XProtect Reviews & Product Details

Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S. Executive Order 14028. Milestone delivers open platform software that seamlessly integrates with third-party security tools meeting the industry need for flexible, adaptable and scalable technology. In addition to security, Milestone’s offerings can optimize business operations with artificial intelligence (AI) and video analytics. Technical support is available in 14 languages around the globe. XProtect, offered in five variants, helps you stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow your organization with a VMS that is compatible with over 14,000 cameras and devices.

Seller

Milestone Systems

Discussions

XProtect Community

Languages Supported

Danish, German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Stephanie Bæk

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

XProtect Integrations

(5)

Verified by XProtect

G2 reviews are authentic and verified.

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Timothy C.

SECURITY STAFF MANAGER

Enterprise (> 1000 emp.)

12/2/2024

"My experience with Milestone security operations !"

4.5/5

What do you like best about XProtect?

Things that I like very much about Milestone xproject from a security point of view are -

1) I liked its reliability and modern features like object detection and search based on artificial intelligence.

2) Its dashboard is user-friendly and I find no shortcomings while I work on it, and the setup process was made easier by customer support, which is well-trained and qualified.

3) Our inventories and data room are secured because there is no feed problem.

4) Users can be added with different roles for assigning different level permissions. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

There is nothing to complain about from my point of view. I would like to see a better view on mobile, then it would be better. Review collected by and hosted on G2.com.

Alok K.

Mid-Market (51-1000 emp.)

7/8/2025

"User friendly VMS software and open platform for integration with third party"

5/5

What do you like best about XProtect?

GUI and integration third party application i.e ACS, BMS etc. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Previously it was analytics part but now it's already done by briefcam by milestone. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

edit

Thanks so much for taking the time to leave a review, Alok! Regarding the analytics available with BriefCam, it sounds like you're already up to speed on what's available with XProtect versus XProtect + BriefCam. That said, we're hosting a webinar later this year (November) that will explain the different analytics available across Milestone's three products: XProtect, BriefCam and Arcules. We'll be sure to send an invite once the sign up page is live :)

Jordan P.

Ecommerce manager

Enterprise (> 1000 emp.)

11/27/2024

"Unmatched security management with advancement!"

4.5/5

What do you like best about XProtect?

I have tried different software over the years and I found Milestone to be the best fit and most reliable among all for securing the work site. It is equipped with the most advanced features including object detection and an Artificial Intelligence-based search system. The dashboard is very user-friendly and has a collaboration system available which is just perfect. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Nothing caused us problems in our working. It comes with lots of features so it has a bit of a learning curve other than that it's a great platform. Review collected by and hosted on G2.com.

What problems is XProtect solving and how is that benefiting you?

We needed to constantly keep an eye on the inventory for e-commerce store products for clients since we run their marketing campaigns and e-commerce store. That's where Milestone plays a big role in securing the site and providing continuous feed with very advanced object detection technology. It is user-friendly and easy to log in, so it reduces complexity in work. Review collected by and hosted on G2.com.

Cristian R.

Managing Director

Mid-Market (51-1000 emp.)

5/29/2025

"Smart application with professional scenario"

4/5

What do you like best about XProtect?

compatibility with different video camera new BriefCam Review collected by and hosted on G2.com.

What do you dislike about XProtect?

training and technical support in our area Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

edit

Hi, Cristian. Thank you very much for taking the time to leave a review. Sorry to hear about the experience with training and technical support. If you're comfortable sharing more details, I'd be happy to connect on LinkedIn. Our eLearning team has been working extra hard lately on updating training materials which can be found on both our eLearning portal and YouTube. Dropping a link to one of the tracks in case that'd be useful for anyone on your team who's new to XProtect.

See how XProtect improved

aditi k.

Security head

Small-Business (50 or fewer emp.)

11/21/2024

"Fantastic Security Solution-Highly Recommended"

4.5/5

What do you like best about XProtect?

I find it easy to use, storage, cameras, functionality all there in the management system and how easy it is to update and keep a check on all the CCTV being used in the surveillance system. Support is outstanding as well we have a premium service account. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

One minor point is that there is a bit of a learning curve to fully utilize all of the advanced features and minor buggy functionality make it slight to use. But with this tool we find no issue in our working time although customizations can be made more easier. Review collected by and hosted on G2.com.

Response from Nicole Barth of XProtect

edit

Thank you for recommending Milestone XProtect! We're glad to hear that you find the system easy to use and that the support has been outstanding. We understand the learning curve for advanced features and we're continuously working to enhance the user experience.

Verified User in Mining & Metals

Enterprise (> 1000 emp.)

5/1/2025

"Good Product - On Prem - Easy to maintain"

4/5

What do you like best about XProtect?

On premise, easy to add cameras, setup views and access. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

We have had some issues in the past where streams would timeout and not reconnect. A large effort was spent finding a solution to this. Fix ended up being using a much older Smart Client. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

edit

Thanks so much for taking the time to leave a review. I'm happy to hear that adding cameras and viewing feeds works well! Regarding streams timing out, I'm glad you found a workaround. If you'd like to share more details about the case, please send me a message on LinkedIn and I can ask our tech support team for more concrete advice to add to this thread. Otherwise, there might already be great advice on our support community: https://supportcommunity.milestonesys.com/s/?language=en_US Thanks again!

Manuel G.

Ingeniero de mantenimiento

Enterprise (> 1000 emp.)

5/2/2025

"We have been using Milestone in the Medellin Metro for over 10 years with more than 1300 cameras."

4/5

What do you like best about XProtect?

the integration with many camera brands and models Review collected by and hosted on G2.com.

What do you dislike about XProtect?

It does not have integration with intrusion alarm systems. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

edit

Thank you for taking the time to leave a review, Manuel! We have other customers using XProtect together with intrusion alarm systems. Was there any in particular that you looked into that had challenges? Linking to our technology partner finder (there's a filter on the left-hand side of the page where you can select "Intrusion Systems").

See how XProtect improved

John S.

Systems Administrator

Enterprise (> 1000 emp.)

8/8/2024

"Systems Administrator"

4.5/5

What do you like best about XProtect?

Ease of use, storage, cameras, functionality all there in the Management Client. Easy to add users, AD groups to Roles and these Roles is easy to devout specific cameras to each individual Role. Support is outstanding as well, we have a Premium service account though which may sway support for our company I suspect. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

If your system has many cameras (150 or more) finding it is difficult thru the Servers-->Recording Servers--> Recording Server Name And using that Floating Filter above the Recording Server is painful as it is movable and after initializing will not return back to default unless reverting to "Reset Application Layout" then closing and reopening the Management Client. Also I used to use the Management Client "System Monitor" to view which cameras are using the most disk space... Now after viewing it I cannot double click "Used Space" and have it auto sort by the lowest or even the highest metrics. I have to export it to an Excel spreadsheet to do that. Review collected by and hosted on G2.com.

What problems is XProtect solving and how is that benefiting you?

We are a manufacturer of disposable plates, cups, trays, lids, utensils... and have implemented certain automation where boxes of product flow to be shipped or stored. We have used Milestone to monitor these conveyors and the video has been instrumental in its implementation. Also we have setup robots (AMR, Autonomous Mobile Robots) that can move huge pallets of product from Manufacturing to Warehouse, where we used to use personnel forklifts to move. Milestone video (Live and Playback) has been instrumental in troubleshooting when these robots go astray or fail to operate for whatever reason. Besides the capturing of video of when a worker may get injured for HR or a car crash in one of our plants' parking lots at any of our 25 plants across the country. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of XProtect

edit

Thank you for your detailed feedback on your experience with Milestone XProtect. We're happy to hear that the system has been instrumental in monitoring your manufacturing processes and ensuring workplace safety. We will take note of your suggestions for improvement.

Spencer K.

Security chief

Enterprise (> 1000 emp.)

12/1/2024

"VMS allrounder software in budget - Milestone !"

4.5/5

What do you like best about XProtect?

Milestone software has become our favorite security management tool which we get so comfortable on using it due to its modern yet lightweight on our medium spec devices without causing crash or something which is our favourite thing. I like its straight forward analytics and customization features for creating combinations of devices for our different zones in company. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

For security point of view i see no issue whatsover in my experience. Although i like to see improvements in analytics part which can be made better. Review collected by and hosted on G2.com.