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At a Glance
Market Segments
Small-Business (92.2% of reviews)
Small-Business (56.6% of reviews)
Entry-Level Pricing
Starting at $15.00 Per Month
$57.00 Per Month
ActiveCampaign
Star Rating
(14,470)4.5 out of 5
Market Segments
Small-Business (92.2% of reviews)
Entry-Level Pricing
Starting at $15.00 Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM Plus
Star Rating
(86)4.4 out of 5
Market Segments
Small-Business (56.6% of reviews)
Entry-Level Pricing
$57.00 Per Month
Learn more about Zoho CRM PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ActiveCampaign excels in Email Marketing, particularly in features like Automated Email Responses and Building and Personalizing Emails, with scores of 8.9 and 8.8 respectively. In contrast, Zoho CRM Plus has lower ratings in these areas, with users mentioning that its email marketing capabilities are not as robust.
- Reviewers mention that ActiveCampaign's Marketing Automation features, especially Email Marketing and Campaign Management, are highly rated at 9.0 and 8.9. Users on G2 feel that Zoho CRM Plus falls short in this category, scoring only 8.2 for both features, indicating a less comprehensive automation experience.
- G2 users highlight that ActiveCampaign's Lead Management capabilities, particularly in Lead Nurturing and Segmentation, are rated at 8.6, showcasing its strength in managing leads effectively. Conversely, Zoho CRM Plus has received mixed reviews in this area, with users reporting that its lead management features are not as intuitive.
- Users say that ActiveCampaign's Customer Support is a strong point, with a quality rating of 8.6, and they appreciate the Knowledge Base and Case Management features. In comparison, Zoho CRM Plus has a slightly lower support rating of 8.0, with reviewers mentioning that response times could be improved.
- Reviewers mention that ActiveCampaign's Customization options, particularly in No-Code Customization and Custom Fields, are rated highly at 8.0, allowing users to tailor the platform to their needs. On the other hand, Zoho CRM Plus, while offering customization, has received feedback that it can be less user-friendly in this regard.
- Users on G2 report that ActiveCampaign's Performance and Reliability is commendable, scoring 8.3, with many praising its uptime and speed. In contrast, Zoho CRM Plus has a slightly higher score of 8.6, but users mention occasional lag during peak usage times, which can affect workflow efficiency.
Pricing
Entry-Level Pricing
ActiveCampaign
Starter
Starting at $15.00
Per Month
Get started with personalized marketing campaigns.
- 5 actions per automation
- Basic & Inline Forms
- Site Tracking
Zoho CRM Plus
Zoho CRM Plus
$57.00
Per Month
Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey.
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management
Free Trial
ActiveCampaign
Free Trial is available
Zoho CRM Plus
Free Trial is available
Ratings
Meets Requirements
8.8
10,997
8.6
72
Ease of Use
8.2
11,112
8.4
74
Ease of Setup
8.0
7,050
8.2
54
Ease of Admin
8.4
6,281
8.6
29
Quality of Support
8.5
10,179
8.4
67
Has the product been a good partner in doing business?
8.8
6,140
8.6
28
Product Direction (% positive)
8.2
10,405
9.0
69
Features by Category
Sales Force Automation
8.2
2081
|
Verified
8.6
50
|
Verified
7.0
1013
7.8
48
|
Verified
7.9
1749
|
Verified
8.2
49
|
Verified
7.7
1667
|
Verified
8.3
48
|
Verified
7.0
1216
|
Verified
8.1
44
|
Verified
7.6
1423
|
Verified
8.3
45
|
Verified
7.0
1201
|
Verified
8.3
44
|
Verified
6.9
1134
|
Verified
8.0
46
|
Verified
7.3
1272
|
Verified
8.4
45
|
Verified
Marketing Automation
9.0
2291
|
Verified
8.2
47
|
Verified
8.8
2186
|
Verified
8.3
47
|
Verified
8.5
2138
|
Verified
8.5
49
|
Verified
7.8
1474
|
Verified
8.2
44
|
Verified
Customer Support
7.6
1464
|
Verified
8.2
46
|
Verified
7.7
1622
|
Verified
8.0
51
|
Verified
7.9
1754
|
Verified
7.8
51
|
Verified
7.0
1319
|
Verified
7.5
47
|
Verified
7.5
1444
|
Verified
8.0
49
|
Verified
Reporting & Analytics
7.7
1940
|
Verified
8.5
50
|
Verified
7.9
2136
|
Verified
8.3
50
|
Verified
7.1
1285
|
Verified
8.3
46
|
Verified
Mobile & Social
7.3
1220
|
Verified
8.2
47
|
Verified
7.3
1323
|
Verified
8.1
47
|
Verified
7.1
1368
|
Verified
8.5
45
|
Verified
Platform
7.8
1970
|
Verified
8.7
34
|
Verified
8.0
1920
|
Verified
8.4
34
|
Verified
8.1
2020
|
Verified
8.4
35
|
Verified
7.3
1447
|
Verified
7.9
34
|
Verified
7.0
1345
|
Verified
8.0
35
|
Verified
Feature Not Available
8.0
35
|
Verified
8.2
2086
|
Verified
8.6
36
|
Verified
7.4
1471
|
Verified
8.3
34
|
Verified
Integration
8.1
1921
|
Verified
8.4
35
|
Verified
8.1
1929
|
Verified
8.2
34
|
Verified
7.8
1629
|
Verified
8.1
33
|
Verified
Generative AI
6.1
641
8.1
27
Agentic AI - CRM
6.5
88
7.4
14
6.4
87
8.3
14
6.6
88
8.0
14
6.2
85
8.0
14
6.4
87
7.9
14
6.5
86
8.1
14
6.5
87
8.3
14
Email Marketing
8.7
6439
|
Verified
Not enough data
8.9
6265
|
Verified
Not enough data
8.5
6119
|
Verified
Not enough data
8.8
5720
|
Verified
Not enough data
Online Marketing
7.4
4362
|
Verified
Not enough data
7.9
4066
|
Verified
Not enough data
7.8
3523
|
Verified
Not enough data
8.1
4855
|
Verified
Not enough data
7.8
3458
|
Verified
Not enough data
Lead Management
8.2
4342
|
Verified
Not enough data
8.0
3950
|
Verified
Not enough data
8.5
5066
|
Verified
Not enough data
7.9
3475
|
Verified
Not enough data
8.5
4327
|
Verified
Not enough data
8.0
3976
|
Verified
Not enough data
8.2
3782
|
Verified
Not enough data
8.0
3553
|
Verified
Not enough data
Campaign Management
8.0
3476
|
Verified
Not enough data
7.7
3095
|
Verified
Not enough data
7.2
2626
Not enough data
6.8
2325
|
Verified
Not enough data
Social
6.9
2313
|
Verified
Not enough data
7.3
2666
|
Verified
Not enough data
7.2
2538
|
Verified
Not enough data
7.1
2431
|
Verified
Not enough data
7.0
2388
|
Verified
Not enough data
Reporting & Analytics
8.1
5159
|
Verified
Not enough data
7.6
3576
|
Verified
Not enough data
7.2
2907
|
Verified
Not enough data
7.1
2713
|
Verified
Not enough data
6.9
2432
|
Verified
Not enough data
Platform
7.9
3708
|
Verified
Not enough data
8.1
3487
|
Verified
Not enough data
8.3
3695
|
Verified
Not enough data
7.4
2394
|
Verified
Not enough data
6.9
2126
|
Verified
Not enough data
8.4
3694
|
Verified
Not enough data
7.5
2415
|
Verified
Not enough data
Agentic AI - Marketing Automation
6.2
209
Not enough data
6.3
212
Not enough data
6.4
211
Not enough data
6.3
208
Not enough data
6.2
209
Not enough data
6.4
211
Not enough data
Integration
8.1
3745
|
Verified
Not enough data
8.1
3636
|
Verified
Not enough data
7.8
3115
|
Verified
Not enough data
Messenger
7.4
1121
Not enough data
5.9
973
Not enough data
6.5
999
Not enough data
6.9
1041
Not enough data
Channels
6.4
985
Not enough data
7.3
1170
Not enough data
5.9
911
Not enough data
5.4
829
Not enough data
5.9
836
Not enough data
Customers
7.6
1230
Not enough data
7.4
1152
Not enough data
7.6
1290
Not enough data
7.6
1230
Not enough data
7.2
1178
Not enough data
Agentic AI - Conversational Marketing
6.1
28
Not enough data
6.0
28
Not enough data
6.2
27
Not enough data
6.0
28
Not enough data
5.8
27
Not enough data
5.8
27
Not enough data
6.0
27
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
7.1
601
Not enough data
8.6
779
Not enough data
6.3
496
Not enough data
6.7
522
Not enough data
7.5
629
Not enough data
6.9
541
Not enough data
6.9
513
Not enough data
Repeatability and Reportability
7.5
620
Not enough data
7.4
617
Not enough data
7.4
582
Not enough data
6.7
514
Not enough data
6.0
470
Not enough data
AI and Automation
7.1
555
Not enough data
7.1
557
Not enough data
7.2
563
Not enough data
6.6
496
Not enough data
6.4
474
Not enough data
Generative AI
6.1
413
Not enough data
Agentic AI - Sales Engagement
6.8
35
Not enough data
6.7
35
Not enough data
7.0
35
Not enough data
6.5
35
Not enough data
6.6
35
Not enough data
6.6
35
Not enough data
6.9
35
Not enough data
Visitor Behavior
7.6
410
Not enough data
7.9
399
Not enough data
7.1
355
Not enough data
Templates
7.3
412
Not enough data
8.0
439
Not enough data
7.8
411
Not enough data
Personalization
7.6
401
Not enough data
7.6
405
Not enough data
7.2
361
Not enough data
7.1
347
Not enough data
7.3
337
Not enough data
7.1
325
Not enough data
7.4
346
Not enough data
8.0
396
Not enough data
Multichannel
7.4
380
Not enough data
8.5
463
Not enough data
7.7
420
Not enough data
Administration
8.5
482
Not enough data
7.9
469
Not enough data
7.9
440
Not enough data
8.0
462
Not enough data
Agentic AI - E-Commerce Personalization
7.6
13
Not enough data
7.6
13
Not enough data
Templates
7.7
2013
Not enough data
6.3
1509
Not enough data
7.0
1609
Not enough data
7.5
1673
Not enough data
Edit
7.4
1747
Not enough data
8.0
1960
Not enough data
7.4
1655
Not enough data
Logistics
7.8
1807
Not enough data
7.0
1574
Not enough data
7.8
1764
Not enough data
7.7
1537
Not enough data
Generative AI
5.9
832
Not enough data
6.1
670
Not enough data
Agentic AI - Email Template Builder
6.1
105
Not enough data
6.1
104
Not enough data
Text Messaging
7.5
156
Not enough data
6.8
136
Not enough data
7.6
150
Not enough data
7.6
139
Not enough data
7.2
127
Not enough data
Feature Not Available
Not enough data
8.1
166
Not enough data
7.1
139
Not enough data
SMS Platform
7.6
151
Not enough data
8.8
168
Not enough data
7.5
125
Not enough data
6.7
118
Not enough data
7.0
120
Not enough data
8.0
141
Not enough data
Agentic AI - SMS Marketing
8.1
17
Not enough data
8.3
17
Not enough data
8.2
17
Not enough data
8.1
17
Not enough data
8.2
17
Not enough data
8.1
17
Not enough data
Design and Customization
7.7
200
Not enough data
7.6
195
Not enough data
8.1
177
Not enough data
8.0
187
Not enough data
Campaigns
7.9
166
Not enough data
8.3
177
Not enough data
7.9
144
Not enough data
7.7
178
Not enough data
Integrations
8.1
170
Not enough data
6.7
113
Not enough data
7.9
128
Not enough data
7.3
141
Not enough data
Generative AI
6.0
63
Not enough data
Agentic AI - Vulnerability Scanner
6.4
14
Not enough data
6.7
14
Not enough data
Attribution Modeling
7.1
207
Not enough data
7.1
198
Not enough data
6.8
190
Not enough data
6.8
189
Not enough data
6.3
176
Not enough data
7.0
190
Not enough data
Agentic AI - Attribution
7.6
9
Not enough data
7.8
9
Not enough data
7.8
9
Not enough data
8.3
8
Not enough data
Marketing
7.2
199
Not enough data
7.1
194
Not enough data
7.3
211
Not enough data
7.9
249
Not enough data
Reporting
7.5
283
Not enough data
7.3
264
Not enough data
7.0
250
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Interoperability
7.8(won by default)
200
Not enough data
Agentic AI - Social Media Advertising
6.6(won by default)
15
Not enough data
6.9(won by default)
15
Not enough data
7.1(won by default)
15
Not enough data
6.7(won by default)
15
Not enough data
6.7(won by default)
15
Not enough data
6.9(won by default)
15
Not enough data
Social Functionality
7.9(won by default)
298
Not enough data
Campaign Management
8.3(won by default)
345
Not enough data
8.3(won by default)
318
Not enough data
8.1(won by default)
303
Not enough data
7.8(won by default)
282
Not enough data
7.9(won by default)
271
Not enough data
8.2(won by default)
262
Not enough data
8.1(won by default)
255
Not enough data
7.9(won by default)
236
Not enough data
7.6(won by default)
228
Not enough data
7.9(won by default)
262
Not enough data
7.8(won by default)
236
Not enough data
7.5(won by default)
218
Not enough data
7.7(won by default)
220
Not enough data
Targeting
8.3(won by default)
292
Not enough data
8.3(won by default)
280
Not enough data
7.8(won by default)
253
Not enough data
8.0(won by default)
247
Not enough data
Platform
8.1(won by default)
306
Not enough data
7.9(won by default)
285
Not enough data
8.5(won by default)
298
Not enough data
8.5(won by default)
334
Not enough data
8.3(won by default)
268
Not enough data
8.3(won by default)
300
Not enough data
8.6(won by default)
295
Not enough data
8.1(won by default)
240
Not enough data
8.1(won by default)
285
Not enough data
Page Customization
8.2
585
Not enough data
7.9
611
Not enough data
7.8
529
Not enough data
7.6
551
Not enough data
Page Optimization
7.6
424
Not enough data
7.8
528
Not enough data
7.5
471
Not enough data
7.2
412
Not enough data
Integrations
7.5
404
Not enough data
8.5
541
Not enough data
8.2
514
Not enough data
Generative AI
6.2
166
Not enough data
Agentic AI - Landing Page Builders
6.7
22
Not enough data
Customization
8.0
654
Not enough data
7.5
548
Not enough data
6.8
460
Not enough data
7.4
649
Not enough data
Additional Functionality
7.9
665
Not enough data
5.7
419
Not enough data
7.4
525
Not enough data
6.2
428
Not enough data
7.0
503
Not enough data
Generative AI
6.5
25
Not enough data
6.5
25
Not enough data
5.9
25
Not enough data
Communication
8.3
123
Not enough data
8.1
110
Not enough data
8.4
115
Not enough data
7.7
91
Not enough data
7.7
75
Not enough data
Internal Use
7.9
164
Not enough data
7.8
95
Not enough data
8.2
100
Not enough data
8.1
96
Not enough data
7.6
84
Not enough data
8.1
97
Not enough data
WhatsApp Messaging - WhatsApp Marketing
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
7.9
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
Agentic AI - Lead Scoring
6.9
25
Not enough data
7.0
25
Not enough data
6.9
25
Not enough data
7.2
25
Not enough data
Attribution
8.1
431
Not enough data
8.1
408
Not enough data
8.0
390
Not enough data
Discovery
8.1
442
Not enough data
8.2
448
Not enough data
8.0
398
Not enough data
Management
7.9
383
Not enough data
8.3
425
Not enough data
Platform
8.1
404
Not enough data
8.0
433
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Incentives
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
9.0
5
Personalization
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Administrative
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
7.3
5
Agentic AI - Sales Analytics
8.2
19
Not enough data
8.1
19
Not enough data
8.1
19
Not enough data
7.8
19
Not enough data
8.3
19
Not enough data
Data Sourcing
7.8
286
Not enough data
7.9
314
Not enough data
7.8
270
Not enough data
7.9
309
Not enough data
8.2
331
Not enough data
Predictive Analytics
8.0
293
Not enough data
7.8
277
Not enough data
7.4
240
Not enough data
7.4
266
Not enough data
Sales Management
8.2
318
Not enough data
7.6
181
Not enough data
8.0
305
Not enough data
8.3
349
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ActiveCampaign and Zoho CRM Plus are categorized as CRM
Unique Categories
ActiveCampaign is categorized as Pop-Up Builder, Marketing Automation, WhatsApp Marketing, Email Template Builder, SMS Marketing, Online Form Builder, E-Commerce Personalization, Sales Engagement, Conversational Marketing, Landing Page Builders, Sales Analytics, Lead Scoring, Attribution, Social Media Advertising, Live Chat, and Salesforce AppExchange Apps
Zoho CRM Plus is categorized as Sales Performance Management, Customer Journey Analytics, and AI Sales Assistant
Reviews
Reviewers' Company Size
ActiveCampaign
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.4%
Health, Wellness and Fitness
11.4%
Professional Training & Coaching
9.2%
E-Learning
4.5%
Computer Software
3.3%
Other
57.1%
Information Technology and Services
20.5%
Computer Software
10.8%
Financial Services
7.2%
Accounting
7.2%
Marketing and Advertising
4.8%
Other
49.4%
Alternatives
Discussions
What is ActiveCampaign used for?
20 Comments
SL
I use it for communicating with my customers and prospects about new service offerings, tips, and support.Read more
Is anyone able to tell me how to increase my conversion rate?
6 Comments
BP
Heidi, which conversion rate are you trying to improve? There are multiple conversion points in any campaign. There's the open rate, click through rate, and...Read more
What are key features of a CRM system?
1 Comment
AR
Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics.Read more
What apps come with Zoho CRM Plus?
1 Comment
SD
Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho CliqRead more
Zoho CRM Plus has no more discussions with answers
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