--- title: Zego Reviews meta_title: 'Zego Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 117 reviews by the users' company size, role or industry to find out how Zego works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 117 scale: '5' date_modified: '2026-08-04' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Zego Reviews **Vendor:** Global Payments **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 117 ## About Zego Zego is a property management automation company that simplifies cumbersome yet critical workflows for managers and associations. Our modern platform accelerates NOI growth and mitigates risk, helping clients to scale resources, build trust, and make data-backed decisions. From payments and utility management to resident engagement, Zego’s automated workflows seamlessly integrate with leading property management systems giving users real-time and accurate information at their fingertips. The Zego platform consists of: Zego Pay: Collect rent and HOA dues with modern payment software that offers maximum payment flexibility. All payments are automatically digitized whether residents pay online, by check, or with cash. Zego Utility: Maximize recoupment with an automated and comprehensive multifamily and student housing utility management solution for property managers. Zego Mobile Doorman: Maximize recoupment with an automated and comprehensive multifamily and student housing utility management solution for property managers. Learn more about what makes Zego one of the best workflow automation platforms for property management at www.gozego.com. ## Zego Pros & Cons **What users like:** - Users value the **responsive customer support** of Zego, ensuring assistance is always available when needed. (9 reviews) - Users find ZEGO's platform easy to use, appreciating its **intuitive interface and responsive customer support**. (8 reviews) - Users highlight the **time-saving capabilities** of Zego, enhancing efficiency in payment processing and account management. (7 reviews) - Users highlight the **convenience of online payments** with Zego, streamlining transactions for both landlords and tenants. (6 reviews) - Users praise Zego for its **efficient payment management** , streamlining processes and enhancing convenience for both landlords and tenants. (6 reviews) - Users value the **time-saving payment processing** of Zego, facilitating seamless online and in-house transaction management. (6 reviews) - Time-saving (6 reviews) - Efficiency (5 reviews) - Users love the **payment convenience** of Zego, making rent processing seamless and allowing online management. (5 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users experience **payment issues** that take too long to resolve, leading to confusion among residents regarding billing. (7 reviews) - Users highlight **communication issues** with slow response times and confusion impacting residents’ experience and operations. (3 reviews) - Users find Zego's **inefficient processes** frustrating, especially when managing bank accounts and properties through a confusing interface. (2 reviews) - Users find Zego's interface **limited and confusing** , making tasks like adding properties excessively complicated and outdated. (2 reviews) - Users find the **missing customizable features** in Zego hinder their ability to streamline tenant communications effectively. (2 reviews) - Users experience **poor customer support** with slow issue resolution, complicating their interactions with Zego's outdated interface. (2 reviews) - Users struggle with **poor usability** in Zego, finding the interface confusing and processes overly complicated and outdated. (2 reviews) - Setup Complexity (2 reviews) - Users experience **slow performance** with communication and login issues, which complicates their property management activities. (2 reviews) - Users report **tenant issues** with Zego, highlighting difficulties in signup, payment inconsistencies, and limited autopay options. (2 reviews) ## Zego Reviews ### 1. Zego app **Rating:** 5.0/5.0 stars **Reviewed by:** Bibiana M. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2024 **What do you like best about Zego?** Zego processes our rent payments with ease. **What do you dislike about Zego?** Zego has been very helpful and I have not experienced any problems. **What problems is Zego solving and how is that benefiting you?** Zego is taking care of all the payments processing and closing batches in our software. **Official Response from Amatece Stock:** > Bibiana, Thanks for taking the time to leave a review of your experience with Zego! We're delighted to hear that Zego Pay is making your rent payment processing smooth and hassle-free. It's great to know that you've found our platform helpful and haven't encountered any issues. Providing a reliable and efficient payment processing solution is at the core of what we do, so your positive experience is exactly what we aim for. We're here to support you with any needs that may arise in the future, and we appreciate you choosing Zego for your property management needs. Thanks! Ama ### 2. Zego makes collecting rent easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob W. | Assistant Community Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Zego?** I love the Plaid integration for instant rent payments. I also love Best Egg flexible rent payments for residents to get assistance to make on time rent payments. **What do you dislike about Zego?** Sometimes payment batches take longer than liked to be deposited into our bank account **What problems is Zego solving and how is that benefiting you?** Collecting more rent payments online so I do not have to spend more time scanning payments. ### 3. Great platform for our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Zego?** Zego is a great platform for our company needs. User friendly, great customer service. Very efficient for our companies needs **What do you dislike about Zego?** Some of the templates would be nice to customize further, but not a huge deal. **What problems is Zego solving and how is that benefiting you?** a majority of our tenants (and the world) prefer convenience and to pay electronically as opposed to driving to a specified location to drop off payment. **Official Response from Amatece Stock:** > Thank you for your feedback! We’re delighted that Zego has been a great platform for your company’s needs. It’s fantastic that you find our platform user-friendly and efficient, and we’re especially glad that our customer service has met your expectations. We appreciate your suggestion about further customization options for templates. Feedback like yours helps us identify areas where we can continue to enhance our product, and we’ll certainly consider this as we improve our offerings. It’s also great to know that Zego is helping to meet the demand for convenience by making it easier for your tenants to pay electronically. We’re proud to support you in providing a seamless payment experience. Thank you again for your review and for choosing Zego. We’re committed to supporting you and look forward to continuing to serve your needs, ensuring your experience with us is always top-notch. Thanks! Ama ### 4. Great for online rental payments **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse P. | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Zego?** This has made so much easier to handle and process rent payments. no more checks, money order or constant trips to the bank. Everything done online. **What do you dislike about Zego?** maybe make it a little easier for tenants to sign up, we had a few issues with this upon implmentation. **What problems is Zego solving and how is that benefiting you?** no more checks, money orders or constant trips to the bank **Official Response from Amatece Stock:** > Jesse, Thank you for sharing your experience! We're thrilled to know that Zego has made handling and processing rent payments so much easier for you. It's music to our ears to hear we are eliminating the need for checks, money orders, or those time-consuming trips to the bank. Making everything digital is a key benefit we strive to provide, so it's wonderful to know you're enjoying this convenience. We appreciate your feedback regarding the sign-up process for tenants. We're always looking for ways to improve, and your input is invaluable in helping us make the payment experience smoother for everyone. If you have any specific suggestions or if there's anything we can assist with, please don't hesitate to reach out. Thank you for choosing Zego, and we're here to support you every step of the way! Thanks! Ama ### 5. Great compliment to rent collecting for multifamily housing **Rating:** 5.0/5.0 stars **Reviewed by:** J P. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Zego?** Zego has been a game changer for us, converting our rental payments from money orders to all electronic. A lot less stress on my end when it comes to collecting rents. **What do you dislike about Zego?** If a tenant uses a credit or debit, there is a fee. so try to get them to use the ACH option, its free **What problems is Zego solving and how is that benefiting you?** collecting rents on time and avoiding NSF ande late paymentd ### 6. Easy Software **Rating:** 5.0/5.0 stars **Reviewed by:** Christina C. | Property manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Zego?** Easy to understand. customer service always responds. **What do you dislike about Zego?** So far, we have experienced no issues with Zego **What problems is Zego solving and how is that benefiting you?** Residents billing **Official Response from Amatece Stock:** > Thank you for your positive feedback! We’re delighted to hear that you find Zego easy to use and that our customer service team has been supportive. It’s great to know that you haven’t encountered any issues so far—our goal is to provide a smooth and hassle-free experience for you and your residents. If there’s anything more we can do to continue supporting your needs, please don’t hesitate to reach out.Thank you for choosing Zego, and we look forward to continuing to provide excellent service! ### 7. Great Products and Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Angee J. | Regional Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Zego?** We use Zego CashPay, as well as the Online Pay option. It's convenient as easy for our residents. **What do you dislike about Zego?** I can't think of anything. We have not experienced anything disappointing. **What problems is Zego solving and how is that benefiting you?** We had diffulting scanning money orders into our bank. They couldn't be read and therefore lots of time was being spent in bank corrections. We no longer accept money orders and use CashPay. We also use the online payment and therefore take in less checks. ### 8. We've been a partner of Zego (formerly PayLease) since 2016. **Rating:** 3.5/5.0 stars **Reviewed by:** Melinda H. | Director of Training And Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Zego?** I appreciate that Zego expedites our cases to upper tier support reps. We pride ourselves on doing due diligence before submitting a case and appreciate interacting with agents that can speak our language. **What do you dislike about Zego?** There's been a great amount of changes in Zego's leadership and for that, the vision of the company keeps changing. We already have our growing pains as a company, we don't need to feel those of our partner. **What problems is Zego solving and how is that benefiting you?** Zego used to solve a lot of our rental payment issues. As of today, the new UI launched this year has caused several more problems. There isn't enough confirmation for the payee or user and duplicate payments are being made and we are not being heard about this. ### 9. Zego customers for 5+ years **Rating:** 5.0/5.0 stars **Reviewed by:** Colette R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Zego?** Zeog is user friendly and makes it easy for us to accept tenant payments and easy for tenants to pay online in whatever way they choose! **What do you dislike about Zego?** It is a little hard to add/change bank accounts, but I expect that is a cumbersome process anywhere! **What problems is Zego solving and how is that benefiting you?** Helping get us to mostly online payments and frees up staff time for other issues. ### 10. Zego Paylease program works great **Rating:** 5.0/5.0 stars **Reviewed by:** Katie J. | Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Zego?** The ease of using the interface for both customer and property management personnel. They continue to innovate and offer new options that help both us and the tenants! Great Job team! **What do you dislike about Zego?** Everything is working fine for us. Credit card processing fees are high but it is a choice of the tenant to use credit card to pay. **What problems is Zego solving and how is that benefiting you?** Ease of payment posting and freeing up personnel to attend to the community needs ### 11. Great option for resident's traditionally paying with Money Orders **Rating:** 4.0/5.0 stars **Reviewed by:** Caitlin C. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Zego?** Being able to take cash transactions at a local store and convert them to "online" payments. Being able to get rid of paper checks and money orders has saved our CMs so much time throughout their day. Especially at the begining of the month. Residents are able to complete with ease. **What do you dislike about Zego?** The check freepay agents can sometimes get in the way, we've had some trouble at Walmarts in the South. Getting their teams re-training can be tough. **What problems is Zego solving and how is that benefiting you?** Allowing us to get away from tradtional money orders, we have cut down on thefts, missing checks, etc... The instant transfer is amazing. ### 12. Awesome Rent Payment Strategy. **Rating:** 5.0/5.0 stars **Reviewed by:** Malachi T. | Multi-Site Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Zego?** Everything. Resident can pay ACH, Debit or credit card, and Paycard. **What do you dislike about Zego?** I can honestly not as anything ba d about Zego. **What problems is Zego solving and how is that benefiting you?** The resident now don't have to come and drop off rent checks every month. They can easily go into Zego and pay from anywhere. ### 13. Zego **Rating:** 4.5/5.0 stars **Reviewed by:** Jacqueline A. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Zego?** The auto pay system. they do everything for you. **What do you dislike about Zego?** Every now and they I have a payment that does not sync up. **What problems is Zego solving and how is that benefiting you?** They allow my tenants to pay using auto draft. **Official Response from Amatece Stock:** > Jacqueline, Thanks so much for taking the time to leave a review about your experience with Zego! We're glad to hear that you're enjoying the convenience of our AutoPay system. Making things easier for you and your residents is our top priority, and it's great to know that AutoPay is working well for you. We apologize for the occasional sync issues you've encountered. Consistency is key, and we appreciate you bringing this to our attention. We're continuously working to improve our system to ensure that everything runs smoothly for you. If you ever need assistance with this, our support team is here to help. You can call us at (866) 729-5327or reach out through our customer portal, https://www.gozego.com/company/contact/, and we'll get you to the right place! Thank you for your trust in Zego, and we look forward to continuing to provide you with reliable payment solutions. Thanks! Ama ### 14. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Zego?** Posting payments is very easy! i would like to share my rating **What do you dislike about Zego?** Everything is excellent! i would like to share my rating **What problems is Zego solving and how is that benefiting you?** DEPOSITING MONIES **Official Response from Amatece Stock:** > Thank you for your great review, Stephanie! We’re thrilled to hear that you find managing payments with Zego to be easy and that you’ve had an excellent experience overall. It’s so rewarding to know that our platform is making things easier for you.. Your positive feedback means a lot to us, and we’re grateful for your support. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out. Thank you for choosing Zego and for sharing your rating! -The Zego Team ### 15. Exceptional website for receiving Rent **Rating:** 5.0/5.0 stars **Reviewed by:** Skylar N. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Zego?** Zego is great for all of our tenants, commercial or residential to make rent payments 24/7 365 days a year. **What do you dislike about Zego?** The downsides of Zego from a customer point of view: The fees to use the service. **What problems is Zego solving and how is that benefiting you?** Zego is allowing tenants to pay rent from whereever 24/7 - 365 days per year. ### 16. Minimal Errors **Rating:** 4.5/5.0 stars **Reviewed by:** Delia G. | Senior Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Zego?** It is very user friendly and the most important feature is that have minimal errors. Love the interaction with our ERP, the intregation is very smooth. **What do you dislike about Zego?** I would love to know more about features and training to make sure we are taking advantege of all the features. **What problems is Zego solving and how is that benefiting you?** NO errors on oue income recording and analysis ### 17. Makes for an easy workday!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Zego?** From the accounts receivable end, it makes processing payments so quick and easy. It's a very stream-lined process. **What do you dislike about Zego?** Some of my tenants have expressed dislike for the high processing fees. **What problems is Zego solving and how is that benefiting you?** It gives us multiple options for our tenants to pay rent, which is helpful for them to decide which method works best for them. **Official Response from Amatece Stock:** > Thanks for taking the time to leave feedback about your experience with Zego! We're thrilled to hear that our rent payment solution makes processing payments quick and easy. Automating and digitizing rent collection is something we take great pride in, and we're glad it's making a difference for you and your community! We understand your concerns about the processing fees. Our goal is to provide flexible payment options, and we are continuously exploring ways to offer the best value for both property managers and residents. We'd be happy to take a second look at the fee structure for your community and see if there is anything we can do. You can reach out to your Zego Rep directly, call us at (866) 729-5327, or reach out through our customer portal (https://www.gozego.com/company/contact/) and we'll get you to the right place! Thank you for choosing Zego, and we look forward to continuing to support you and your residents. Thanks! Ama ### 18. Zego & Rentals **Rating:** 5.0/5.0 stars **Reviewed by:** Dean J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Zego?** Zego makes it easy for our residents to make payments through various channels for their rent. They can set up automatic, recurring payments, pay via CashPay (which works like a money order) or make one time payments through our rental portal. **What do you dislike about Zego?** I think that there are some times when ACH payments/transactions take a long time to clear, and this creates some stress for some of our residents, but other than that, I've been pleased with the service provided. **What problems is Zego solving and how is that benefiting you?** Zego makes it easy for our residents to pay their rent on time and with ease. ### 19. Great for all size properties. **Rating:** 4.5/5.0 stars **Reviewed by:** Revia L. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Zego?** I like that Zego also the residents to see what the owe and why they owe. **What do you dislike about Zego?** When resident accounts are not populating on Zego **What problems is Zego solving and how is that benefiting you?** Onine Payments ### 20. Great company **Rating:** 5.0/5.0 stars **Reviewed by:** Perry L. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Zego?** The integration with the system that we use. The tenants can see their history, and the customer service is great. **What do you dislike about Zego?** We haven't encountered any downsides so far. **What problems is Zego solving and how is that benefiting you?** With the integration, we now don't need to import payments. ### 21. Great experience with Zego **Rating:** 5.0/5.0 stars **Reviewed by:** Annie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Zego?** The support drop box is very convienent when needing to submit an issue, and is always resolved right away. **What do you dislike about Zego?** I haven't expierence a downside to Zego as of yet. **What problems is Zego solving and how is that benefiting you?** Having the ability to have all of our tenants to pay rent online. ### 22. Zego for Resident Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Jacky B. | Director of Marketing and Information, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Zego?** We use Zego to allow residents at our apartment complexes to pay rent online. It has been very easy to implement and use. It integrates with our management software, which makes recording payments very easy. So far I have also had very good customer service. **What do you dislike about Zego?** There are only a couple of things I do not like about Zeog. When setting up users, it can be a little hard to make sure all fo the email notifications are selected, but it is also easy to go in and edit later. **What problems is Zego solving and how is that benefiting you?** Some of our management software does not have the built-in option for residents to make online rent payments. Zego allows us to add Zego Payments to our current software and websites so that residents can make rent payments online and the payments are recorded in our management software. ### 23. A great option for your residents and you alike. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Zego?** The resident can pay from anywhere and at any time **What do you dislike about Zego?** Still a few glitches as the company grows larger and faster than expected **What problems is Zego solving and how is that benefiting you?** Residents pay on-line saving them time and money (less than Money Orders) ### 24. Elderly property manager **Rating:** 4.5/5.0 stars **Reviewed by:** Jackie A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Zego?** The fix auto pay. My tenats love it. I have about half of them on it. **What do you dislike about Zego?** sometimes when you block a tenant you have to do it multiple times before it takes. **What problems is Zego solving and how is that benefiting you?** Less paper checks ### 25. Continues to a solid job in collecting. **Rating:** 4.0/5.0 stars **Reviewed by:** Robert M. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Zego?** Online portal is easy to use, user friendly for both end user and myself. **What do you dislike about Zego?** Group payments is a very much desired need, only complaint. **What problems is Zego solving and how is that benefiting you?** The only issue I have is group ownership. Simplified log in needed. ### 26. Easy life with Zego **Rating:** 5.0/5.0 stars **Reviewed by:** Elda R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Zego?** I like Zego because it makes collections easier for the company. **What do you dislike about Zego?** So far, Zego is still performing well & there's no complaint. **What problems is Zego solving and how is that benefiting you?** Zego helps in the fast collection of tenant's monthly rents thus making rent income on time. ### 27. Streamlined and Effecient **Rating:** 4.5/5.0 stars **Reviewed by:** Heather S. | Systems Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Zego?** Zego is extremely user friendly. There are several features within the software that make running your business more effective. The support is quick as well. **What do you dislike about Zego?** Within the adminitrative role, I wish the permission settings were more elaborate. **What problems is Zego solving and how is that benefiting you?** Streamlining the online payment process with its easy to use system. ### 28. Great service, simple and easy!! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Zego?** A convenient way for tenants to pay online. Payments are easily sent to our account. Quick response times when we have an issue that needs to be discussed. Easy integration with our Rent Manager software. Reasonable fees. **What do you dislike about Zego?** Sometimes it takes a few days for money to show coming out of tenant's accounts; they seem confused as to why the money is not taken out of their account immediately. **What problems is Zego solving and how is that benefiting you?** Zego is making paying rent easier for the tenants. They can set up automatic payments and forget it. We are also looking at requiring online payments and Zego has everything for this including their cashpay option for those individuals that refuse to transition to online payments. ### 29. Very convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Zego?** It allows us to concentrate on other work due to the fact that we do not have to input as many checks and money orders. Saves our company lots of time. **What do you dislike about Zego?** I think the fees for using the credit card are too high **What problems is Zego solving and how is that benefiting you?** No misapplied payments, creating more time to do other tasks ### 30. Convenient processing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2024 **What do you like best about Zego?** I like how user friendly Zego is. The verbage is self explanitory as well. **What do you dislike about Zego?** From my expirence, the only dislike that I have about ZEGO is that when other networks crash such as Zelle, Cashapp, then the ZEGO network is down as well so things can go awry with processing payments. **What problems is Zego solving and how is that benefiting you?** I do not have an answer to this question. ### 31. Great Product, Easy Use **Rating:** 4.0/5.0 stars **Reviewed by:** Heather H. | Systems specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Zego?** Zego is very streamlined and easy to use. The format and layout of the site make navigation very easy. You need very little support. With such an easy platform, your residents have a convenient way to submit their payments which allows you more flexibilty in your work flows. **What do you dislike about Zego?** It's not apparent enough when someone makes a duplicate payment. There should be a bigger red flag to avoid our residents getting fined. Getting support you need can sometimes be challenging and it feels like people push you to the next person instead of helping you out. But really that is very few and far between and they are likely working your issue and having someone else look, too, for faster support. **Recommendations to others considering Zego:** Do your research. They have a lot of wonderful features that we do not use and I would recommend to other users. **What problems is Zego solving and how is that benefiting you?** Making it easy and user friendly for our residents to make rent payments. We are seeing that more people pay on time when it convenient to submit a payment online. Once you've made a process so simple you don't have to leave your couch to pay, who wouldn't want this service? ### 32. Fun Learning for Property Managers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Zego?** I like the opportunity to learn something new in my industry and get free-bes in the process. **What do you dislike about Zego?** Wish there was more content for mixed use property management with the current trend for more walkable communites with retail and office on ground level and residential on the upper levels **What problems is Zego solving and how is that benefiting you?** Eliminated multiple trips to the bank through out the month for deposting rental checks from tenants, which means less wear and tear on personal vehicles and more time spent on the managment of the properties. ### 33. Happy user **Rating:** 5.0/5.0 stars **Reviewed by:** miri l. | secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Zego?** outstanding customer support, and seamless integration **What do you dislike about Zego?** Don't have any complaints, and this was referred to me by a friend who's also very happy. **What problems is Zego solving and how is that benefiting you?** Having tenants pay online and be able to control the settings and options available ### 34. Horrible customer support, high payment fees, bad coding **Rating:** 0.0/5.0 stars **Reviewed by:** Steve T. | Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Zego?** Nothing................................. **What do you dislike about Zego?** This company has a website that will not allow customers with several rental properties to link accounts. The customer service people actually said the solution was for me to set up multiple accounts using unique email addresses for each property. What a broken system. Furthermore, the fees for an ACH payment are higher than the industry average. So pay more per transaction for the inconvenience of a horrible user interface. Apparently there are NO PLANS for them to fix their broken software. **What problems is Zego solving and how is that benefiting you?** Zego is making my life more difficult because of bad software and user support. ### 35. User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Zego?** Zego has been extremely helpful to my colleagues and me. It is easy to use, and the customer service is great! **What do you dislike about Zego?** I do not have any issues with Zego. It works well for me. **What problems is Zego solving and how is that benefiting you?** Assisting us with reminding residents of rent and late payments ### 36. Experienced some difficulties while using this app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Zego?** I love the convenience of pay direct. It's super efficient **What do you dislike about Zego?** I disliked the lack of communication provided by support. **What problems is Zego solving and how is that benefiting you?** Zego addresses the convenience of processing payments effortlessly ### 37. Great Time and Money Saving Resources **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Zego?** The level of automation which helps take so much off the plates of the team is beyond helpful, great customer service and well thought out and built programs. **What do you dislike about Zego?** I would like them to be able to expand a few more features. **What problems is Zego solving and how is that benefiting you?** Going fully digital with payments saves property managers an incredible amount of time each month. ### 38. The worst payment portal in existence. **Rating:** 0.0/5.0 stars **Reviewed by:** Joji R. | Clothing Reseller, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Zego?** I like nothing about this payment portal whatsoever. **What do you dislike about Zego?** Awful experience with this payment portal. Seems like this software was coded by an incompetent junior developer with no consideration for the customer, only predatory leasing companies. Terrible user interface, even worse customer service and exorbitant fees for every action you can imagine. I was charged for rent 3 times because I was unable to view or even make edits to existing payments, and was forced to pay the full balance every time. I was then charged an extra $25 NSF fee for.... having my money rightfully refunded? Also, something literally insane to note – Zego can't automatically pay full balances for Autopay. WTF? How are you not advanced enough to have this feature? I have to manually enter a number in. I've never had to do the math for a company to figure out how much I have to pay. Ridiculous. I also have no ability to make an account through the Zego site or make edits to my own profile, I can only sign in through my leasing company's hideous and primitive SSO site (AMC, don't rent with them either). CS person was okay but refused to allow our case to be escalated to a manager, and honestly did nothing for us. We also talked with another CS rep before this to cancel an auto payment since we cannot trust this portal with our money, we were told it was canceled, and then in the next call, we were told that the autopay was actually never canceled at all. We were also charged ACH fees for each transaction, that's 6 dollars I'll never get back. I am a recent college graduate that doesn't have the best job. I was charged over 35 dollars, which is so much for someone in my situation. I am heartbroken and sobbed on the phone, and the CS rep was completely uncaring about my experience. I have been a renter for years and have never had these issues. ActiveBuilding is a much better portal and I wish I had a leasing company competent enough to not use such a primitive and horrible payment portal. I will never recommend Zego and my experience has been completely soured within the first few weeks of dealing with them. I hope they go under and am shocked they even managed to be acquired.... not sure what the parent company sees in them unless they're actively trying to get rid of customers. **What problems is Zego solving and how is that benefiting you?** Zego solves absolutely none of my problems and does not benefit me whatsoever. My life has not been made any easier by this portal, if anything it's only been made infinitely worse.I would recommend ActiveBuilding over this portal every single time. I would not trust any rental, leasing or homeowners company that is incompetent enough to use such a primitive software. **Official Response from Victoria Londerholm:** > Thank you for taking the time to provide feedback. We sincerely apologize for your negative experience with our payment portal and our customer support team. The representative you spoke with should not have refused to escalate your call, and they should have sent you a receipt of the AutoPay cancellation that you requested over the phone. We have passed this feedback along to our leadership team for further training and improvement. We will also have a support team lead reach out to you personally to hopefully resolve this and provide further clarification. When looking into your account, there was a user-submitted payment made, as well as two user-scheduled automatic payments. When submitting a manual payment, it is crucial to skip or cancel any existing AutoPay you do not want to run. Our system automatically sends an email notification to the email address on file any time an AutoPay is created or canceled, as well as any time a payment is submitted. We will be reaching out to you via email to address any further questions you may have. And we will pass along your feedback regarding our portal's user interface to our product and engineering teams. Thank you, The Zego Team ### 39. Easy to use portal, great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Kim E. | Accounting Office Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Zego?** Using the check scanner in the office saves so many trips to the bank. Payments get processed more efficiently and quickly. **What do you dislike about Zego?** I do wish that once the payment said paid out that it could not be returned NSF in the few days following. We have had so many payments say paid out and they still get returned. **What problems is Zego solving and how is that benefiting you?** Processing time for check payments is so much faster and more efficient. Less expensive than paying someone to go to the bank every day. ### 40. Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Leah C. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Zego?** The ease of use, and ability to have it intertwined with Rent Manager. **What do you dislike about Zego?** turn around on customer support could be quicker. **What problems is Zego solving and how is that benefiting you?** The ability to take payments online with cards, without having to figure out the fees etc. ### 41. Very convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Raizy F. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Zego?** It's easy for my tenants to submit payments. **What do you dislike about Zego?** Did not experience any downsides yet. I was always satisfied. **What problems is Zego solving and how is that benefiting you?** It helps me with payments ### 42. Easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Zego?** Zego is super easy to work with, I really dont think there is any downfall to it. **What do you dislike about Zego?** Should have a chat on the side for an instant talk or help **What problems is Zego solving and how is that benefiting you?** Its easy to ready when tenants post their rent. ### 43. Saves so much time at the site level **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Zego?** The amount of time saved, when using this product. That time given back to sites is so valuable. **What do you dislike about Zego?** Would love to see the products all connect to each other better. **What problems is Zego solving and how is that benefiting you?** Not having to manually receive and enter payments each month. ### 44. Its good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Zego?** It helps with our Efficiency. its integrated in our systems and has automated tools that help us with our payment processing. **What do you dislike about Zego?** Sometimes additional features can be setup but cost more **What problems is Zego solving and how is that benefiting you?** It helps with charging Non sufficient funds fees automatically when payments do not go through ### 45. The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Mina N. | account assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Zego?** What's best is that it integrates with rent manager **What do you dislike about Zego?** we've been using it for a few months now, and there is nothing to dislike **What problems is Zego solving and how is that benefiting you?** online payments avoids cash/check payments which are much more time consuming ### 46. Zego is the best payment and utility partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Vicki P. | Accounting / Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Zego?** They are always available to help with a problem and offer solutions. **What do you dislike about Zego?** They have so much to offer on their website, that sometimes I forget where to find what I'm looking for. **What problems is Zego solving and how is that benefiting you?** They get our money to us quickly for great cash flow. They have increased our profit using their utility monitoring, which has increased our recovery rate. ### 47. Really disappointed in Zego Customer Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2022 **What do you like best about Zego?** I like to offer electronic payments to my tenants. **What do you dislike about Zego?** Customer Service. 1. I had an issue with one property account. The representative that answered my email was so snooty, essentially telling me that the problem was because I did something wrong. I never got any real assistance outside him sending some links that didn't have anyting to do with my problem. I submitted a service request via email on 01/28. On 02/04 I received an automated response telling me that someone will get back with me (not a word-by-word quote). 2. Several times I needed help quickly and tried to call the customer support phone line. No one answers. The last time I tried (01/31/2022) I waited 45 minutes without anyone picking up. (to add insult to injury, the music played while holding is so annoying and repetitive it is unbearable) **What problems is Zego solving and how is that benefiting you?** When I have a problem it is really difficult to get assistance. Benefits? Not much. **Official Response from Victoria Londerholm:** > Thank you for your valuable feedback. We sincerely apologize for your negative experience with our support team. We strive to provide excellent support, and are disappointed that we have clearly missed the mark here. We have shared your feedback with our support team leadership, and will continue to make improvements to our level of service. If you would like to leave a comment here with your name and contact information, we would be happy to have a manager from our support team reach out to you personally to make it right. Thank you, The Zego Team ### 48. Original Mobile Doorman Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Zego?** Zego is a solid company with great support team members. You feel valued and respected. Should something go wrong, your dedicated team works with you through the process, providing details and updates along the way. **What do you dislike about Zego?** We have had to shift around account executives recently, which has been a bit disruptive. Fortunately, my account manager has been excellent through the change management process. **What problems is Zego solving and how is that benefiting you?** Creating and maintaining a dedicated customer experience app. ### 49. Zego - Your one stop shop online payment resource! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Zego?** Both my residents and I can see payment history as well as make payments with a few easy clicks. **What do you dislike about Zego?** As a property manager, I cannot always process real-time voids. **What problems is Zego solving and how is that benefiting you?** They reduce the number of paper payments which reduces foot traffic in the office. ### 50. I only made an account on G2 to warn people to never to use Zego. Absolute Nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Zego?** NOTHING. I HAVE NOTHING POSITIVE TO SAY. **What do you dislike about Zego?** When we purchased a building, they were using Renttrack already so we incorporated it into our portfolio. Renttrack was a great system but turned to shit once acquired by Zego. They do not allow you to modify rents for tenants that have multi-year leases with increases built-in. We have lost substantial amounts of rents as a result of them and a substantial amount of time having to call each tenant and explain why the amount due as stated by Zego is not the actual amount due. We have had to repurpose a full-time employee just to handle the inefficiencies caused by Zego. Further, they do not answer their phone. I was just on hold for one hour. At which point the service said to leave a message and just hung up on me. FURTHER, ZEGO ROBBED MULTIPLE TENANTS, RIPPED MONEY FROM BOTH OUR ACCOUNT AND THEIR ACCOUNTS WITHOUT PERMISSION. THEIR SECURITY IS ESSENTIALLY NON-EXISTENT **Recommendations to others considering Zego:** Find an alternative. **What problems is Zego solving and how is that benefiting you?** They are a payment processor for us. **Official Response from Victoria Londerholm:** > Thank you for taking the time to provide feedback. We sincerely apologize for any frustration our service has caused you. We strive to provide excellent support, but that was obviously not the case here. We have escalated your review to our support team leadership. We also know how important the security of your data is to your company and residents. We commission security experts to review our processes and confirm that we have the highest standards in place for controls, procedures, and processes. We do not process unauthorized payments, and are eager to resolve this issue. If you would please update your review to provide your contact information, we will have a support team manager reach out to you personally. Thank you, The Zego Team ## Zego Discussions - [Does ZEGO PayLease charge a fee?](https://www.g2.com/discussions/does-zego-paylease-charge-a-fee) - 2 comments - [Is ZEGO the same as PayLease?](https://www.g2.com/discussions/is-zego-the-same-as-paylease) - 3 comments - [View Zego pricing details and edition comparison](https://www.g2.com/products/gozego/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A11%3A02+-0500&secure%5Bsession_id%5D=b2e21605-2c4e-4264-82de-949ed286836b&secure%5Btoken%5D=9d00f0bf9b0917c6487c2ddc7bae6db3eba82eb77ce2502019d29947b38efd9a&format=llm_user) ## Zego Integrations - [FRONTSTEPS](https://www.g2.com/products/frontsteps/reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) ## Zego Features **Leasing** - Document Management - Occupancy Management - Housekeeping Management - Contact Management - Complaint Management **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board **Platform Interoperability** - Pre-Built Connectors **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations - Residential Properties **Member Management** - Member Profiles - Member Database **Platform Additional Functionality** - Payment - Portal - Mobility **Accounting** - Property Accounting - Online Payment - Dashboards - Overdue Payments - Commercial Properties - Activity Dashboard - Electronic Payments **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management **Platform Performance** - Reporting **Additional Functionality** - Customer Database - Transaction History - Quotes/Estimates - Late Fee Calculation - Alerts/Notifications - Recurring Rentals - Scheduling - Reminders - Generative AI - Multi-Location - Online Booking - Data Import/Export - Short/Long Term Rental - AI Copilot - Email Templates - Credit Card Processing - Reporting & Statistics - Third-Party Integrations - Barcode/Ticket Scanning - API - Equipment Rental **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Amenity Management - Maintenance Management - Work Order Management - Communication Management - Vendor Management - Marketing Management - Service Request Management - Reservations Management - Listing Management - Third-Party Integrations - Task Management - Tax Management - Financial Management - Channel Management - Owner Portal - Calendar Management - Contract/License Management - Vacancy Management - Faculty/Staff Management - Workflow Management - Inspection Management - Lead Management - Insurance Management - Background Screening - Website Management **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Budget Tracking - Property Database - Alerts/Notifications - Transaction History - Late Fee Calculation - Credit Check - Expense Tracking - Billing & Invoicing - AI Copilot - API - Payment Processing - Document Storage - Maintenance Scheduling - Reminders - Reporting & Statistics - Data Import/Export - Generative AI - Digital Signature - Rent Tracking - Web-based Deployment - Rent Collection - Lease Tracking - Customizable Branding - Transaction Monitoring - For Real Estate - Financial Reporting - For Property Managers - Tenant Tracking - Credit Card Processing - Dynamic Pricing - For Hospitality Industry - Violation Tracking - For Residential - Search/Filter - Guest Tracking - Multi-Location - Mobile App - Electronic Signature - Utility Billing - Role-Based Permissions - Activity Tracking - Virtual Tour - Discussions/Forums - File Sharing - Drag & Drop - Recurring/Subscription Billing - For Commercial Real Estate - Client/Property Matching ## Top Zego Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [Innago](https://www.g2.com/products/innago/reviews) - 4.8/5.0 (681 reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - 4.1/5.0 (371 reviews)