XProtect Reviews & Product Details

Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S. Executive Order 14028. Milestone delivers open platform software that seamlessly integrates with third-party security tools meeting the industry need for flexible, adaptable and scalable technology. In addition to security, Milestone’s offerings can optimize business operations with artificial intelligence (AI) and video analytics. Technical support is available in 14 languages around the globe. XProtect, offered in five variants, helps you stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow your organization with a VMS that is compatible with over 14,000 cameras and devices.

Seller

Milestone Systems

Discussions

XProtect Community

Languages Supported

Danish, German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

Best-of-Breed

Overview by

Stephanie Bæk

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

XProtect Integrations

(5)

Verified by XProtect

G2 reviews are authentic and verified.

Here's how.

Dale G.

Chief Information Officer

Mid-Market (51-1000 emp.)

4/29/2025

"Web UI for the win!"

4/5

What do you like best about XProtect?

We like the ability for all of our users to access Milestone via the web interface. We have 50% Windows users and 50% Mac. We needed to find a solution that everyone can use and Milestone fit that bill for us. We are considering the integration with BriefCam to utilize smart features to save time and find more footage. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

There is room for improvement. We'd like a smoother easier to use interface. Coming from Lenel LNVR we feel that it worked a bit easier and smoother. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

edit

Many thanks for taking the time, Dale! Would you by any chance consider joining our product research panel? Our team is keen to hear the details of what could be improved. If you sign up, they'll contact you once per month maximum: https://pardot.milestonesys.com/l/53942/2022-01-03/l3mbx7#

We're having a webinar on June 3rd that's all about BriefCam fundamentals. Even if you can't make it live, please sign up anyway so that you get the recording + the answers to what other attendees asked: https://pardot.milestonesys.com/webinar-introducing-briefcam-video-analytics

Ryan S.

Level 3 NOC Technician/System Admistrator

Small-Business (50 or fewer emp.)

4/28/2025

"Reliable Video Management with Room for Improvement"

4.5/5

What do you like best about XProtect?

Milestone XProtect accommodates our needs well when it comes to scalability and customizability. The platform provides a robust video management system with extensive support for cameras and seamless integration with third-party tools. It enables easy provisioning and management of cameras while also incorporating a number of powerful tools such as being able to easily implement custom rules to tailor to our specific requirements. The user interface makes monitoring and retrieving footage efficient, even in large deployments. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

We've encountered some issues with the 'Add Hardware' feature of the Management Client, which has been documented by some other users online. We received prompt and personalised support from Milestone for this issue, and to their credit they were able to work with us for a workaround, however this issue has re-occurred so it does raise potential concerns about the long-term reliability of some features. Resource usage on the Smart Clients can also become very high, even on more powerful systems which meet or exceed the requirements recommended/outlined by Milestone, so optimizing camera settings/streams is crucial, especially more-so with larger deployments. Review collected by and hosted on G2.com.

What problems is XProtect solving and how is that benefiting you?

We've previously used individual HIKvision NVRs, however this was not going to be suitable for a large scale deployment. Milestone XProtect is able to consolidate our NVRs, IoT devices, cameras etc. for simplified management, and it offers far more powerful (and plentiful) features that other industry alternatives. The ability for it to run on a Windows Server also ensures accessibility for administrators who are less experienced with Unix based alternatives. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

edit

Thank you so much for the detailed review, Ryan. Very happy to hear that the overall experience with XProtect has been positive. I also appreciate the constructive feedback. There can indeed be a bit of a trade-off that comes with supporting so many types of security devices. Even when XProtect correctly identifies the camera model you're trying to add, a mismatch in configuration (e.g., streaming settings) can still prevent a successful connection. I've linked to our supported devices page in case anyone reading this is curious about which cameras/device models are supported. Regarding resource usage on the Smart Client, this can also be a bit of a trade-off situation. For example, adaptive streaming can take some of the heat off the client side, but that means more demands on the server side. I hope our support team has been able to help find a solution that meets your priorities. Thanks again.

See how XProtect improved

Verified User in Security and Investigations

Enterprise (> 1000 emp.)

11/11/2025

"Easy to use and broad compatibility"

4/5

What do you like best about XProtect?

Many different devices supported and fairly easy to use for people how are used to navigate in a windows environment. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

A downside is the cancellation of essential+. I just it allot to let customers test the system. I liked that i had basically full functionality. I was also a nice tool to use to teach new colleagues about the system. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

12/8/2025

"Effortless Smart Client Operation"

4.5/5

What do you like best about XProtect?

Simplistic operation in the smart client Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Cost of licensing and Care ongoing, dependent on Windows OS Review collected by and hosted on G2.com.

Athanasios K.

Senior Technician/Project Manager

Small-Business (50 or fewer emp.)

11/18/2025

"Excellent Integration with CCTV Systems"

5/5

What do you like best about XProtect?

Good integration with most brands of CCTV and integration via plugins. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

The smartphone app and management console need to be modernised. Review collected by and hosted on G2.com.

Lina H.

Process Analyst

Enterprise (> 1000 emp.)

2/14/2025

"Enterprise grade surveillance with excellent flexibility."

4/5

What do you like best about XProtect?

Our team deployed Milestone XProject in a manufacturing facility to monitor production area, warehouses and office security. Milestone XProject is a scalable and high resolution video management system that could integrate with other existing security infrastructure. Once it is configured, it's dashboard made it easy for security personal to view multiple camera feeds, replay footage and access analytics very quickly. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

We faced a challenge with the camera network bandwidth optimisation. Milestone's customer support provided in-depth guidance on adjusting streaming settings to balance quality and usage, which resolved our issue. Review collected by and hosted on G2.com.

What problems is XProtect solving and how is that benefiting you?

XProject has become a critical tool for our security team and IT department. This is improving our security operations day by day. Our team can check live feeds and review incidents from anywhere ensuring faster response time. While there is a initial learning curve, the long-term benefits out outweigh the set up process. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

edit

Thank you for taking the time to leave a review, Lina. Glad to hear that our support team could help optimize streaming settings to your needs.

Graham B.

Supervisor Health & Safety Services Security

Mid-Market (51-1000 emp.)

5/29/2025

"Milestone Review"

5/5

What do you like best about XProtect?

Great video compression simple to use. Smooth video on live and playback. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Management software side needs searchable parameters. This will help when you have large lists of users and cameras. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

edit

Many thanks for taking the time to leave a review, Graham. Appreciate the feedback on the Management Client. We'll be in touch about any related improvements.

james B.

IT Manager

Mid-Market (51-1000 emp.)

Originally submitted 5/13/2025

"Milestone experience"

4.5/5

What do you like best about XProtect?

When I contacted them for support, they responded quickly and were very helpful. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

At the moment i haven't encountered one with the times i have used them Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

edit

Many thanks for the review, James! Glad to hear you've had a positive experience with our support team.

Olivia D.

Chief Information Officer

Enterprise (> 1000 emp.)

2/18/2025

"Reliable video management but initial setup takes time."

5/5

What do you like best about XProtect?

1. Milestone XProtect has the ability to view life feeds from multiple buildings in real time.

2. Features like motion detection, facial recognition and automated alerts help us respond faster to incidents.

3. For authorised personal access we could setup roll based access for different teams.

4. Milestone's customer support team was very helpful when I personally connected with them for an issue with configuration of PTZ cameras. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

1. If you are running high resolution cameras, it required significant server and storage capacity which can lead to additional investment in infrastructure.

2. The initial setup was complex. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

edit

Thank you so much for taking the time to leave a detailed review, Olivia. Appreciate the constructive feedback. Not sure if any particular part of the setup was more complex than another. If you'd like to share more details, would be great to know if there are areas we could be better at explaining.