Zoho CRM Plus Reviews & Product Details

A simple, intuitive, and easy-to-use CRM that, combined with the Zoho One suite, allows you to manage all business processes with extreme immediacy. I particularly liked the management of the database and the ease of segmenting the database that came from different tools through integrations. It is very easy to implement even from scratch and with little experience. Review collected by and hosted on G2.com.

The support has not always been up to par and sometimes it took days to receive a response. Review collected by and hosted on G2.com.

Zoho CRM plus is very good tool to use for business critical databases. which can have a detailed information about the customer and business data. Review collected by and hosted on G2.com.

Support seems to be improved. there is delay in response. Review collected by and hosted on G2.com.

I love the automation features of Zoho CRM Plus; they keep everything organized and streamline my tax business, making it much easier to manage. The integration of contacts and email flow is particularly useful, ensuring smooth communication. Everything works fine, and as a loyal Zoho user, I appreciate their products consistently meeting my expectations. Review collected by and hosted on G2.com.

The setup process required some assistance and could be improved. Review collected by and hosted on G2.com.

The adaptability and ease to use and learn quickly is the best part of Zoho CRM. Review collected by and hosted on G2.com.

Sometimes it can take time to load and server issues.. But it's resolved instantly Review collected by and hosted on G2.com.

Zoho Crm plus is pretty much the right choice for small businesses to medium enterprises in terms of Customer relationship management from the strength of the software to the affordability it captures all the areas that an ideal Crm solution should cover and that makes this indeed a very valuable software. Review collected by and hosted on G2.com.

While Zoho provides good customer support but there is delay in response during peak times. Review collected by and hosted on G2.com.

One of the key advantages is its seamless integration with other Zoho products, which enhances overall functionality. The affordability of its robust features makes it an attractive option compared to competitors. Furthermore, its user-friendly interface allows for easy navigation, accommodating users of various technical backgrounds Review collected by and hosted on G2.com.

On the downside, some users may encounter a learning curve due to the extensive features, which can initially feel overwhelming. Performance issues, such as occasional lag with large datasets, can also be a concern. Lastly, customer support may sometimes be slow, leading to delays in issue resolution. Review collected by and hosted on G2.com.

Malleable product suite, user friendly experience and setup, low code, accessibility friendly, connects well with other products in the Zoho suite. Review collected by and hosted on G2.com.

Tabs and a few other features that make navigation slightly easier, although it is not a make or break given how nimble the rest of the product is. Review collected by and hosted on G2.com.

Organization of leads and accounts. So organized. Review collected by and hosted on G2.com.

nothing that I dislike about it. It's so good Review collected by and hosted on G2.com.

I use Zoho CRM+ almost daily and have been for the last 3+ years.

- It can do literally everything to run your business (social marketing, ads, email marketing, CRM, project management, analytics, invoicing, documents/signing, etc.)

- Because of the point above, it really is an incredible value.

- It is extremely customizable. Which is 100% essential because Zoho tools are built for any business type, not necessarily specific to your industry and your business.

- The customer support is excellent. They respond to emails quickly, with detailed replies and instructions. They are willing to jump on video calls.

- Excellent integration tools. It can integrate with Zapier and many other programs.

The ease of use (once it's set up how you need it) depends on your level of tech knowledge. But overall I would rate ease of use a 7/10. Review collected by and hosted on G2.com.

- It is very overwhelming and challenging to implement. I'm very proficient with software programs and there are still thousands of things I haven't learned about the tools available in Zoho. It could be way overkill for your needs. I wish there was a "Zoho University" full of PDFs, infographics, training videos etc. Their YouTube channel is sometimes helpful.

- It takes a TON of time to learn and customize. Where as other tools that are built with your specific industry may lack flexibility, but be more "ready to go" from day 1.

- Because of the points above, we don't use half of the Zoho CRM+ tools that are available to us. It would be nice to have all of our tools under 1 cohesive system. But it takes so much time to learn, integrate, and implement.

I feel like Zoho CRM+ tools/apps were built by very technical software engineers for an audience of other technical professionals. Thus if you're a higher level business owner, or creative professional, the tools feel very clinical or complicated.

I really wish there were ways to simplify the UI, change colors and fonts to match your brand, and change more categories to help your team understand how that section applies to your specific company. Overall, it is good in this category, but not great. I would give it a 6/10. Review collected by and hosted on G2.com.

The best part of Zoho CRM+ is how easy it is to use and get accustomed to. Unlike other crms, zoho can be customised to meet almost any industry's process. It is a hundred percent value for money tool without any gimmicks or fancy features. Also to mention, the mobile app support is excellent, calls and texts are autologged from my personal device too. Third party integration is pretty simple and works smooth, we are using zohobooks and calendly for scheduling meetings. Review collected by and hosted on G2.com.

1. The UI is somewhat outdated compared to other platforms. 2. For the amount of customizations available, it lacks a learning hub or community to understand the features better. Review collected by and hosted on G2.com.