoho Mail, such as limited storage and complicated email migration processes. (5 mentions)
Users struggle with email organization and attachment size limits in Zoho Mail, complicating their messaging experience. (4 mentions)
Users struggle with email visibility issues, making it hard to locate correspondence among multiple replies over time. (1 mentions)

Top Pros or Advantages of Zoho Mail

1. Ease of Use
Users love the ease of use of Zoho Mail, appreciating its intuitive interface and seamless integration with other apps.
See 42 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

Lionel F.
LF

Lionel F.

Small-Business (50 or fewer emp.)

2.5/5

"Reliable Business Email Solution"

What do you like about Zoho Mail?

This business email soluution is free to get started and its reliable

2. Email Management
Users value the easy-to-use email management features of Zoho Mail, enhancing productivity and organization effortlessly.
See 28 mentions

See Related User Reviews

AH

Aaron H.

Small-Business (50 or fewer emp.)

4.0/5

"Excellent email hosting with a free tier"

What do you like about Zoho Mail?

Setup is extremely simple, and it's easy to use. The fact that it's free for the first 5 users is great for many small businesses. I have been using t

Prashant B.
PB

Prashant B.

Enterprise (> 1000 emp.)

5.0/5

"Efficient and Feature-Rich Email Solution with Zoho"

What do you like about Zoho Mail?

One of the standout features of Zoho Mail is its clean and intuitive interface. It’s easy to navigate, which makes managing emails a breeze. I also ap

3. Integrations
Users appreciate the seamless integrations of Zoho Mail, enhancing collaboration and productivity across their teams.
See 21 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

Gary K.
GK

Gary K.

Small-Business (50 or fewer emp.)

3.5/5

"New to Zoho"

What do you like about Zoho Mail?

I like the shared calendar and the shared mail via messenger option. I also like the ability to create private groups within the App and the multiple

4. Intuitive
Users love the intuitive interface of Zoho Mail, making email management and integration effortless and efficient.
See 15 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you like about Zoho Mail?

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for thi

5. User Interface
Users appreciate the simple and intuitive UI of Zoho Mail, making it easy to use and implement.
See 15 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you like about Zoho Mail?

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for thi

6. Easy Setup
Users find Zoho Mail’s easy setup and intuitive interface perfect for managing business emails seamlessly.
See 14 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

AH

Aaron H.

Small-Business (50 or fewer emp.)

4.0/5

"Excellent email hosting with a free tier"

What do you like about Zoho Mail?

Setup is extremely simple, and it's easy to use. The fact that it's free for the first 5 users is great for many small businesses. I have been using t

7. Useful
Users appreciate the ease of use and integration of Zoho Mail with tools like CRM and Shopify.
See 10 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you like about Zoho Mail?

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you like about Zoho Mail?

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for thi

Top Cons or Disadvantages of Zoho Mail

1. Slow Performance
Users experience slow performance with Zoho Mail, particularly during peak times and when handling large attachments.
See 10 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you dislike about Zoho Mail?

The customer support is slow, meaning their response times are slower than the other competitors. Integrations to third-party apps are minimal, while

Lemion .
L

Lemion .

Small-Business (50 or fewer emp.)

4.5/5

"Awesome mail service!"

What do you dislike about Zoho Mail?

Zoho mail can sometimes become slow and clunky, but it rarely happens.

2. Email Issues
Users often face email migration issues and attachment size limits, complicating their overall experience with Zoho Mail.
See 9 mentions

See Related User Reviews

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you dislike about Zoho Mail?

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. T

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Go-to email platform"

What do you dislike about Zoho Mail?

The one thing that I dislike about Zoho Mail is that it doesn't always migrate all your emails and may need additional tools.

3. Limited Storage
Users criticize Zoho Mail for its limited storage, which necessitates frequent email cleanups and costly upgrades.
See 8 mentions

See Related User Reviews

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you dislike about Zoho Mail?

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. T

KB

Kundan B.

Small-Business (50 or fewer emp.)

4.5/5

"Zoho mails is an efficient and easy to use business email solutions for companies"

What do you dislike about Zoho Mail?

The only least about Zoho mail is its limited storage space which it provides with free plan, for bigger space we need to upgrade our plan and which i

4. Integration Issues
Users face integration issues with Zoho Mail apps, leading to complications and delays in their workflows.
See 7 mentions

See Related User Reviews

Kamalakannan S.
KS

Kamalakannan S.

Mid-Market (51-1000 emp.)

4.5/5

"Pretty Good Mail app for organizations"

What do you dislike about Zoho Mail?

The customer support is slow, meaning their response times are slower than the other competitors. Integrations to third-party apps are minimal, while

Mando C.
MC

Mando C.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Email Management for a Growing Business!"

What do you dislike about Zoho Mail?

Sometimes the advanced settings and integrations can be a bit complicated and take extra time to figure out, especially if you’re not very technical.

5. Learning Curve
Users find the learning curve steep with Zoho Mail, especially for first-time setup and navigation challenges.
See 7 mentions

See Related User Reviews

Mando C.
MC

Mando C.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Email Management for a Growing Business!"

What do you dislike about Zoho Mail?

Sometimes the advanced settings and integrations can be a bit complicated and take extra time to figure out, especially if you’re not very technical.

Pradeep M.
PM

Pradeep M.

Mid-Market (51-1000 emp.)

3.5/5

"Mail, CRM and all at 1 place"

What do you dislike about Zoho Mail?

The interface needs some upliftment. Direct accessing is not available (first-timers find it hard)

6. Poor Interface Design
Users feel the poor interface design of Zoho Mail makes it challenging for first-timers to navigate effectively.
See 7 mentions

See Related User Reviews

RAVI S.
RS

RAVI S.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful, Ad-Free Email Suite for Business"

What do you dislike about Zoho Mail?

The user interface, while very functional, can feel a bit dated and clunky compared to the more modern and fluid designs of competitors like Gmail. It

Pradeep M.
PM

Pradeep M.

Mid-Market (51-1000 emp.)

3.5/5

"Mail, CRM and all at 1 place"

What do you dislike about Zoho Mail?

The interface needs some upliftment. Direct accessing is not available (first-timers find it hard)

7. UX Improvement
Users feel that the UX improvement is needed in formatting, accessibility, and the overall intuitiveness of Zoho Mail.
See 6 mentions

See Related User Reviews

Prashant B.
PB

Prashant B.

Enterprise (> 1000 emp.)

5.0/5

"Efficient and Feature-Rich Email Solution with Zoho"

What do you dislike about Zoho Mail?

While Zoho Mail is generally reliable, I’ve experienced occasional slow loading times, especially when accessing large attachments or during peak usag

RAVI S.
RS

RAVI S.

Small-Business (50 or fewer emp.)

4.5/5

"A Powerful, Ad-Free Email Suite for Business"

What do you dislike about Zoho Mail?

The user interface, while very functional, can feel a bit dated and clunky compared to the more modern and fluid designs of competitors like Gmail. It

8. Missing Features
Users find missing features in Zoho Mail, such as limited storage and complicated email migration processes.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Go-to email platform"

What do you dislike about Zoho Mail?

The one thing that I dislike about Zoho Mail is that it doesn't always migrate all your emails and may need additional tools.

Prince Thandaza D.
PD

Prince Thandaza D.

Small-Business (50 or fewer emp.)

4.5/5

"A review on Zoho mail"

What do you dislike about Zoho Mail?

I don't like the fact that 5GB storage is very small , Zoho mail should increase the storage space

9. Email Functionality
Users struggle with email organization and attachment size limits in Zoho Mail, complicating their messaging experience.
See 4 mentions

See Related User Reviews

RP

Rakshit P.

Small-Business (50 or fewer emp.)

4.5/5

"One of the best mail providers out there."

What do you dislike about Zoho Mail?

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. T

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Go-to email platform"

What do you dislike about Zoho Mail?

The one thing that I dislike about Zoho Mail is that it doesn't always migrate all your emails and may need additional tools.

10. Email Management
Users struggle with email visibility issues, making it hard to locate correspondence among multiple replies over time.
See 1 mentions

See Related User Reviews

AN

Afsara N.

Small-Business (50 or fewer emp.)

5.0/5

"A good business mail provider with easy to use control panel"

What do you dislike about Zoho Mail?

It is a small inconvenience compared to the many benefits of using Zoho Mail, that at times images uploaded to the user's email account are not visibl

Zoho Mail Reviews (665)

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Zoho Mail Reviews (665)

View 3 Video Reviews
4.4
665 reviews
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adrian .
A
IT Nivel 2
Mid-Market (51-1000 emp.)
"A professional, secure, and distraction-free email solution"
What do you like best about Zoho Mail?

What I value most about Zoho Mail is its ad-free approach and clean interface, which allows for focused communication without distractions. It also stands out for its robustness in security matters, support for custom domains, and seamless integration with other tools in the Zoho ecosystem, which facilitates collaborative work and business management from a single place. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

Although the overall experience is good, the mobile app can be somewhat limited compared to the web version, especially regarding advanced settings and filters. Additionally, the learning curve for new users can be a bit steeper if they are not familiar with the Zoho environment. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"A great and affordable email client"
What do you like best about Zoho Mail?

There is a free tier which allows up to five email addresses which is great for starting out. Email organisation options are also great. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

The user interface is very cluttered and unintuitive. It could do with a redesign and a separation of applications. Review collected by and hosted on G2.com.

AL
Customer Service Representative
Mid-Market (51-1000 emp.)
"Easy to use, great communication"
What do you like best about Zoho Mail?

It's incredibly intuitive and easy to use; everything is thoughtfully organized, so you're never left wondering where to go or what to do. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

A better notification system would be better. Review collected by and hosted on G2.com.

RM
Systems Analyst
Enterprise (> 1000 emp.)
"Organized Environment and Useful Features: Excellent Email Tool"
What do you like best about Zoho Mail?

Organized email environment, with various useful features that add value to daily life Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

So far, I haven't found anything that discredits the email... Excellent tool Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
"Support is effectively an unresponsive blackbox"
What do you like best about Zoho Mail?

Incredibly cost effective and easy to set up, plus most other SaaS tools have integrations with Zoho. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

My entire workspace account was deactivated because they identified an inbox distributing "promotional mail." Importantly, I was never notified of this, and neither did my admin panel nor any user accounts display anything to suggest my account was blocked. Instead I had to hear from my colleague that emails were not being delivered, verify myself that they were in fact not being delivered for ANYONE in my workspace, and email support. It took a full week to hear back that "your account has been disabled" and another full week to find out why. A third week before I confirmed that there was nothing I could do to reverse this inexplicable internal decision, and my entire workspace was blocked permanently despite having prepaid 19 seats fully 10 months into the future.

Nearly a month of useless email inboxes and then all the work of finding and setting up my team through a new vendor, and all for what? I don't know. Review collected by and hosted on G2.com.

Hassan Hussein Nasser  A.
HA
Our target audience includes donors, volunteers, animal lovers, environmental activists, and community members passionate about creating a positive impact.
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
""Efficient and User-Friendly Email Solution for My Nonprofit""
What do you like best about Zoho Mail?

"Zoho Mail stands out for its ease of use, offering an intuitive and straightforward interface. I can quickly organize and manage emails without any hassle. The ease of implementation was also a major plus – setting it up for our team was fast and seamless. The features are extensive, from smart folders to a clean, ad-free inbox. I also appreciate the customer support, which has always been responsive and helpful. We use Zoho Mail daily to communicate with our team, and its integration with other Zoho applications like CRM and Projects makes it even more valuable for our nonprofit." Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

"While Zoho Mail is generally effective, I’ve noticed occasional delays in syncing between devices and a lack of advanced customization options for email signatures. Overall, these issues are minor compared to the product’s strengths." Review collected by and hosted on G2.com.

Necole K.
NK
Customer Service Representative
Business Supplies and Equipment
Mid-Market (51-1000 emp.)
"Zoho is user friendly"
What do you like best about Zoho Mail?

Zoho is easy to use, accessible and a one stop app Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

i can't think of anything. its a great help fo business Review collected by and hosted on G2.com.

CH
Creative director
Small-Business (50 or fewer emp.)
"Reliable and easy set up"
What do you like best about Zoho Mail?

Set up multiple email accounts was very easy, great value for the price Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

There is nothing to dislike about Zoho Mail Review collected by and hosted on G2.com.

KB
Manager
Small-Business (50 or fewer emp.)
"Zoho mails is an efficient and easy to use business email solutions for companies"
What do you like best about Zoho Mail?

The best about Zoho Mail is that it is a very simple and easy-to-use tool, and offers an intuitive and straightforward user interface. We can quickly manage and organize emails without any issues.

Overall implementation and integration of Zoho mail with any domain is a simple process, we can take the help of online videos to create business emails with this tool. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

The only least about Zoho mail is its limited storage space which it provides with free plan, for bigger space we need to upgrade our plan and which is a bit costly for us. Review collected by and hosted on G2.com.

RK
Manager
Small-Business (50 or fewer emp.)
"Zoho Mail is the best and cheapest source to create domain based email addresses"
What do you like best about Zoho Mail?

The most helpful about Zoho mail is that we can create domain-based email addresses for free of cost, which is a very simple and easy process.

The implementation and integration of domains purchased from any domain registrar can be easily incorporated with the Zoho Mail service. The customer support service of Zoho via mail is excellent, they promptly reply to your queries. Review collected by and hosted on G2.com.

What do you dislike about Zoho Mail?

The only thing about Zoho Mail is its limited storage space within the free plan, they provide only 5GB space, which is not sufficient if you have bulk email attachments. Review collected by and hosted on G2.com.