Workforce.com Reviews & Product Details

I find Workforce.com easy to use and intuitive, and I like being able to speak with a real person when I need help. The person assigned to our case Redd is easy to deal with and understands the product very well, so he can help effectively.The dashboard is the best feature for me because I can see at a glance who is at work, who hasn’t turned up, whether people are on time, and who is on holiday. I can customize it to get easy access to the reports I use all the time. The onboarding is easy, and we’ve added training modules. Payroll is there too, so I have everything in one app. I also find it useful to use Workforce.com with Lightspeed to see staff costs against sales, and with 7Rooms to see how busy we are and how much staff we need. The software seemed straightforward, and the initial setup was reasonably easy. Review collected by and hosted on G2.com.

I think that it could be smoother. Review collected by and hosted on G2.com.

We started out using the timesheets and clock-in/clock-out features for a while. Recently, we upgraded to the full HR all-in-one platform, and the experience has been great - both the implementation and the customer support throughout the process.

Brittany has been fantastic from start to finish during the Onboarding and Implementation. She’s patient, shares helpful insights, and always responds quickly. Joseph has worked with us since the beginning, when we were first curious about expanding the functionality of Workforce, and he’s consistently available whenever we need him.

I also really like the built-in AI tools- from turning our current PDF forms into dynamic forms, to being able to ask questions instead of digging around for resources to guide me.

Overall, it’s been a great fit for a growing company that’s building out its HR processes. Review collected by and hosted on G2.com.

I'd like to see more Hiring Managers functions in the future for specific roles, instead of a generic Hire process. The rest is great! Review collected by and hosted on G2.com.

What we like most about Workforce is how easy and reliable it is to use. We’ve been using the system for over five years and, as our business has grown, Workforce has grown with us. It makes scheduling across multiple venues straightforward while giving us clear visibility of rotas, hours and labour. Review collected by and hosted on G2.com.

As with any system, there are always areas that could be improved. Some features and processes can occasionally feel a little clunky or require more steps than necessary, particularly as our business has grown and our requirements have become more complex.

That said, we’ve always found the Workforce team receptive to feedback, and we’ve seen the platform continue to develop and improve over the years. Review collected by and hosted on G2.com.

I use Workforce.com to manage our seasonal workforce, and it helps us efficiently schedule and track employee hours. I find the platform pretty self-explanatory and easy to move through, both as an administrator and for our newly hired seasonal staff. It’s efficient and not overcomplicated. I like having direct access to a customer service representative who stays with me throughout our experience instead of having to go to a general help desk. For scheduling, I like using templates and copying and pasting shifts, which cuts down the time I spend on tedious scheduling for a large seasonal hourly workforce. We also found the initial setup very easy, and we like the platform better than the one we used before. Review collected by and hosted on G2.com.

I wish the reporting feature was more customizable for date ranges, rather than pay periods. We're already working toward a solution on this. Review collected by and hosted on G2.com.

I like that Employee Scheduling Software allows us to quickly organize and manage our workforce across multiple locations, ensuring we're running as optimally as possible. It is visually and operationally easy to use, and most company-specific rules are easy to set up. The team, especially Will, has a great wealth of knowledge and provides the best customer service. I also appreciate that it was very easy to set up and how it links to our POS system, automatically bringing through actual sales data. Review collected by and hosted on G2.com.

I would like if employees could be color coded based on their job role. Additionally, I'd appreciate if the system suggested employees for shifts based on role when a void occurs, like detecting if a shift is missing a manager and suggesting another manager who isn't currently scheduled. Review collected by and hosted on G2.com.

I particularly value the strong compliance functions in Employee Scheduling Software. It's handy for setting up rules across different European countries effectively. It helps by flagging the maximum daily and weekly hours during scheduling and by enabling custom pay rules. Review collected by and hosted on G2.com.

I have a lot of issues with Employee Scheduling Software. One big problem is the inconsistency of its logic. I've spent a lot of time trying to resolve issues with their Support, but some need proper product solutions. For example, overtime rules only trigger if Leave hours are added as Times, not as raw hours, which goes against logic and leads to unflagged overtime. The tablet doesn't automatically update new shift types, even with the lates OS, unless restarted by the admin, and rota glitches happen frequently due to stalled cache. There's also inconsistent filter logic, and the schedule of deactivated employees can't be adjusted easily. There was a password reset bug during a peak hiring season that locked out new hires, and the AI for rota building doesn't work as it should - TLs still can't build rotas, though their permissions are ok. A TOIL bug last year required manual recalculation in key markets, and took six months to resolve in Finland. Overall, the UX needs improvement, especially for end users like managers and employees, and the scheduling AI lags behind industry standards. Review collected by and hosted on G2.com.

The one-on-one support we have received from Workforce has been 10/10. Introducing Workforce to our employees has taken time, simply because of the size of our organisation. Now we can see how much Workforce has benefited our company and how we manage staff across multiple locations. Review collected by and hosted on G2.com.

We haven't come across any downsides or dislikes. Workforce is performing to our needs. Review collected by and hosted on G2.com.

What I like best is how straightforward the system is to use and how much easier it makes managing staff schedules, timesheets and day-to-day workforce administration. Review collected by and hosted on G2.com.

The main area I’ve found that could be improved is the reporting side of the system. Some reports would be much more useful if there were greater flexibility when it comes to filtering, customising, and exporting the specific information you need.

Aside from that, the system works well overall, and the support team has always been very responsive whenever I’ve needed help. Review collected by and hosted on G2.com.

Workforce is very easy to use and intuitive. The platform is self-explanatory, which makes navigating the system and completing day-to-day tasks quick and straightforward, with very little training required. Review collected by and hosted on G2.com.

I would like to see more proactive notifications for administrators regarding changes to employment legislation, HMRC updates, and other regulatory requirements that may affect workforce management. Having these updates directly within the platform would be extremely valuable and would help businesses stay informed and compliant. Review collected by and hosted on G2.com.

It integrates smoothly with Square POS, and the pricing feels fair for what you get. Support and onboarding have been great. The AI/intelligence features are helpful about 80% of the time, but the real-life agents are much better when you need more nuanced help. Performance has been strong overall, and it’s easy to use day to day. There’s also a lot of data available, which makes it easier to stay on top of things. Review collected by and hosted on G2.com.

Because there’s so much control over the software, forgetting to turn on a toggle can end up affecting day-to-day use. Review collected by and hosted on G2.com.