Workshop is a great tool for internal communications, email especially! Love the ease of use for both Comms and HR teams! Review collected by and hosted on G2.com.

I honestly haven't found anything to dislike, yet, about Workshop. There are few features that I wish were included in our subscription, but I understand why they are additional services for additional prices, i.e. managing permissions for various people on an account, etc. Review collected by and hosted on G2.com.

I love the detailed analytics--being able to see which employees read messages and clicked on certain links. I also love the ease of use of the whole platform--it's very intuitive.

Customer support has been very helpful, they are quick to respond and offer great service.

I also appreciate their AI tool. I have to use it more, but from my limited use it has been useful. Review collected by and hosted on G2.com.

Emails clip in Gmail if an email has more than 102kb. I didn't experience this problem with other email platforms. Review collected by and hosted on G2.com.

I really like how easy Workshop is to use, especially since I'm not a designer. It allows for personalizations that align with our branding, which is great. I enjoy that we can send messages via Slack with Workshop, so our audience doesn't have to go into a new forum to find a link. Workshop makes organizing information easy, and the ability to track audience engagement, like reading versus scanning the article, clicking on links, and knowing how and when they open the article, is really beneficial. The initial setup was very easy too. Review collected by and hosted on G2.com.

Having grids or guidelines for designing templates would be a nice addition. Sometimes it's hard to see if graphics are aligned across a large article and the spacers can get confusing when there are multiple rows and elements. Even an 'align' button would be nice. The undo or 'command+z' feature only works for text and can be difficult when trying to find the best layout for an article. It would also be great if more characters were allowed for the Slack message previews. Review collected by and hosted on G2.com.

I love how exciting you can make an email on Workshop. Whether it's using images, GIFs, changing the layout or even implementing a pulse survey, it has elevated our email communication and the results speak for themselves! We use Workshop accross all business areas and it is now our main source of communication. Also, I have to shout out the customer support and response time. There hasn't been a single issue that the Workshop team haven't been able to help with so thank you! Review collected by and hosted on G2.com.

The fact that there is no comment feature or reviewing feature for managers to approve emails. The test feature is really good but being able to comment in real-time would be great when building and approving emails.

The analytics are great too but maybe making these a more granular too. Review collected by and hosted on G2.com.

I like the ease of duplicating communications and tracking campaigns. Workshop makes it simple to either copy a recent send or use templates we've created when I have communications on a regular send schedule. I also like being able to neatly organize communications into 'buckets' for easier metrics tracking with grouped categories. Workshop offers cleaner sends and better tracking overall compared to our previous tool, PoliteMail. Additionally, the initial setup of Workshop was fairly easy and intuitive. Review collected by and hosted on G2.com.

Sometimes formatting text and images is clunky, particularly with the known Outlook issue of 1 point lines appearing on final sends. If the emails could send through Workshop into Outlook exactly as they appear in the draft version, that would cut down on a lot of repeated test sends that I need to work through, wasting some of my time. I know it's a known issue, but it has been for a couple years now and a fix or workaround would be much appreciated! Review collected by and hosted on G2.com.

I like that Workshop is simple. I've explored more in-depth tools out there, but we're always looking to save costs, so I love the fair price. It gives me what I need without all the extra bells and whistles. It was an easy choice for me. Having used other email software providers in the past, I can say it's more affordable yet lacks nothing essential that I need. I appreciate that it helps eliminate friction when executives need to send emails. It allows them to focus on their priorities while I manage communications. Review collected by and hosted on G2.com.

I had a lot of trouble with my team getting it set up, and I'm not sure if that's because the clarity from their end wasn't as strong as it could be or if it wasn't IT team's number one priority. But, it took way longer than I was promised. Review collected by and hosted on G2.com.

I use Workshop to send monthly newsletters to our Finance department, and I love its ease of use. The custom templates are reliable and stable, which is a big upgrade for our organization and myself. The user-friendly UI is a joy compared to many other similar tools on the market, with well-organized and clear menus. It's predictable and stable, so I don't worry about crashes or losing work when building a template. The initial setup was incredibly easy, and we had a seamless transition. I would rate it a 10 out of 10, it's a wonderful product. Review collected by and hosted on G2.com.

I can't think of any particular issues. A very minor one that comes to mind is when a Workshop-generated email is forwarded, it can sometimes break the formatting and create a space between sections that should be vertically stacked directly on top of one another. Resolving that would be a great improvement. Review collected by and hosted on G2.com.

Workshop is my go-to communication platform for employee outreach because of its powerful analytics and targeting capabilities. I love being able to see who has opened a message, retarget those who haven’t, and measure engagement in real time. It’s allowed me to communicate more strategically, thus engaging employees effectively without overloading those who already stay up to date. The texting feature has also been a game-changer, helping me reach employees quickly and efficiently with timely or urgent updates. And if anything does go wrong, Austin Parks is super responsive and helpful. I use Workshop every weekday because it's now a tool I can't go without! Review collected by and hosted on G2.com.

There is not much I dislike about Workshop. If anything, can you please move the text editor box (the black one) to the left side of the screen? It always pops up directly covering the "copy" or "delete" buttons in text boxes, which I find frustrating. Hope that makes sense. Overall, Workshop is awesome, it's just small things that are annoying sometimes. I wish I could put the clickable menu into iOS, I wish I could embed videos directly into the emails. Review collected by and hosted on G2.com.

I find Workshop to be a user-friendly experience, and I appreciate that it is mobile responsive. I like being able to drag text blocks, photos, and buttons into the content area, which makes it easy to build customizable templates. I also like that communications look very clean, and as a user, I found the initial setup pretty easy. Review collected by and hosted on G2.com.

The mail merge isn't great, I want it to have the same functions as Word's mail merge. I want the mail merge to be customized depending on the data, like putting data into an Excel or another platform's table and mail merge being able to speak to that data. I also don't like that you can't change the size of tables. I want to change the cell's size. Review collected by and hosted on G2.com.

Workshop has drastically transformed our internal communications strategy for the better. Since shifting our key messages and newsletter to Workshop, we’ve seen a 40% increase in readership, gained the ability to collect real-time feedback from team members, and elevated our content to be more engaging, relevant, and easy to digest. Workshop has given us the tools and insights we need to truly connect with our team in meaningful ways, and the impact has been clear across our organization. Review collected by and hosted on G2.com.

The only thing I would improve about Workshop is the ability to edit tables with the same flexibility I have in Outlook, and the option to play videos hosted internally rather than relying on external platforms like Vimeo or YouTube. Aside from those small limitations, I truly have no complaints — the platform has been a game-changer for us. Review collected by and hosted on G2.com.